Cookes Furniture Reviews 

Excellent customer care. Dealt with by Anita in a very friendly and professional manner who fully explained details of our purchase in depth.

Love my new sofa! Great choices in a beautiful well kept store
Staff helpful and informative
Delivery was the same day but only because I bought ex display model which is in perfect condition
Delivery guys were great as not easy getting something big and heavy in your house

You can always rely on getting the best help and expertise when buying at Cooks. You are never rushed or pushed into buying - have shopped at Cooks for at least 40 years and never been disappointed

Our whole experience in store was second to none.
The staff were very friendly and helpful and we would certainly recommend them to anyone who is thinking of buying a bed.
The continuing service is great.

We had great service from the Christchurch branch and in particular Anita who took time to ensure we were happy with our choice of Furniture the delivery came on time and was dealt with by an experienced careful team who couldn’t be faulted all in all a great experience

Joanna was very helpful when we were deciding on which fabric to choose for the settees and made suggestions on colour of walls, etc.

Only problem was that the colour samples she had ordered for us never came and we had to make a journey to the store to collect the shop samples and go back the following day. The samples have still not arrived so Joanna is having it sent to the store instead.

Always very helpful & courteous
Nothing too much trouble

Good customer service. Pleasant experience and required information answered.

Polite friendly and every aspect of my purchase was explained

Lisa was very knowledgable on her subject and spent a lot of time with us explaining the various options. We did not feel at all pressurised into purchasing, which is a refreshing change.

We were looked after very well in all respects in store ie attention, advice etc

Very friendly, efficient service with a wide choice of goods

We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was very helpful and guided us to an alternative mattress that we were able to rest on. Louise was very knowledgeable about the products and we found her to be excellent, as excellent and as helpful as other staff members that we have been helped by on previous occasions. At no time were we rushed and after choosing the colour we made our purchase.

We were treated with curtesy and respect. Our questions were answered and relevant information offered in a way didn't put pressure on us to make a decision straight away. At the time of purchase the salesperson again gave all relevant information and confirmed our order was completed to our satisfaction and understanding.

Helpful during sale, payment and delivery options were all easy and simple

Clear information, helpful discussion of alternatives, trying out lots of chairs and sofas, good coffee.

The member of staff was brilliant.

We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we were looking for a small sofa and were shown available items that were suitable. We were particularly interested in a Parker Knoll sofa from a new range. During the time we spent at Cookes we received excellent attention. Nothing was too much trouble and our numerous questions were calmly and patiently dealt with. We were given time to consider our purchase and everything was explained carefully. We would like to thank Cookes and the staff who assisted us for the level of service that is not often experienced.

Extremely helpful and knowledgeable sales person