Cairds Reviews 

570
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, enthusiasm, and helpfulness, often highlighting individual agents for their exceptional service. The service provided is frequently described as excellent, with many appreciating the personalized approach and efficiency in handling property matters. Reviewers also commend the quick response times and constant communication, which significantly reduces stress during the buying or selling process. However, some customers also noted dissatisfaction with the support received, particularly regarding unresolved issues and a perceived lack of assistance after key handover.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often describing it as consistently outstanding,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's clear communication,... See more

Response time

Clients consistently express satisfaction with the responsiveness of the team, highlighting their... See more

Location

Users describe positive interactions with location, with many successfully finding their dream homes in areas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more

Rated 5 out of 5 stars

Buying our new home with Gavin from the Ashtead branch was such a positive experience. He was friendly, professional, and always quick to respond, making the whole process smooth and stress-free. We r... See more

Rated 5 out of 5 stars

Well after giving my last 2 properties to other agents I then switched to Cairds Ashtead - Gavin work hard through a tricky market and sold them both for a combined figure north of 3 million. The comm... See more

Rated 5 out of 5 stars

Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Tha... See more


Company details

  1. Real Estate Agents

Written by the company

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

570 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(570)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently appointed Cairds in Ashtead…

I recently appointed Cairds in Ashtead to sell my property. Gavin was the utmost professional and spent a lot of time offering advice and support throughout the whole process. I was very pleased to receive an offer from the first day of viewings and Gavin skilfully negotiated an offer that was acceptable to me. The whole process was handled with expertise and consideration. I would highly recommend Cairds Ashtead to anyone looking to sell and would have no hesitation in using them again.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Expert help

Gavin Newton was very clear at arranging to work around my appointments to make them time effective on the day where I am also viewing with another agent . He also helped me to work through the website view page where I was having a concern about viewing pictures …and was very flexible and empathic about my concerns about price . He managed to find a property that suits me after finding out my needs so he’s very ontop of recents properties on file and was able to help me get a viewing there .

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Although I didn’t end up renting…

Although I didn’t end up renting through Cairds, my experience with Christian was second to none. He was extremely professional, very knowledgeable, and always quick to come back to me with clear answers to any questions I had. An absolute pleasure to deal with from start to finish, and I wouldn’t hesitate to recommend him to anyone.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great job on a complex sale

Cairds in Ashtead did a great job on helping me with a complex sale that had fallen through in the past and I needed to get completed. They set out a good sales strategy, got lots of interest very quickly, helped me select the best buyer, and the team there, especially Jo Woods, were brilliant in regularly getting information from all the parties involved and making sure that issues were being brought to the attention of the people who needed to deal with them. I couldn't recommend them more highly.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

The whole process start to finish went…

The whole process start to finish went amazing. Luke was great at helping the whole process run smoothly, all the in-house recommendations were really good and we managed to purchase the property in an incredibly fast time frame!
Would definitely recommend using Cairds!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Just want to thank Luke for finding us our dream home, and making it pleasant and stress free. It has been a pleasure. Very professional. Sue and Andrew

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Cairds provided a great service for our move

Cairds provided a great service for our recent move. We dealt with Oscar who was friendly, professional and went above and beyond to make sure the process went through to completion. Overall, we are very happy and appreciative of the service.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Cairds were outstanding in selling our…

Cairds were outstanding in selling our house, first with Gary and colleagues attracting the right type of potential buyers leading to a confirmed sale within weeks. Lorraine did a great job keeping all parties motivated through what seemed a long process to reach completion! Many thanks and congratulations!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience selling our property…

Great experience selling our property in Epsom through Cairds. The whole team were professional, helpful, approachable, but Luke (Levy) was the guy that got us across the line... and the house into the hands of a young couple. Great stuff. Would use again.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Oscar at Cairds

Our experience with Cairds, and particularly Oscar was a great one. Oscar was very helpful, flexible with viewings, and always available when we needed guidance.

Oscar and Cairds were refreshingly open-minded to us using a Bitcoin sale as our deposit. They struck the right balance between being receptive to our situation and making sure everything was handled properly within legal frameworks.

We would be glad to work with Oscar and Cairds in the future.

24 November 2025
Rated 5 out of 5 stars

I am very happy that Oscar was dealing…

I am very happy that Oscar was dealing with the sale of my property as he has always tried to get the best possible deal keeping us informed at all times of the progress, giving us advice on how to best present the property to the prospective buyers and suggest improvements. Very friendly, respectfull and never "pushy". Highly recommended
Thank you Oscar
Carmen

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Cairds unresponsive, unsatisfactory service

Cairds is unresponsive and provide and unsatisfactory service. One instance we just need Cairds to contact the tenant and arrange access so that fire door works can be carried out. It's been 20 days and they still haven't contacted the tenant. Their office is a 5min walk to the rental property, Cairds could even walk over and speak to the tenant.

20 November 2025
Unprompted review
Cairds logo

Reply from Cairds

Dear Mr Holmes,

Thank you for taking the time to share your concerns with us.

Please accept our sincere apologies for the delay you experienced. We fully understand the frustration this has caused, and we have addressed the matter internally to ensure that all direct emails are monitored and responded to more promptly. You have now been correctly directed to our property management email address, which is continuously monitored to ensure timely communication going forward.

Regarding the fire door works, the issue is currently in hand. We are awaiting the broadband provider to complete the necessary preliminary works before we can arrange access for the block management team to attend. As soon as this has been completed, we will proceed without delay.

We appreciate your patience and will keep you updated throughout the process. Should you require anything further in the meantime, please do not hesitate to contact us.

Kind regards,
Cairds

Rated 3 out of 5 stars

review …

there are many things that we weren’t notified of for example gas and electricity is on topups we werent told that gas randomly stops working just bcs theres no credit the paint job isn’t impressive at all plus water randomly stops working aswell there are many more things but it will get too long

13 November 2025
Unprompted review

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