Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... See more
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Review summary
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Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and... See more
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As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... See more
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We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... See more
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Company details
Written by the company
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contact info
28 Goosemoor Lane, B23 5PN, Birmingham, United Kingdom
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4.9
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Attentive staff who were well informed…
Attentive staff who were well informed on product range
28 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Anita provided excellent customer…
Anita provided excellent customer service, as always.
23 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Anita.
Best regards,
The Cookes Team
The salesman was helpful &…
The salesman was helpful & knowledgeable and offered refreshments. I bought an Himola leather recliner from the shop floor in the sale at a good price. The chair is so comfy both to sit in and easy to recline. I wasn't rushed at all. This was the first chair I sat in so did look around at others but came back to the first The chair was delivered when I wanted by 2 pleasant men & came with a leather care kit.
15 August 2026
Unprompted review
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. We’re so pleased you’re happy with your purchase and overall experience. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Good selection of furniture to choose…
Good selection of furniture to choose from.
Jazz was very helpful and not pushy.
Only down side is the ten week wait for the furniture.
21 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Jazz.
Best regards,
The Cookes Team
Very friendly welcoming and…
Very friendly welcoming and knowledgeable staff for whom nothing was too much trouble - Anita, Michael and Louise, very impressive.
19 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and we'll make sure Anita, Michael and Louise knows how pleased you were.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Our Salesman Majid Khan was excellent
Our Salesman Majid Khan was excellent, he encouraged me to sit in the chairs for at least 10 minutes to get a good comparison. He was very knowledgeable about the Stressless range, and helped us to decide the best options for us. Very friendly, no pressure to buy anything, a great experience.
22 August 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience. Your kind words will be shared with Majid.
Best regards,
The Cookes Team
Overall, a pleasant experience.
Very good display of furnishings.
We were allowed to browse with very little interruption during each visit.
Ordering was straightforward with friendly and helpful staff. (Delivery/collection times of 11 weeks for furniture and 4 weeks for a picture did seem a little long, but having purchased previously, this was not unexpected and conforms to statements in brochures/online.)
Overall, a pleasant experience.
21 August 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with David.
Best regards,
The Cookes Team
Pleasant helpful staff
A lovely showroom, helpful staff, and good quality furniture to choose from.
19 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Lady very helpful
15 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
A calm and informed shopping experience
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and courteous. Neither of them rushed us or tried to persuade us into our purchase but both gave us time and guidance and were very well informed into the products they were selling. We were given free refreshments whilst we deliberated. We now await delivery of our purchases.
15 August 2026
Reply from Cookes Furniture
Thank you so much for your 5 Star review. We’re so glad you enjoyed your experience and appreciate you choosing Cookes.
We will be sure to share your lovely feedback with Wendy and David.
Best regards,
The Cookes Team
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Your kind words will be shared with Ebenezer.
Best regards,
The Cookes Team
Coffee on arrival
Coffee on arrival, all people courtius. Louise Minor who served us was very knowledgeable with the product so, answered all our questions, help us with choices etc
All good
18 August 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and we will be sure to share it with Louise.
Best regards,
The Cookes Team
They have exactly what I want
They have exactly what I want, I have nearly refurnished my whole house from them! The service and product choice are excellent and the staff are all very helpful!
19 August 2026
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. We’re so pleased you had a positive experience and chose Cookes.
Best regards,
The Cookes Team
We have sadly had to have our suite…
We have sadly had to have our suite replaced afyer only a few months due to faults. The service and consideration we were shown was amazing. We were listened to, talked to and heard. Nothing was too much trouble from start where we contacted Elaine in customer services,to dealing with Paul in the showroom.We have found a suite which we are happy with Paul phoned around making sure we got the best deal they could give us. Hopefully this time we have our suite for a long time with no issues.
19 August 2026
Reply from Cookes Furniture
Thank you very much for taking the time to leave such a thoughtful review.
We are, of course, very sorry that your original suite developed faults so soon after purchase, but it is lovely to hear that Elaine and Paul were able to look after you so well and make what could have been a very disappointing experience as straightforward as possible.
We place great importance on the service we provide after a purchase as well as at the point of sale, so your comments about feeling listened to and supported mean a great deal to us.
We hope you are delighted with your new suite and that you enjoy many happy and trouble-free years with it.
Thank you again for choosing Cookes and for your kind words about the team.
Excellemt Service from Cookes as always
As always Cookes keep you imformed when they will arrive. Delivery was professional and to an excellent standard. Andy and Seam took their time to explaln things and put the furniture in the correct place.
I would not hesitate to recommend Cookes to anyone. From the moment you arrive in the showroom to delivery, service is second to none
19 August 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience. Your feedback will be shared with Andy and Sean.
Best regards,
The Cookes Team
From Simon down everyone is always…
From Simon down everyone is always helpful and friendly even when one isnt buying
14 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Friendly team, quality furniture.
The team at Cooke’s were friendly, helpful and informative. They have a wide range of options that helped us find exactly what we wanted. Our chairs arrived in time and the quality is superb. We even went back and bought more chairs and a sofa.
11 July 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a review. We appreciate your feedback.
Best regards,
The Cookes Team
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