I returned a Proxxon 28 Dec and had a new one 11jan. The machine went down to Germany and I got a new one without any discussion. Considering the Holiday period I am happy with the quick handling. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Buying a heavy UPS battery, you would expect it to be packed securely so it can't move around. They sent the battery in a large box with little packing material. It was badly damaged in transit an... See more
Company replied
I placed an order on 5th November and received an acknowledgment. Two days ago I emailed Conrad asking whether the order has been dispatched. I have not received a reply. Today I checked out my ord... See more
Company replied
First time purchasing from Conrad. It has a good webpage, easy to choose different paying methods, and speedy delivery. I am very happy with the overall experience
Company replied
Company details
Written by the company
Sedan 1923 är det tyska familjeföretaget Conrad ett begrepp för elektronik och teknik. Med fler än 4 000 medarbetare verkar Conrad i 18 länder genom lokala dotterbolag och återförsäljare. Företaget distribuerar sina produkter till kunder i 150 länder. Conrad finns sedan 2005 på den svenska marknaden – www.conrad.se - med Sveriges förmodligen största utbud inom teknik och elektronik. Över 750 000 produkter tillgängliga online.
Conrad Elektronik Norden AB Support
Written by the company
- Leverans
- Fraktkostnad från 59 kr. Vid beställningar över 999 kr, från 0 kr. Fraktalternativ UPS och UPS Express. Det går att välja hemleverans.
- Betalalternativ
- Kortbetalning, direktbetalning, Klarna faktura och delbetalning.
- Kundsupport
- Du skapar enkelt ett kundärende på vår webbplats. Vi svarar dig normalt inom 48 timmar (helgfria vardagar).
- Returer
- Du har juridisk rätt att häva ett köp genom att meddela oss inom 14 dagar utan att behöva ange orsak under förutsättning att produkten skickas tillbaka till oss i väsentligt oförändrat och oskadat skick. Tidsfristen startar den dag då produkten anländer till dig.
- Garantier
- Conrad.se lämnar 24 månaders garanti på alla produkter utom förbrukningsprodukter, som till exempel batterier. Spara fakturan då den måste bifogas vid garantiärende, annars gäller inte garantin. Conrad.se betalar inte resekostnader eller kostnader för inbyggnad/reparationer gjorda i en annan verkstad eller av ett serviceföretag. Skicka produkten i originalförpackning eller i annan kartong till följande adress med uppgifter om det aktuella garantiärendet:
Contact info
Skeppsgatan 19, 21111, Malmö, Sweden
- kundservice@conrad.se
- www.conrad.se
3.5
Average
19K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!
13 March 2026
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej Gerald,
Tack för din feedback!
Det gläder oss att höra att du är nöjd med din upplevelse hos oss.
Du är varmt välkommen åter!
Med vänliga hälsningar,
Conrad.se
Just don’t waste your time
Just don’t waste your time . That’s the strangest customer experience I had in a while. At first Conrad sent me a wrong and less value item, when I asked to return it and get the one I ordered, they were rude and reluctant. Finally I managed to send the item back now they are telling they will review it and decide if they would send me my correct order . What it suppose to mean? Seems as they either unaware of the legislations safeguarding consumer experience, or just simply a sort of a fraudulent organization . Either way I have no goods , no one returned me my money and my saw still has bo railings . Nice 😊
28 January 2026
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej Mariia,
Tack för att du delar din åsikt!
Det är verkligen beklagligt att du inte är nöjd med vår service. Vi strävar ständigt efter att erbjuda den bästa möjliga servicen till våra kunder. Därför skulle vi vara tacksamma om du kunde ge oss mer information om vad som har hänt i ditt ärende. På så sätt kan vi försöka lösa situationen och använda din feedback för att förbättring.
Om du önskar kan du kontakta oss på kundservice@conrad.se så att vi kan undersöka detta mer ingående.
Du är varmt välkommen åter!
