I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
I save directly from my wages for my savings account and also for my grandchilds future. Access to my accounts is simple via the Internet or their app. I get instant transfers into my current account... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support team is always ready to…
The support team is always ready to help never let me down when I need help once again I recommend 100%
29 May 2026
Unprompted review
Would give 0 stars,but not given…
Would give 0 stars,but not given option.
same response every time,you are willing to accept loans in the past,but when things get tough Commsave says no,I will be leaving a negative review on trust pilot,I wish I never joined consave in the first place.i have also advised people in the workplace to avoid you at all costs!!!!!hopefully they go out of business very soon con artists
28 May 2026
Unprompted review
They have helped me in time.of need…
They have helped me in time.of need many times and very good rates
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Joseph
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That we have helped you in times of need many times with very good rates.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always very helpful and there when I…
Always very helpful and there when I need them usually quick to reply and supportive
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Daniel
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Always very helpful when you need us, & quick to reply and very supportive
Thank you again for such a lovely review.
Many thanks,
Commsave
I have always had a great experience…
I have always had a great experience with Commsave I’ve been saving and borrowing from them for best part of 15 years they have improved so much throughout them 15yrs faster at withdrawals faster loan application process don’t have any complaints
27 May 2026
Unprompted review
Reply from Commsave Credit Union
HI Paul
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have always had a great experience when calling us & with savings and lending.
It is great that you have been a member for the last fifteen years With fast withdrawals you have no complaints.
Thank you again for such a lovely review.
Many thanks,
Commsave
Its always easy to contact you and the…
Its always easy to contact you and the service is on 5 stars
27 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that Its always easy to contact Commsave.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very interesting experience.
26 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a very interesting experience.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent service with excellent staff.
Excellent service with excellent staff.
I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really appreciate them and would 100% recommend.
Special shout out to Mia who answered my call today - very informative, professional, polite and happy. Thank you so much!
26 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Chloe,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent customer service.
Thank you for being a member for the last few years.
We always aim to be empathetic to all of our valued members & appreciate the recommendation.
We will pass you great feedback to Mia.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Steven,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Really helpful good service
Thank you again for such a lovely review.
Many thanks,
Commsave
Great company to deal with
Great company to deal with, professional, helpful and understanding, and very supportive when my wife passed away.
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steve,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a great company to deal with with professional and helpful staff & very supportive during difficult times.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fantastic service from everyone I spoke…
Fantastic service from everyone I spoke to in order to get everything approved with some urgency. Matthew in particular went above and beyond to assist me. He was truly the epitome of great customer service!
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Dannii,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be fantastic Service we will pass on your great feedback to Matthew.
Thank you again for such a lovely review.
Many thanks,
Commsave
I would like to see this company…
I would like to see this company customer service is the best. One of the best decision i had made to save with them. I am speaking from my experience with them and I have no regrets. And I must say that I don't get anything from the company as a incentive to say
what i have said. All from my experience with them. Keep up the good work.
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gordon,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent experiences with commsave to be a great decision with no regrets and thank you for your comments.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent service
I have been a member of Commsave around 15 years and always received a prompt and courteous service.
22 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Christopher,
Thank you for taking the time to leave your 5* review
We are happy that you have been with Commsave for the last fifteen years and found the services to be prompt.
Thank you again for such a lovely review.
Many thanks,
Commsave
I spoke to Sami today
I spoke to Sami today, lovely to talk to, and very helpful, thankyou.
21 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Karen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Sami to be a lovely person to talk to and very helpful we will pass on you lovely feedback.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very easy and thorough
21 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Michael,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very easy and thorough.
Thank you again for such a lovely review.
Many thanks,
Commsave
My experience with commsave has been…
My experience with commsave has been really positive. What stood out most was how quickly they respond to queries and the consistently helpful. Professional customers service.It made the process smooth and reassuring L
19 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Χριστίνα,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
really positive with quick answers to queries that are consistently helpful and professional.
Many thanks,
Commsave
Excellent service as always from…
Excellent service as always from Commsave and the team, highly recommend!!
15 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Michelle,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent services as always from ourselves and that you would highly recommend.
Thank you again for such a lovely review.
Many thanks,
Commsave
Personal Experience of Commsave Credit Union.
I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have improved me credit score hugely.
In addition, I have always found the staff/team to be very helpful and efficient in my dealings with them. Therefore, I would highly recommend Commsave to anyone who is struggling with debt, who would like to start saving with them, improve their credit rating and be certain of fully relying on their friendly team to be there for them to meet their needs moving forward.
A big thank you to Commsave Credit Union!
Jude R. (Corby, Northamptonshire).
19 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Jude,
Thank you for taking the time to leave your 5* review
We are happy that you found your have been a member for the last ten years, saving regularly and low interest payments on the loans you have had, with friendly efficient staff and a big thank you to you also for ten tears membership.
Thank you again for such a lovely review.
Many thanks,
Commsave
I would recommend Commsave
Never had a bad experience with Commsave , always very helpful and easy to use.% payed on loans are very competitive
19 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Stephen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have never had a bad experience with ourselves and that you have found the service to be helpful and easy.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very good company
Very good company , always there to help , very friendly staff , like the idea of saving why you borrow, good interest rates aswell
19 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Shelley,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
That we are a very good company & always there to help members with very friendly staff & that you like the idea of saving when you borrow with great interest rates all round.
Thank you again for such a lovely review.
Many thanks,
Commsave
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.