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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and the high quality of the products received. Customers consistently highlight the staff, especially the delivery teams, for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. The delivery service is frequently commended for being efficient, timely, and providing regular updates, with many appreciating the care taken in placing and assembling furniture, and removing packaging. However, some people were dissatisfied with aspects of their order experience, citing issues such as manufacturing errors leading to color discrepancies or missing parts. A few other people also felt that the company was unreliable and disorganized, experiencing postponed deliveries without adequate communication or apology.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, efficiency, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the efficiency and politeness of the... See more

Product

Customers consistently note positive experiences with product, praising the beautiful, high-quality, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism and helpfulness... See more

Order

People report ambiguous experiences with their orders, with many appreciating regular updates and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic service from your delivery drivers - Gary and Jake. Nothing was too much trouble for these two lads. Tight corners, two flights of stairs and tight turns - but they managed with a smi... See more

Rated 5 out of 5 stars

Beautiful well built furniture. We ordered a Camille table with 4 lime wash oak rattan back chairs which now look lovely in our newly renovated kitchen. Thanks to Matt and Earle who delivered and pu... See more

Rated 5 out of 5 stars

The delivery drivers, Antony and Charlie were polite, efficient and friendly. Our armchair was delivered well within the notified time schedule and we are very pleased with it.

Rated 5 out of 5 stars

Having ordered two bedside tables, one of them arrived damaged. Cotswold arranged a replacement immediately and it was delivered within a week. The two delivery guys, Bernard and Aro, were extremely h... See more


4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery drivers

The delivery drivers, Antony and Charlie were polite, efficient and friendly. Our armchair was delivered well within the notified time schedule and we are very pleased with it.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Earle and Ken were absolutely…

Earle and Ken were absolutely fantastic. They turned up exactly on their scheduled time and got straight to work on building out beautiful media cabinet! Zero input required from me and brilliant customer service throughout. Very quick and efficient!

The furniture itself is beautifully made and a wonderful addition to our media room.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered On line

Ordered On line - regular updates on progress of order - great delivery team - Tyrell and Morgan did a fantastic job - took all the packaging away !!! and placed furniture in the right rooms - Great service

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Cotswold company

Delivery on time, assemble carefully done and on time.
Both Ian and Bismark were clean and caring for our home.
I would not hesitate to use Cotswold company again.
Thank you

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Overall an excellent experience.

Overall an excellent experience.
Product delivered today (by Bernard and Satar) on time, efficient and very sociable. They even moved the old furniture for us mobility challenged older citizens. Highly recommended.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality and delivery service

I received my order yesterday of a coffee table, dining room table and chairs and I am so pleased with the quality of the furniture and also the fact there is a standard 15 year guarantee. I had also received a free wood sample before I placed my order which was so helpful to see what it might look like in my house before buying and made my decision much easier since I was buying online. I will definitely look to purchase again in the future. I would also like to thank Gary and Jake for their help delivering the furniture into the room of my choosing and did a brilliant job of bringing in the many large boxes for my order 6656256 within my chosen delivery time. Thank you again!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Ordered two sofa beds in error, Natasha and all the people I spoke too at TheCotswold Company, were amazing and supportive. The sofa bed is high standard, really happy with product. The drivers were polite and friendly. Would highly recommend this company snd will use again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Ontime

Ontime, unpacked and placed furniture in the room where required.
Anthony P & Anthony L.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Ordered Camille sideboard , beautiful solid wood. Delivery was on time and efficient. Charlie and Tomas were lovely people making it feel more like a treat than a delivery. They unpacked and carefully placed the furniture in position. (Order no6600127)

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Punctual Delivery

The goods arrived on time, and from the original projected delivery date to the time slot given on the actual day of delivery, we were emailed and texted regular updates. Morgan & Tyrell, the delivery team, were courteous, respectful of our property and extremely helpful in taking two single beds and mattresses up two flights of stairs to an attic bedroom.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful piece of furniture

Beautiful piece of furniture, delivered by Sam and Simon who were prompt, cheerful and professional. From the original purchase in store with Paul F. to final delivery, absolutely excellent service. Highly recommended. Thank you x

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Simon K and Siu-pai were excellent

Simon K and Siu-pai were excellent, very professional and courteous . They managed to get the furniture up a very awkward stair case.
Made sure the furniture was as it should be on delivery.

Order no - 6600217

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom furniture

Received my order today. Furniture quality is excellent.

Matthew and Courtney who delivered the order were great. Very professional and courteous. Took the time to ensure that furniture was placed in the correct room and I was entirely happy before leaving. Extremely polite and took time to remove their shoes and ensure they cleaned all of the rubbish away for me. I would highly recommend Cotswold and their staff

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Bath Cotswold store

We found Lily at the Bath store to be very helpful and we ordered several items all of which were taken competently
The Bath store has many displays that will make your choice easier and enjoyable
On our delivery date -Ian and Siu-Pai carefully and professionally carried out their tasks of bringing all our bedroom furniture to our home and that also included installing two double wardrobes which were extremely heavy
First-class service and beautiful furniture

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous chest of drawers and Raf and…

Fabulous chest of drawers and Raf and Sam delivered the unit in the timeframe arranged and were even kind enough to take it upstairs for me and put in situ in the room. Both very polite, friendly and helpful. Would definitely recommend.

11 March 2026
Unprompted review

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