Cookes Furniture Reviews 

Amazing help from Tony! So knowledgeable & happy to help, even with colour/fabric choices!…service was second to none!

Anita and the rest of the staff were so helpful and patient. We had the opportunity to take a fabric sample home and there was no pressure to complete the sale.

10/10
Louise was excelled and really helpful!

Helpful, friendly and relaxed help.

Excellent showroom with plenty to view, sit, bounce on etc. Quicker than expected delivery by excellent guys who were helpful and very pleasant. Sofa and chair look amazing.

Lovely store to walk around with a great variety of stock. Staff very helpful and pleasant.

No "pushy" sales people, but close on hand if needed for advice and help. Pleasing sales areas, toilet facilities always a bonus (!), and generally a professional and helpful attitude towards me as a customer.

Great delivery and assembly by Alick and Ken. Took time and care with everything and very polite. Wow! furniture as always from Cookes, been customers for 40 years.

Great customer service, everything clearly explained and the ideal sofas

Lovely staff, helpful, knowledgeable

There was no rush. We were offered a drink while we made our choice. All alternatives were explained in a clear & concise manner. Very friendly experience.

Lovely staff. Second sofa from the same store

I was immediately welcomed by Lisa on the bed department , who after I had looked around , I went back to Lisa , to say what I was looking for , a brown bed . It only took a matter of minutes for Lisa to totally understand what I was looking for . Bedframe and headboard sorted , fabulous it was just what I needed. I then said we need a mattress too , again so knowledgable , and courteous it didn’t take long for Lisa to once again know exactly what I was looking for . All ordered and a sample of headboard material on its way , along with mattress protector and pillows on order too . Been along time since I have experienced such wonderful customer service with such a knowledgable lady , what an asset Lisa is to Cooke’s team . Thank you once again Lisa .

Absolutely excellent service. We only wanted a specific style of chair but were treated like royalty and, after a brilliant search by Ebenezer, we got the chair!!
We are old customers and purchased our lounge furniture from this company years ago. Superb

The shop assistant was friendly but let us browse at leisure.Delivery came a week earlier than predicted .New mattress is good quality and comfortable

Excellent selection of dining chairs. Jas was really helpful; no high pressure sales, just friendly, knowledgable and efficient.

The delivery was on time, Alick, Andy and Ken were considerate, professional and efficient.

Tariq was very helpful and patient while we were deciding which chair to purchase. As it was a sale item we were able to take it home with us on the same day. Tariq wrapped it up so it didn’t get marked and help us load it on to our car.

Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and checked to ensure operating smoothly. Very efficient service.
Mum is experiencing very good nights sleep.

The sales assistants (Tony Bold in Christchurch) and Joanna Richards in Birmingham) were thoroughly polite, courteous and professional throughout. I couldn't fault them. Dealt with my orders/enquiries speedilyand efficiently.