Coffeelink Reviews 

6,676
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding quality of their coffee products. Customers frequently highlight the excellent service, noting the politeness, efficiency, and helpfulness of the staff in handling orders and resolving issues. The delivery service is consistently described as reliable, fast, and on time, with many appreciating the promptness and careful packaging of their orders. However, some customers experienced issues with product quality, such as receiving coffee that tasted burnt, moldy, or generally off, leading to disappointment. A few reviewers also reported problems with damaged packaging upon arrival or incorrect orders, and in some cases, felt that the resolution process for these issues was unsatisfactory.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality, taste, and wide... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent taste and... See more

Delivery service

Consumers consistently report positive experiences with the delivery service, often highlighting its speed... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as excellent, fast, and... See more

Order

Reviewers highlight positive aspects of order, noting that ordering online is easy and convenient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,676)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent the wrong order and packing was damaged

Sent the wrong order to me for the current order of delivering date 7th May 2025.

And Let me to handle the return process, and it can't be worked as per your submitted Royal mail link, so the process cannot be handled at this stage.

On the same time, it sends back my correct coffee bean on 8th May 2026, it was found one packing was damaged and some beans dropped out already.
So disappointed at this moment!!

7 May 2026
Coffeelink logo

Reply from Coffeelink

Hi,
Sincere apologies for the inconvenience caused to you.
I appreciate your feedback, please feel free to contact us on info@coffeelink.com regarding this issue.
Once again, we sincerely apologize for the inconvenience caused to you.

Rated 5 out of 5 stars

Great Stuff

Price seems very competitive, customer service is excellent & the coffee is great. I will continue to reorder.

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Coffeelink the Best

The ordering on subscription is so easy and very easily changed, the price is very good especially with free post and packing if you spend over £15, and the delivery by the post office is very quick, the products are special, I am still going through them to try and see what I will eventually stay with, and enjoying it at the same time, I just wish they sold the Coffeelink espresso cup they use on their adverts
All in all a great company for coffee

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Wonderful coffee

Wonderful coffee, friendly and helpful customer service. Orders are processed very efficiently and delivered by tracked 24 hour service so they arrive amazingly quickly. By far the best coffee I've ever ordered.

1 May 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Very well priced coffee

Very good coffee at a decent price, quick delivery and a couple of questions answered promptly.
What more do you need?

30 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

The order has not been fulfilled

The order has not been fulfilled, and I have had no updates about why this has happened.
I have used Coffeelink for years, and this is the first problem I have ever had with them.

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hi,
Sincere apologies for the inconvenience caused to you.
I appreciate your feedback, please feel free to contact us on info@coffeelink.com regarding this issue.
Once again, we sincerely apologize for the inconvenience caused to you.

Rated 4 out of 5 stars

Good coffee selection

If you like coffee this is the site for you. You will experience large variety of coffees.

26 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great service

Great service, price and delicious fresh roasted coffee.

24 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Roasters Choice…

I currently subscribe to the monthly roasters choice and I love the anticipation of a new area and a new flavour. I have yet to be disappointed.

25 April 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

First and foremost the beans

First and foremost the beans. All are such high quality and at a fair price. They also have an appreciation for the growers and have close relationships with them.
Every aspect of my contact with them leaves me satisfied. They care for everyone involved in the chain and that shines through in the cup.
I’ve been a customer of theirs for over a decade look forward to my coffee more than ever

27 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Good service

Good service. Good coffee. Good price.

25 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As usual superb service

As usual superb service. great choice of different types of coffee from around the world. they come with description of growth area and provenence. I use this company for the above reasons and can say quality is fabulous.

24 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Smashing company

Smashing company. Great choice of coffee and can have it ground to your needs. I've used customer service and they were very helpful and know their products.

31 March 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

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