The Cotswold Company - Bath Reviews 

My new-build house looks amazing thanks to Cotswold.
The looks are important but so is the quality; I would not liked to have bought flimsy furniture that needs replacing before the two-year house warranty had expired.
My aged mother has not had an easy life. For the few short years she has remaining she will be enjoying some very comfortable surroundings.
Many thanks.

The way I was treated was brilliant and It was good that I had bought before. Everything was explained and the long lead time understood. I wish I knew who helped me as she was fantastic. Thank. you

Delivery men were excellent on both occasions.
(Rob & Charlie, Ian & Gary) can’t remember first job number but second was 6346533.
Would highly recommend this company.
Quality of furniture is superb, purchasing process easy, communication throughout very good and as previously mentioned delivery excellent.

Fab service both call centre and also delivery guys Tomaz and Mavino. Finally a team that don’t act begrudge to deliver. They were prompt tidy and professional. Very impressed

Ian and Gary were the perfect delivery duo. Polite, friendly and efficient. Thanks!

Arrived as promised with good communications. Gary and IanP removed and disposed of all packaging and carried the dressing table to upstairs.

Great service in Bath store and then delivery was very good too.

The chest of drawers are perfect as described. The only let down were your delivery people .

Lovely shop and lovely staff. I bought some candle holders and a boucle cushion, and was very happy to receive a surprise gift for spending over £50! 😀

Lovely clean displays & room sets to wander around but the main reason for 5 stars is the customer service I received. So helpful & accommodating. Through this great service I shall definitely return in the new year to buy the other items I had my eye on.

Cannot fault the two delivery drivers, friendly, efficient and respectful.
Unfortunately the goods were damaged in transit, which they pointed out. They carefully explained my options and told me I’d receive a call from the company in due course.
Having myself worked in customer service I recognised that they turned a negative scenario into a positive one which only impressed me even more with the company.
Gary and Jake are a credit to the Cotswold Company, as was the lovely young lady who served me in their Bath store on Monday morning 24Nov2025.

Beautiful sofa. The delivery team, Gary and Jake, were incredibly professional, efficient, and respectful. You pay a premium and get a premium service.

Friendly and Efficient

Helpful, knowledgeable staff who go the extra mile.

Fabulous service - very helpful and reminded us to order via the store rather than online to help the high street. We ordered a Media Wall Unit in Chester Grey

Staff excellence. Every effort was made to ensure our order was what we would be happy with. She explained all the options.

My order number is G378525 and our drivers are Kain and Ian. They did a wonderful job. They finished quickly, tidy up everything’s. We are very happy from the company.
Thank you

Super easy ordering, beautiful furniture (ordered a large wardrobe) and fabulous delivery by Kyle & Jaroslaw

The staff at the shop were lovely, perfect balance of kindness, friendliness and professionalism.

The shop was well thought out and beautifully showcased your products, I loved the staged bedrooms and it gave me some great ideas.

I only bought a cushion but I’d feel confident to go back and have a consultation for larger items.