Long time user of their browser extension and always activate the cash back before I make a qualified purchase. I also receive an email each time I activate. Noticed my cash back balance hasn't increa... See more
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Review summary
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I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the... See more
Company replied
I previously appealed when you removed submissions for stores like Evereden and Cordaroy's, and at that time your team told me those stores were no longer accepting coupon submissions. However,... See more
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I have multiple cash back offers that are past the 45 days , I have sent proof of orders, screenshots, delivery notifications... as requested by RMN twice, yet issues still not resolved. My offers... See more
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Company details
Written by the company
RetailMeNot's been making 'add-to-cart' effortless since 2006 – whether you're shopping through our website, browser extension, or RetailMeNot Rewards app. We've built relationships with Fortune 500 retailers in clothing, beauty, travel and tech to secure exclusive codes and cash back offers for you. Our buying guides are trusted by NBC News, Forbes, AARP and Good Morning America. In-house experts hand-verify deals and remove ended codes ASAP. Shop with us, and every purchase becomes a smart one!
Contact info
301 Congress Ave, 78701, Austin, United States
- www.community.retailmenot.com
3.1
Average
229 reviews
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let me try and be short to get to the…
let me try and be short to get to the point signed up for Verizon mobile and home Internet
I was informed that I would receive a payment of $175 and a 75-day cashback offer on the 70th day. However, the offer has disappeared from my profile on the website. Using the customer service AI application available on the retail website, I was able to retrieve the tracking and account numbers. Despite providing correct information that matches my statements and what the customer support AI system acknowledged, I keep being told that I am providing incorrect details. Additionally, on the same day I activated a new phone and internet service through the RetailMeNot deal, but these transactions did not occur. It appears to be a misunderstanding or mistake, and I feel as though I am being unfairly portrayed as unreliable. The earliest available information they require is what I have provided, and I am prepared to report this issue via email. At this point, I am indifferent about the monetary aspect; my concern is the process itself. It seems as though they are collecting personal information without properly compensating users, effectively stealing data under the guise of legitimate offers. They appear to be dismissing any accountability and shifting blame onto the user, which I find unacceptable and unprofessional.
17 April 2026
Unprompted review
Reply from RetailMeNot
Thank you for your feedback, Pete. We would be more than happy to assist you and get this sorted out, but we have not yet received the specific documentation we've requested to verify this transaction.
Our team wants to look into this thoroughly, but we are bound by strict verification requirements from our partners to investigate missing offers. Please check your email for our previous messages and reply directly with the requested information so we can review your case in good faith and help find a resolution for you.
Too difficult of a redemption process.
24 April 2026
Unprompted review
Reply from RetailMeNot
Hi Tony, thank you for sharing your feedback. We’re sorry to hear that you found the redemption process frustrating. We aim to make saving as seamless as possible, and it sounds like we missed the mark for you. Could you please reach out to our support team at https://help.retailmenot.com/s/? We’d love to help you complete your redemption and look into how we can make the steps clearer for everyone.
They might suspend you for using cashback offers
If you try to use their cashback promos, even within their terms of service (7x per merchant, 20x a month), you might get suspended. Remember, they're owned by Ziff Davis. They're not afraid to take all the commission for themselves.
16 April 2026
Unprompted review
Reply from RetailMeNot
Hi there, we appreciate you sharing your concerns. Account suspensions only occur when our system detects activity that violates our Terms of Service. We aim to be as transparent as possible with our users, and we never want to see an account closed unfairly. If you believe this happened in error, please contact our support team at https://help.retailmenot.com/s/so we can take a closer look.
I used this cashback service regularly. It works, til it doesn't.
I used this cashback service regularly for a long time. For context, they’re not doing this out of goodwill - they earn affiliate commissions when you make purchases through their links, and share a portion back as cashback.
About 7–8 months ago, their automated cashback tracking stopped working for me entirely. I followed all the required steps exactly as I did before but nothing tracked. To their credit, they did issue some manual payouts at first - which I appreciated - but that’s also just honoring what was already promised through their ads online.
Now, despite me continuing to follow the same process, they’ve stopped issuing manual payouts. Instead, they keep insisting it’s not their fault and repeatedly send troubleshooting steps I’ve already tried multiple times. Further, I have tried different browsers, devices, merchant sites, etc.. Nothing has worked.
At this point, I’m done. If the system doesn’t track and they won’t honor purchases manually, the service simply doesn’t deliver on what it advertises. They are possibly just not paying it out and getting an affiliate link. It all sounds shady , I'd stay far away.
EDIT- lol, their reply basically is the same as they've been telling me through email, that it's somehow my fault despite me doing the same thing I've always done and even following their instructions to "fix it".
STAY AWAY FROM THIS COMPANY
13 April 2026
Unprompted review
Reply from RetailMeNot
Thanks for sharing your feedback. We understand how frustrating it is when cash back doesn’t track as expected.
Cash back relies on the purchase being attributed correctly at the time of checkout, and in some cases, tracking can be impacted by factors like session changes or other extensions. While we review requests when tracking doesn’t occur, we’re not always able to issue a reward if the transaction can’t be verified through the network.
