I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
I save directly from my wages for my savings account and also for my grandchilds future. Access to my accounts is simple via the Internet or their app. I get instant transfers into my current account... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are very helpful and easy to get…
They are very helpful and easy to get in touch with. They approved my loan with minimal fuss and have kept me up to date with any information I require.
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Liam,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that we were very helpful and easy to contact.
we approve all loan as quickly and efficiently as we can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Good place to save
It is so easy to save and withdraw. Instant access to my account. The staff are extremely helpful highly recommended.
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That It was so easy to save and withdraw with ourselves.
Instant access to your account & the staff are extremely helpful highly recommended.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great communication and helpful staff
Great communication and helpful staff
Good returns on my money
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mandy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be great communication and helpful staff and helpful staff.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very good service
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Suhail,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very good service.
Thank you again for such a lovely review.
Many thanks,
Commsave
My experience was made great because of…
My experience was made great because of the quick response from the team , special thanks to your member a lady I spoke to on the phone, she gave me the email to upload my documents, she has excellent customer care! The company is doing a good job in ensuring us that all our requests are responded and handled in fast and reliable manor that’s really great!
27 April 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you experience was great and with quick responses.
With excellent care for our members we always ensure that we are doing our very best we will pass on your lovely feedback.
Thank you again for such a lovely review.
Many thanks,
Commsave
They are very helpful always get good…
They are very helpful always get good responses back from them never had a problem with them
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Helen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we were very helpful & always get good responses back from Commsave and that you never had a problem with our service.
Thank you again for such a lovely review.
Many thanks,
Commsave
it very easy to open and use and…
it very easy to open and use and feel safe with my money in it
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Robert,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very easy to open accounts and use them leaving you to feel safe with your money.
Thank you again for such a lovely review.
Many thanks,
Commsave
Good company
Good company, staff are polite and friendly wasn't much hassle getting a loan either, would definitely recommend. 5* from me. Keep it up keep it simple.
27 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Adam,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Good company and polite staff and no hassle getting a loan 5 star.
Thank you again for such a lovely review.
Many thanks,
Commsave
I have been a member of Commsave cu for…
I have been a member of Commsave cu for more than 3 years & found their service to be very responsive. I save on a monthly basis & receive a good interest rate in return. Would definitely recommend.
27 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mrs Cooper,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be you have very responsive and that you have been a member for a few years and that you would recommend ourselves.
Thank you again for such a lovely review.
Many thanks,
Commsave
great company very friendly
27 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tracey,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be great company very friendly people.
Thank you again for such a lovely review.
Many thanks,
Commsave
These guys are amazing
These guys are amazing. Despite my previous credit issues, they are the only ones who stepped up in my greatest time of need after they saw i was earning and able to repay and thus gave me 2 loan on separate occasion. I have repaid their faith by making on time payments everytime.
Would highly recommend
Thank you
24 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Simon,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have found our service to be amazing we are so pleased that you have had a excellent experience and that you would highly recommend.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fair lending and easy to understand…
Fair lending and easy to understand interest rates and repayment schedules. Response time is quick and customer experience is excellent. Highly recommend to anyone considering a loan .
21 November 2025
Unprompted review
Reply from Commsave Credit Union
Hi Deborah,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That fair lending is easy to understand and with quick response times and excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Really helped when I needed it the most.
24 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Michael,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That we really helped you when you needed it the most.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great service
Great service, really easy, quick and convenient. Would happily try for services again
1 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mark,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a great service and easy quick and convenient.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very quick response ..proffesional…
Very quick response ..proffesional approach and very helpful
3 December 2025
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be A very quick response with a professional approach and very helpful.
Thank you again for such a lovely review.
Many thanks,
Commsave
Absolutely first class
Absolutely first class. Everything can be done via the app, very quick & simple. Their customer service is second to none and the staff are incredibly helpful and friendly. Highly recommend Commsave.
15 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi John,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we are absolutely first class.
Everything can be done via the app, very quick & simple.
With customer service that is second to none and our staff are incredibly helpful and friendly.
Thank you again for such a lovely review.
Many thanks,
Commsave
I would recommend CommSave to anyone
I would recommend CommSave to anyone. A great way to save. Nothing difficult.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Naseem,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you would recommend Commsave to anyone. with a great way to save for members.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great direct from pay, savings and loans.
I save directly from my wages for my savings account and also for my grandchilds future. Access to my accounts is simple via the Internet or their app. I get instant transfers into my current account of any amount I may require. Commsave have paid 4% interest the last 2 years. Way more than most instant access savings accounts. I can't fault them. I even won £50 on their £1 a month lottery. I would strongly recommend them to anyone, especially direct from pay. I also know people who frequently take loans from them and pay directly from their pay at very competitive rates.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you like to save directly from your wages and helping toward your grandchild's future. We are always on hand to help and advise members.
With simple access to your account and instant transfers
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave have been a lifeline.
Commsave have been a lifeline for me during these challenging times. They are always easy to deal with and quick with their responses regarding loans and other matters. Would recommend to everyone.
23 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gareth,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that we have been a lifeline for you during challenging times.
We are always easy to deal with and quick with our responses regarding loans and other matters. you would recommend to everyone.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
Have been with Commsave for a few years…
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and website. Their loan process is pretty straightforward to and I have been able to take out a few loans when I have had unexpected expenses. Their interest rates are pretty reasonable so it makes it easier to top up on repayments.
One lovely point is their support of our charity, enabling us to purchase Christmas presents for children facing hardship.
I have referred a few people to them, I cannot recommend them enough.
5 December 2025
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you have been with ourselves for many years & that we have enabled you to save.
With straight forward loan services to help with unexpected circumstances supporting charity is at the heart of Commsave and a important part of our values.
We always aim to help our member as much as we possibly can.
Thank you again for such a lovely review.
Many thanks,
Commsave
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