Coffeelink Reviews 6,595

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the coffee, noting its freshness, great taste, and wide variety. Many appreciate the reasonable pricing and the efficient, prompt delivery service, often highlighting the convenience of tracking and free shipping options. However, some customers have experienced issues with product quality, reporting instances of damaged packaging, moldy smells, or coffee that tasted off or burnt. A few people also mentioned dissatisfaction with the resolution process for these problems, citing requirements to return entire faulty bags at their own expense.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of coffees, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent and consistent quality... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the quick and... See more

Service

Clients share positive opinions on service, consistently praising the excellent and first-class service,... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery. I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I’ve been ordering coffee from…

I’ve been ordering coffee from Coffeelink for nearly two years, and the prices and selection of various coffee regions is still great. That’s honestly their biggest advantage.

But lately I feel like the quality of taste just isn't as good as it used to be. Maybe it’s just my personal experience, but from batch to batch I am getting disappointed, and I drink coffee for pleasure, so taste matters to me.

1 May 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Please feel free to contact us on info@coffeelink.com as we can discuss further regarding the issue.

Rated 1 out of 5 stars

Sent the wrong order and packing was damaged

Sent the wrong order to me for the current order of delivering date 7th May 2025.

And Let me to handle the return process, and it can't be worked as per your submitted Royal mail link, so the process cannot be handled at this stage.

On the same time, it sends back my correct coffee bean on 8th May 2026, it was found one packing was damaged and some beans dropped out already.
So disappointed at this moment!!

7 May 2026
Coffeelink logo

Reply from Coffeelink

Hi,
Sincere apologies for the inconvenience caused to you.
I appreciate your feedback, please feel free to contact us on info@coffeelink.com regarding this issue.
Once again, we sincerely apologize for the inconvenience caused to you.

Rated 5 out of 5 stars

Great Stuff

Price seems very competitive, customer service is excellent & the coffee is great. I will continue to reorder.

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Coffeelink the Best

The ordering on subscription is so easy and very easily changed, the price is very good especially with free post and packing if you spend over £15, and the delivery by the post office is very quick, the products are special, I am still going through them to try and see what I will eventually stay with, and enjoying it at the same time, I just wish they sold the Coffeelink espresso cup they use on their adverts
All in all a great company for coffee

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Wonderful coffee

Wonderful coffee, friendly and helpful customer service. Orders are processed very efficiently and delivered by tracked 24 hour service so they arrive amazingly quickly. By far the best coffee I've ever ordered.

1 May 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Very well priced coffee

Very good coffee at a decent price, quick delivery and a couple of questions answered promptly.
What more do you need?

30 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

The order has not been fulfilled

The order has not been fulfilled, and I have had no updates about why this has happened.
I have used Coffeelink for years, and this is the first problem I have ever had with them.

29 April 2026
Coffeelink logo

Reply from Coffeelink

Hi,
Sincere apologies for the inconvenience caused to you.
I appreciate your feedback, please feel free to contact us on info@coffeelink.com regarding this issue.
Once again, we sincerely apologize for the inconvenience caused to you.

Rated 4 out of 5 stars

Good coffee selection

If you like coffee this is the site for you. You will experience large variety of coffees.

26 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great service

Great service, price and delicious fresh roasted coffee.

24 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Roasters Choice…

I currently subscribe to the monthly roasters choice and I love the anticipation of a new area and a new flavour. I have yet to be disappointed.

25 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

First and foremost the beans

First and foremost the beans. All are such high quality and at a fair price. They also have an appreciation for the growers and have close relationships with them.
Every aspect of my contact with them leaves me satisfied. They care for everyone involved in the chain and that shines through in the cup.
I’ve been a customer of theirs for over a decade look forward to my coffee more than ever

27 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, good service, prompt delivery. I have been a customer for a long time and am very pleased with this company.

24 April 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look