We know that’s not the experience you were hoping for, and we appreciate you taking the time to share your perspective.
Way to many hoops to confirm a purchase…
Way to many hoops to confirm a purchase with both LlBean and Hotwire. Definitely not worth the effort. I’ve switched to Rakuten. So far they’ve handled things more smoothly.
16 April 2026
Unprompted review
Reply from RetailMeNot
We’re sorry to hear that the verification process felt like too much of a hurdle. Our goal is to make saving as seamless as possible, and it’s clear we missed the mark for you with your recent L.L.Bean and Hotwire purchases. We appreciate the feedback regarding the ease of use, as it helps us identify where we can streamline things. We’re sorry to lose you to a competitor, but we wish you the best with your future savings.
Easy to open missing cashback ticket…
Easy to open missing cashback ticket when need be. Based on personal experience, RMN has responded faster than the stated timeframe as always. A+ customer care.
10 April 2026
Reply from RetailMeNot
Thank you so much for the A+ rating! We’re thrilled to hear that our support team has been able to assist you quickly whenever a ticket is needed. Providing fast, reliable help is a top priority for us, and we appreciate you sharing your positive experience with the community!
not tracking cash back but got help pretty easy with email
Retailmenot.com sometimes missing cashbacks for my purchases but whenever I email they fix it quickly
20 March 2026
Unprompted review
Reply from RetailMeNot
Thank you for taking the time to share your feedback, Benjamin!
Worst experience ever
Worst experience ever! Purchases simply do not track. If you want to submit receipts for every purchase and then wait forever this is the rebate site for you!
Otherwise avoid at all costs.
9 March 2026
Unprompted review
Reply from RetailMeNot
We’re sorry to hear about your experience. While most purchases track automatically, there are a number of factors that can prevent tracking, such as browser settings, ad blockers, or having multiple cash back or coupon extensions installed, which can sometimes overwrite tracking cookies.
When a purchase doesn’t track, submitting a receipt allows us to investigate the transaction and still issue rewards when possible. We understand that’s not the ideal experience, but it’s a safeguard so members don’t miss out on cash back when tracking fails.
If you’re still having issues, our support team would be happy to take another look and help troubleshoot so your purchases track more reliably going forward.
$10 stolen
I earned $11.11, RetailMeNot stole $10 of it on maintenance fees before I realized my money was not safe on their site. It's not like they are a bank, so why charge maintenance fees? No other cashback site does this and I'm registered with ten of them. They are trying to deliberately force you to be loyal to them, but this will only backfire, as there are so many cashback sites that offer higher % rebates and don't steal your funds, not after a year, not ever!!!
28 July 2025
Unprompted review
Reply from RetailMeNot
Hi there, we're really sorry for the frustration this caused. We completely understand how disappointing it can feel to see your balance reduced.
The maintenance fee is applied only after an extended period of account inactivity and is outlined in our account terms. It’s meant to help cover the cost of maintaining inactive accounts over time. That said, we never want anyone to feel caught off guard by it.
If you’d like, we'd be happy to take a look at your account and see whether there’s anything we can do to help. Please feel free to reach out to our Care team at https://help.retailmenot.com/s/.
Terrible
Terrible. Retailmenot has coupons posted as active but each one I’ve tried says it’s expired on their website I’m trying to purchase from. I tried at least 4 different ones. Do not trust them.
21 February 2026
Unprompted review
Reply from RetailMeNot
We’re sorry you ran into issues with the coupons. Many of our offers are submitted by the community, and while we do our best to verify them, some may unfortunately have expired or no longer be valid.
We understand how frustrating it can be to try multiple coupons and have them not work, and we appreciate you taking the time to share your experience. Your feedback helps us continue improving the quality and accuracy of the offers we share.
no way to report bad coupons so almost…
no way to report bad coupons so almost all of the coupons are bad
16 February 2026
Unprompted review
Reply from RetailMeNot
Thank you for your feedback. Many of our coupons are contributed by community members, and while we do our best to verify all offers, some may unfortunately be invalid or expired. That said, many of our offers are valid, and we offer Cash Back on thousands of merchants. If you have any questions, our Care team will be more than happy to assist you. You can reach them at https://help.retailmenot.com/s/
Ripoff site
I have $.45 left from a nice little pot of money. Most of it RetailMeNot gave to themselves. I guess I didn't use the site enough. They took about $5 out as a "maintenance fee." This is what they say it is: "Your account has been assessed a monthly maintenance fee due to inactivity of more than one year. Redeem your remaining balance now or make a new qualifying cash back purchase in order to reactivate your account's status. For more information, please see our Terms of Use." I'll call them a ripoff.
2 January 2026
Unprompted review
Reply from RetailMeNot
We’re sorry for any frustration this caused. Maintenance fees are applied only after 12 months of account inactivity, but we understand how this can feel unexpected. We’re happy to reverse the fees and take care of this for you. Please reach out to our Customer Care team at https://help.retailmenot.com/s/ so we can assist further. We look forward to helping resolve this for you.
