Castelan Group Reviews 20,768

He arrived promptly within the time slot , was polite and courteous, sorted our problem quickly and offered advice about looking after our settees going forward.after he finished even made a fuss of o... See more

Polite, punctual and knew his stuff. Put my mind at rest telling me why my chair rocked a little and clunked at times and he gave all the workings a good spray. We're moving soon and will have a carp... See more

friendly and proffessional. arrived on time, kept the area clean and repaired the foot of the sofa efficiently and made it look like new again. was a warrenty repair from a manufacturing fault.

Richard, from the Castelan Group screwed the legs on the Footstool after showing me what the delivery men had done wrong. It took very little time to fix the problem and better still he also adjuste... See more

Arrived on time, replaced faulty motor on recliner, quick and efficient, cleaned up, removed rubbish, job well done. Thanks

They responded to my email promptly. They arranged for a visit within a week. A surveyor arrived on the day arranged and fixed the problem without any fuss. A very pleasant man.

The bed head was the problem as it had developed movement after four months from new The gentleman that came actually decided to check round the whole bed and found that base had not been secured pr... See more

Quick and professional service. The engineer was a lovely guy who fixed the issue with our sofa on the day. Would definitely highly recommend.

Repair chap was polite and very professional , he arrived on time got straight on with the job and tidied up when he left.

the chappie came and sorted out the damage to my new sofa within half hour , he was very kind and solved my damage

Arrived slightly earlier but that was great, very efficient, well done Shane and thank you

David was a very pleasant gentleman who explained everything well. He was very knowledgeable. Thank you 😃

Fantatic Job done to fix my sofa legs - very fast and so safe. I was under so much stress with my sofa legs broken. Castelan fix it in no time and made me very happy indeed - Thank you!

Tom the engineer was brilliant and did what he had the notes to do. He put down a sheet and covered his shoes. He was very pleasant and explained what he could do

Your operative texted us on the morning to give us a time slot as per your correspondence with us - so pleased with that. Your operative carried out a small repair during his time with us - very pleas... See more

Your worker very pleasant and just got on with the repair

Absolutely terrible service. Took cover on our sofa inching pet damage. After 3 and half years our dog had chewed a corner off the sofa, after taking 3 months to respond to our claim we have been told... See more

Very happy with service Stain gone, chemical used can still smell in room

Andrew arrived on time, was very respectful and polite in my home. He made a beautiful job of spot cleaning my sofa. I can highly recommend his services.

We purchased a fabric suite (£1,764) delivered 20 December. Within 2–4 weeks, significant rippling and creasing appeared on both arms of the chair under normal use. We reported this in stor... See more

Operative very quick, knowledgeable & friendly. Arrived @ time specified, cleaned up afterwards & wore shoe protectors.

Dean kept me informed of his arrival time. He was courteous and respectful of my home. He was very meticulous working on my dining chairs. When he was unable to repair the chair as he would have liked... See more

Can't believe these amazing reviews ( are they family and friends) I started a claim on January 22nd of this year... 8 weeks in and nothing sorted as of yet no response or reply as of date. I suffer... See more

All sorted fast the gentleman was very good

Polite and pleasant person. Fault was quickly fixed. Everything left tidy. A very positive experience. Thank you

Very professional service which resolved the problem to the highest standard

Brilliant service. The engineer who attended went above and beyond!

Staff member was polite, efficient and very helpful. Could not fault the service in any way.

Very courteous and solved the issue

Polite and respectful rectified the issue with my chair

Courteous & punctual service from Castelan enable my furniture to be constructed effectively despite manufacturer errors. Many thanks to David.

“Fantastic job repairing my wardrobe. Quick, tidy and done to a great standard. Highly recommend!”

Friendly and knowledgeable technician. Helped us resolve an issue with our new Next sofa. Would recommend. Not sure if they only do work for retailers, but we'd use them for furniture repairs in futur... See more

The guy who came to clean the sofa was brilliant. Resolved the issue quickly and delivered great customer service.

Great job done knowledgable sofa looks new

Quick and efficient, both customer service and technician were extremely helpful and polite.

Friendly guy. Repair made and I’m happy

Extremely difficult to process claims as you have to specify an actual date of incident. When its a stain created by your grandchildren or the dog you don't always know at the time but spot it when yo... See more

The man who came to inspect my chair (on behalf of Very) was polite . He asked did we have any pets , our answer was No we don't. He asked had the chair always been in this position in the lounge , ou... See more

Technician called the day before and told me the time they’d be there. True to their word they were. They were respectful, polite, methodical, tidy and very professional in what they were doing. Ex... See more

After a very encouraging start to my claim at end of January nearly two months have passed without progress or even the sign of any progress. My expensive turquoise reclining settee no longer reclin... See more

We've truly grateful for the excellent service we received. Although the marker stain couldn't be fully removed, everything was explained clearly and honestly, which we really appreciated. The gentlem... See more

Excellent company. I suffer with anxiety but the technician put me right at ease with his friendly approach. He took his shoes off and had the upmost respect for my property. He was very polite throug... See more

Marcin attended to my sofa today, what a guy, an absolute credit to Castalan. Polite, friendly, and explained what he was going to do to sort the problem. Result a happy customer

Arrived on time polite and respectful. Informative and professional

Appointment made upon first telephone call to Customer Service. Technician, Scott, arrived on time and completed the repairs to my sofa efficiently and to a good standard. Scott was obviously a very... See more

Arrived on time. Very nice man examined sofa and put right mechanism. Very good. Visit and outcome.

Took a policy out with this company on my new sofas. Got a "technician" (a rude man who referred to be as 'mate' constantly) out after stains resulting from a childs birthday party for the claim to b... See more

Carried out without fuss and well executed

Left with large ‘tide mark’ stain down front of chair and across the seat cushion - this was not present before the cleaning process was carried out, it is now more of an issue than the original... See more

Good communication from first reporting an issue. Although a 'cleaning kit' was sent I was not comfortable with using it on a larger area. A visit was booked by a member of the company who was very... See more

A nasty little man arrived to inspect my sagging mattress..his mind was made up before he saw it I know the mattress wasn’t right as my back suffered..I had the impression from the start his... See more

too long the case has been going on - still not resolved after many weeks. shift of responsibility from castelan group to manufracturer and back and forth

A very nice gentleman came out to see my chair and deemed it to be needing recovering. That was 6 weeks ago, I rang Castelan to ask for an update and was told when they have news THEY will ring me. Wh... See more

Quick efficient service, Andy the technician was very good at his job. We're very pleased with the result.