I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more
Company replied
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Review summary
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Reviews shaping this summary
Delicious coffee and excellent customer service, prompt delivery. I did stray away from CoffeeLink for a couple of months but so pleased to be back. I ventured to another company who only did one for... See more
Company replied
I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more
Company replied
Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more
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Company details
Written by the company
Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!
Contact info
31 Knightsdale Road, IP1 4JJ, Ipswich, United Kingdom
- www.coffeelink.com
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Good selection of quality coffees
Good selection of coffees. Excellent quality. Great value. Prompt delivery.
31 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello, we apologise for the inconvenience regarding the discount.
Please contact us on info@coffeelink.com and we will be happy to assist regarding this issue.
Once again, sincere apologies for the inconvenience.
Thank you.
Good coffee. But Customer service can be a bit flaky at times
I ordered a one-off item to be added to my subscription to avoid additional shipping cost. When it turned up without it, customer services apologised, but no offer to ship free, and no reply to my request whether it could be shipped free (given it wasn't my error). Maybe they were a bit stretched after the bank holiday.
28 May 2026
Reply from Coffeelink
Hello, we apologise to hear that the follow up was not done.
Please contact us on info@coffeelink.com and we will be happy to assist you.
Once again, sincere apologies for the inconvenience.
Thank you.
Quality coffee and quality service
Quality coffee and quality service! Well packaged and reliable Royal Mail tracked postage.
31 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Quick delivery and very recently…
Quick delivery and very recently roasted, as in roasted the day of dispatch.
Haven't had a bad bag yet.
31 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
great coffee as always
31 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
good quality coffee,fast delivery
4 June 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Fabulous coffee
Fabulous coffee, (I am a coffee snob) also great prices and ethical. Signed up for monthly delivery and they are super helpful abd flexible, allowing me to choose my favourite coffee, swith between decaf and caffeinated.
Totally recommend
27 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello, we apologise we are have issue when cancelling a subscription.
Please contact us on info@coffeelink.com and we will be happy to assist you resolve your issue.
Once again, sincere apologies for the inconvenience.
Thank you.
Ordering online was easy.
Ordering online was easy and the supplier communication was timely. Excellent delivery service from the Post Office.
29 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
If looking for specialty coffee, look no more
Incredible flavours and specialties always packed securely. Shipping fast. Next has any problems whatsoever
Thank you!
29 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Outstanding coffee
I signed up for a subscription about a year ago that sends me two 1kg bags of coffee every month. The coffees are always different, and somehow the ones I end up loving most are the ones I would never have picked.
They choose the coffee. They roast it. They send it. I drink it. ☕️☕️☕️
Outstanding coffee, excellent service. Highly recommended.
25 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Arrived quickly and well packaged as…
Arrived quickly and well packaged as always, plus excellent coffee.
28 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
They forgot to send me my order and…
They forgot to send me my order and then misinformed me that it had been passed to the PO for delivery.
It was not and was only passed on after a further query from me.
Very disappointing as it was too late for a gift. I hope that this was a one off!
28 May 2026
Excellent coffee, excellent service
I'm a client for years and never had any problems nor complaints. Somehow, the last time there was a technical issue and I couldn't place my order. I notified the team through email, and they were very prompt in replying and sorted it out in no time.
26 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
Lovely coffee
Lovely coffee, I started with a monthly subscription until I found a coffee I adored.
26 May 2026
Reply from Coffeelink
Hello thank you for your feedback.
Enjoy your brew:)
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