Med vänliga hälsningar,
Conrad.se
Bad transport from UPS, high prices from Conrad
Conrad has higher prices than others compared vendors in the Nordic markets. Together with their choice of delivering partner (UPS) this is not a good combination. My order was constantly delayed due to weather in Germany by UPS, and when the small package, ca 100 grams, arrived at Arlanda hub for UPS, two weeks later, the Arlanda hub-team of drivers (with non-skiing background) waited another week for the roads to be suited for them (while five million Swedish drivers didnt bother at all) , My project have been stalled for around three weeks thanks for Conrad's choice of transportation. High prices and lousy transport!
19 January 2026
Unprompted review
Payment not working
I could not buy anything, it showed that payment is declined. Contact is possible only through e-mail and its not helping at all.
29 September 2025
Unprompted review
Reply from Conrad Elektronik Norden AB
Hi Liga,
Thank you for your feedback. We're sorry to hear that you had trouble with your payment and that our email support did not meet your expectations.
We want to inform you that Klarna is our payment provider. If you're still experiencing issues with your payment, please feel free to contact us directly at kundservice@conrad.se so we can look into the matter and assist you further.
Kind Regards,
Conrad.se
Impossible to cancel once ordered and…
Impossible to cancel once ordered and unhelpful customer service.
22 April 2025
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej,
Det är beklagligt att din upplevelse hos oss inte motsvarade dina förväntningar.
Vänligen dela mer detaljerad information om din upplevelse med oss genom att kontakta oss på kundservice@conrad.se. Du kan hänvisa till ditt omdöme i mailet så att vi kan prioritera detta och undersöka hur vi kan åtgärda situationen.
Jag önskar dig en trevlig dag och ser fram emot att få höra mer från dig!
Med vänliga hälsningar,
Conrad.se
Super service !
Such fast and precise service! Simply incredible! I have ordered necessary items many times through other companies, but I have never encountered such a positive and quality attitude from Konrad!! Accuracy, necessary information, speed! This is what the customer needs to be very satisfied!! Thanks!! I recommend it wholeheartedly!
18 March 2025
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Anna
Thank you for your positive review!
We are pleased to hear that you are satisfied with the products and our service.
If you encounter any problems with your purchase, feel free to reach out to us at kundservice@conrad.se and we will help you accordingly.
Best regards,
Conrad.se
First time purchasing from Conrad.
First time purchasing from Conrad.
It has a good webpage, easy to choose different paying methods, and speedy delivery.
I am very happy with the overall experience
15 January 2025
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej,
Tack så mycket för ditt omdöme!
Vi är otroligt glada att höra att du är nöjd med din upplevelse hos oss. Det är alltid vår främsta målsättning att leverera bästa möjliga service och produkt till våra kunder.
Du är mer än välkommen att återvända när som helst för att upptäcka fler av våra produkter och tjänster.
Med vänliga hälsningar,
Conrad.se
Nightmare comapny
I sent my bankgiro to the sales and client services, but no reply and no refund! for an item that i was forced to pay before delivery, and then they did not deliver.
The only way that makes them reply is trustpilot.
They should probably cancel their email systems, they do not need it.
21 days and still waiting..
20 August 2024
Unprompted review
The delivery was quite bad, awfull
The delivery was quite bad, awfull. Was supposed to deliver at home but left in a agent to pickup. Got even text about how to enter the house but I had to go long way to pick it up. I'm still angry.
15 August 2024
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Mehran,
Thank you for your review!
We are so sorry to hear that your order was not delivered as agreed. In order to fix this and improve our service, we would appreciate it if you could provide us with more details about the delivery so that we can take action with the shipping company.
Please contact us at kundservice@conrad.se to give us further information.
We thank you again for your feedback and for helping us manage this situation. We hope that you are otherwise satisfied with your goods.
Wish you a nice day!
Sincerely,
Conrad.se
Packet came later and quality is not as described
Packet came later, than it should. The quality of the phone I bought was not as described. The batterie is already since day 1 way weaker, than it was written and the quality is not fit for that price. Especially considering it is supposed to be an outdoorphone. The cover is very cheap and slippery plastic and the screen had already scratches in after 1h our wearing it in my clean pockets. The reception is much worse than other phones in this price range I have seen. I doubt the values in the description of Conrad.
