RetailMeNot Reviews 

I have multiple cash back offers that are past the 45 days , I have sent proof of orders, screenshots, delivery notifications... as requested by RMN twice, yet issues still not resolved.
My offers continue to show "INELIGIBLE"
Having a live person to chat with or talk to on the phone would be so helpful. They did use to have a live chat person available during business hours.
My "date of experience" is random, as there are multiple.

They suddenly closed my account saying there was a violation of terms of service, but they never said what the violation actually was. I attempted to appeal but was just given another form letter saying that they wouldn't reconsider the decision. Luckily I didn't lose too much value, but it feels very much like a scam that they close accounts for no reason and keep the earned cash back. The CS agents I dealt with were "Johnathan" and "Leah".

I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the status is. I have received cashback from them before so I'm giving them 2 stars.

It appears they have an automated customer service agent and you can only inquire about missing cashback not cashback that has been pending for months after the expected payout date. I have two transactions which should for which I should have received cashback on 4/23/2025 and 07/11/2025 respectively. I would recommend that people avoid this cashback site as it is far less reliable than others especially the industry leaders Rakuten and TopCashBack.

Below is the message on my account regarding a purchase I made on 3/9/2025.

Hilton let us know you made a purchase. Your cash back reward of $18.62 will be available for withdrawal on 04/23/2025.

Update, after posting this review and sending copies of receipts the Cashback was added my account. I'm not sure why they needed receipts as Hilton let them know about the purchase half a year ago. Retailmenot could review their data to identity Cashback that should be paid out. I added a star to the review because after jumping through some hoops I did get the money added to my account. However I won't be using their service in the future and wouldn't recommend it to anyone.

It's very good n help me save a bit of money!!!

I had a great experience using RetailMeNot's chat feature to contact customer service. It was easier than calling, the response was prompt, and my issue was resolved quickly. I highly recommend using RetailMeNot!

Your team responded and took care of the problem I had to get my rebates with Lowes. I've been a long time RMN customer and appreciate your prompt responses and handling to my satisfaction. Keep up the good customer service!

The Retailmenot customer service team is top notch!
Always friendly communication and prompt attention to help requests!

Generous cashback and customer support response when needed. Thanks!

Unfortunately, too many offers are being rejected when they are valid. Paige has quickly been getting these offers approved for me.

Payouts are quick. The one time I didn't get the reimbursement, I contacted customer service and the issue was resolved within hours.

When I reported a problem it was solved in 2 days.

Great cash back rates and support. One of my go-to cash back services!

RMN address my missing cashback ticket very effectively.

This site has helped me save so much money. It doesn’t work all the time but the times it does work, outweighs the times it hasn’t worked.

Great way to save extra money. I’ve gotten a lot of cash back, and it’s become a habit to check before I buy. Highly recommend to anyone who shops online.

I’ve been using the RetailMeNot app for a while now, and it has quickly become one favorite placing due to the cash ack offers and coupon codes. The app is super easy to use, and I love how it shows me deals for my favorite stores right away. I’ve found multiple coupons that worked perfectly at checkout, both online and in-store, and the extra cashback offers are my favorite!! I’ve earned close to $1400.00 in cash back over the last 4 years or so. A+++++

I noticed that my cashback from two recent purchases didn’t show up in my account, so I reached out to RMNs customer service. Both times, they responded really quickly and were super helpful. After verifying the details, they manually added the cashback to my account. The whole process was smooth and stress free. Other cashback sites need to take notes. This is how it should be done!

I had an issue, submitted a request with documentation and received help.