I’ve had such a great experience with…
I’ve had such a great experience with this company. Who doesn’t like to save money. Thank you!!!
10 December 2025
Unprompted review
I always Get Sent to Malware Infected Webpages
I never get cash back because unlike other apps it takes me to a website that my malware protection warns me not to go to and the one time I went anyway it was infected with malware. This has been a useless app and I wish I had used Rakuten which works well
15 December 2025
Unprompted review
Reply from RetailMeNot
Thanks for taking the time to share your experience. We’re sorry to hear this has been frustrating.
We want to clarify that RetailMeNot does not direct users to malware or infected sites. When you shop through our app or browser extension, you’re routed to trusted retailer websites, and we work closely with partners to monitor and address any security concerns. In some cases, third-party security software may flag tracking or redirect links as a precaution, even when they are safe to use.
If you’re open to it, we’d appreciate the opportunity to look into what you encountered and review your account to see why cash back may not have tracked as expected. Please reach out to our support team at https://help.retailmenot.com/s/.
We appreciate your feedback and take concerns like this seriously.
Great Experience
I have had a wonderful experience using RetailMeNot. The site is easy to use, and I usually find promo codes that actually work. I like how simple it is to search for a specific store and quickly see the available deals.
RetailMeNot has become my go-to resource before making online purchases, and it’s helped me save money across a wide range of retailers.
28 November 2025
Unprompted review
Cashback Offer not working
The 1% cashback for Home Depot just keeps spinning without ever finishing. The only Retailmenot website support is a Chat that only allows a few preset topics and will not let you ask a question or get to chat with a person. Google lists a phone number which only directs you back to this unhelpful Chat! You still can't talk to anyone to resolve a tech support issue.
11 December 2025
Unprompted review
Reply from RetailMeNot
Henry, thank you for sharing your feedback. We're really sorry for the trouble you ran into. We tested the Home Depot offer on our side, and everything is working normally. If you’re still seeing the issue, please try clearing your cache and cookies or using a different device, since we weren’t able to recreate the error you mentioned.
You can reach a customer care agent through our chat by typing agent or even something like I need more help, and a ticket will be created for you.
We sincerely apologize for the frustration this has caused. If the issue continues, we’re more than happy to help you get it resolved.
Never paid out cash back for 4…
Never paid out cash back for 4 orders.Retailmenot claims the cash back was activated but they did not get confirmation back from the Merchant(EBay). I received an email that the purchases were activated. The activations are in my Retailmenot account.Ebay alleges that what Retailmenot claims is inaccurate and simply not true. Ebay researched my concern and have had many customers with the same issue. Ebay verified that “Retailmenot is a third party application and they have independent means to confirm an order and Retailmenot is solely responsible for obtaining that data for payment. The issue as EBay states is “on Retailmenot’s end, not EBay.” 1 star is being generous!
Retailmenot just plain and simple does not pay the cash back they collect. It is a scam. Use TopCashback. Made 2 purchases and within an hour the cashback was tracking to my account.
9 December 2025
Unprompted review
Reply from RetailMeNot
Thank you for sharing your feedback. We do have a partnership with eBay and rely on system tracking to confirm purchases for cash back. When tracking doesn’t register properly, we’re always happy to review missing cash back and provide guidance to help ensure successful tracking.
At this time, we’re unable to issue additional payouts for your account, but we appreciate your patience and are happy to help with any questions about how to ensure purchases track correctly in the future.
Retailmenot used to offer cash back
Retailmenot used to offer cash back, now it says it does when you purchase but no cash is ever given. Done with it!
5 December 2025
Unprompted review
Reply from RetailMeNot
We’re sorry to hear about your experience. We would love to better understand the issue and help resolve it. Please get in touch with our Care team so we can review your account and provide assistance. You can reach us here: https://help.retailmenot.com/s/
Thank you for your feedback and for giving us the opportunity to help.
They steel your cash back. Coupons rarely work unless they are for cashback.
Coupons rarely work and if they do its for cash back. When you get your cash back they close your account claiming you violated terms of service and your money disappears. The way they are responding on her to all of us that they have knowingly robbed is disgusting. The more of us that contact the better business bureau the quicker RMN will be shut down.
8 December 2024
Unprompted review
Reply from RetailMeNot
We’re sorry to hear about your experience, Karianne. The account we have on file is not blocked, and we would love to understand your situation better and assist you. Please reach out to our Care team so we can review your account and help resolve any issues: https://help.retailmenot.com/s/
Thank you for giving us the opportunity to assist.
Coupons generally do not work and forces the app
Coupons generally do not work and no way to provide feedback without being forced to use the app. Even using the website they try force you to use the app.
30 November 2025
Unprompted review
Reply from RetailMeNot
Thank you for your candid feedback regarding coupon functionality and the experience on both our website and app. We apologize that you felt forced to use the app and that the coupon experience did not meet your expectations. We take all user feedback seriously and will ensure your comments are shared with our product development team for review.
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