30 April 2024
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Adrian,
Thank you for sharing your review with us!
Your effort in writing here is truly appreciated, and we are very sorry to hear that you are not satisfied with your purchase.
You always have a right of withdrawal within 30 days of the purchase if you would like to return the product. If you believe it is defective you have a right to make a claim within 3 years of the purchase.
Please contact us on email kundservice@conrad.se and we will help you further with your complaint.
Have a nice day!
Order placed 25 Marchh
Order placed 25 Marchh, 2024, and, unfortunately paid. Confirmation received. No information on shipment whatsoever thus far - April 18, 2024. Customer service impossible to reach. Advise strongly not to use this company.
18 April 2024
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Franziska,
Thank you for taking the time to tell us about your experience with us!
We are truly sorry to hear that you haven't received any information about your order. If you send an e-mail to kundservice@conrad.se with a few more details, such as your order number, we would be more than happy to investigate what has happened to your order.
Have a nice day!
Bad packaging, slow return process
Buying a heavy UPS battery, you would expect it to be packed securely so it can't move around. They sent the battery in a large box with little packing material. It was badly damaged in transit and battery was destroyed. The return took over 2 weeks to process.
Eventually they sent a replacement battery. The box was again too big for the battery, but this time had no packing material at all. Somehow though the battery was intact.
Almost a month with no working UPS for my work computer.
27 February 2024
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej Simon,
Tack för ditt omdöme!
Vårt lager för hela Conrad-koncernen är hel-automatiserat. Från lagret levereras paket till kunder i över 150 länder. Att manuellt lägga produkter i mindre kuvert är tyvärr inte möjligt då vi skulle behöva bryta den automatiska hanteringen av paket då, och således i slutändan negativt påverka hela vår pakethantering.
Lite kort kan man säga att för att kunna hantera så stora volymer måste processerna ske automatiskt. Kartongerna viks av maskiner. Vi beklagar verkligen att paketen blev förpackade på ett dåligt sätt, samt att du fick vänta så länge!
Om du har några funderingar kring ett aktuallt ärende får du gärna skicka ett mail till oss på kundservice@conrad.se, så att vi kan hjälpa dig vidare.
Ha en fin dag!
Quick return delivery
I returned a Proxxon 28 Dec and had a new one 11jan. The machine went down to Germany and I got a new one without any discussion. Considering the Holiday period I am happy with the quick handling. The fault was most likely not on Conrad but on Proxxon. Damaged equipment but without damage on the enclusure indicated factory fault.
11 January 2024
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Håkan,
Thank you for your feedback!
We are very pleased to hear that you are happy with your experience as one of our customers, and appreciate that you took the time to let us know. We look forward to seeing you again, should you ever need to place another order with us!
Have a great day!
Best,
Conrad
Shipping is such a hassle with Conrad…
Shipping is such a hassle with Conrad that it is just not worth buying from them. This haven't been a one off occurrence, but every time.
29 June 2023
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej Daniel,
Tack för ditt omdöme!
Vi beklagar att din order inte levererades enligt överenskommit. Vi skulle gärna vilja ha mer information kring leveransen för att kunna ta vidare detta i förbättringssyfte med fraktbolaget.
Du får gärna kontakta oss på kundservice@conrad.se
Tack återigen för ditt omdöme och hjälpen för att kunna se över våra problematiken. Hoppas du i övrigt är nöjd med dina varor.
Vi önskar er en trevlig dag!
Med Vänliga Hälsningar
Conrad.se
Ups is the Worst possible transporter
Ups is the Worst possible transporter.
As this is the only shipping i Will not bit anything from Conrad
21 April 2023
Unprompted review
Reply from Conrad Elektronik Norden AB
Hi Peter,
Thank you very much for your review.
First, I would like to humbly thank you for your feedback, we really appreciate you taking the time to give us a critique that will help us understand how we can improve our customer service towards our customers. Unfortunately, at the moment we only have UPS as a shipping company, but I will pass on your criticism to those in charge.
I would also like to take this opportunity to apologize for any inconvenience you may have experienced during the delivery of an order from us. If you need any help in a current matter, you are more than welcome to reply to this email, then I will be more than happy to take a look at your problem.
We wish you a pleasant day.
No costumer service
My computer charger died and found it on Conrad.se it was more expensive than other sellers but I live in Malmö and they had faster shipping so I chose Conrad anyway. The item has yet not been shipped and the costumer service have not answered my emails.
So now I can’t work and have to order a new one from someone else because they won’t answer or update my order.
I would stay away from Conrad. Sad really, they use to be good
1 February 2023
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej
Vi beklagar verkligen att du inte är nöjd med din upplevelse hos oss.
Vänligen skicka mer detaljerad information till oss kring din upplevelse på: kundservice@conrad.se. Referera gärna till ditt omdöme i mailet, så ska vi prioritera detta och undersöka våra möjligheter för att rätta upp på detta.
Jag önskar dig en fin dag och ser fram emot att få mer information!
Med Vänliga Hälsningar
Conrad.se
Order cancelled without notification
I placed an order on 5th November and received an acknowledgment. Two days ago I emailed Conrad asking whether the order has been dispatched. I have not received a reply. Today I checked out my order in my Conrad account and see that it was cancelled without any notification. My husband has made some orders with Conrad and apparently everything was fine. This is the first time I ordered but it will be the last.
15 November 2022
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello,
Thank you very much for your review.
We appreciate the feedback and will take steps to improve our services.
Products of poor quality
Some of the products they sell is of a very poor quality.
I've bought soldering station "Löd/Avlödningsstation digital 360 W TOOLCRAFT 50" and it's very noisy and also shows an incorrect temperature of the soldering tip. And it's worth to mention that TOOLCRAFT is a brand under which they sell their "own" electronics, so if they don't care about quality of their own products what can be told about their overall approach to the quality
8 November 2022
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Konstantin
We are very sorry that you are not satisfied with your experience with us.
Please send us more detailed information about your experience at: kundservice@conrad.se. Please refer to your review in the email, and we will prioritize this and investigate our possibilities to correct this.
I hope you have a lovely day and look forward to receive some more information from you!
Sincerely
Conrad.se
Overall Service from Conrad was very…
Overall Service from Conrad was very good and fast. Only one major problem, the only delivery choice was UPS. The UPS Service is unacceptable bad, paid UPS express, Conrad shipped immediately. UPS did not deliver to my home and instead "delivered" to a pickup location 25km away. This is a recurring UPS problem. I would use Conrad more often if they would work with a better shipping provider.
22 June 2022
Unprompted review
Reply from Conrad Elektronik Norden AB
Hej
Tack för ditt omdöme!
Vi beklagar att din order inte levererades enligt överenskommit. Vi skulle gärna vilja ha mer information kring leveransen för att kunna ta vidare detta i förbättringssyfte med fraktbolaget.
Du får gärna kontakta oss på kundservice@conrad.se
Tack återigen för ditt omdöme och hjälpen för att kunna se över våra problematiken. Hoppas du i övrigt är nöjd med dina varor.
Vi önskar er en trevlig dag!
Med Vänliga Hälsningar
Conrad.se
Dealing with them is excellent
Dealing with them is excellent. The goods came on time and quickly. I had an inquiry, I contacted customer service and the response was fast and prompt. Frankly, this site deserves five stars.🌟
31 March 2022
Unprompted review
Reply from Conrad Elektronik Norden AB
Hello Mahmoud,
Thank you for your positive review on Trustpilot!
We're very happy to hear that you had a great experience with us through and through. To us it is very important that our customers are satisfied; even if the occasional issue somewhere in the process should occur.
We wish you a lovely day.
Kind regards,
Conrad Elektronik
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.