Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
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Review summary
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Reviews shaping this summary
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
Company replied
I cannot recommend Hannells (Alvaston) enough!! The staff team, including Eliza and Joe, are fantastic! They organised house viewings into one condensed day, they kindly did that of their own accord... See more
Company replied
Astoundingly excellent. I have worked with some very poor estate and letting agents in the past and Hannels show themselves to be a cut above the rest. They keep you informed every moment, and work in... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
875 reviews
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Replied to 92% of negative reviews
Typically replies within 48 hours
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Couldn't have asked for a better estate agent
From the very beginning, Hannels stood out from the other estate agents I had valuations with. I was able to book my valuation very quickly and Heather was incredibly professional and knowledgeable. Shortly after leaving, she had already sent me a really useful and detailed file about my property. The whole experience immediately felt a level above the other valuations I'd had and I completely understand now why Hannels are so popular in Derby.
Then I had Debbie looking after my sale, and I genuinely couldn't have asked for anyone better. Best of the best. She was incredible throughout the entire process. She was always so quick to reply, call me, chase things, deal with issues and keep me updated. Whenever things became stressful, Debbie was there to explain what was happening and calm the situation down rather than leaving me wondering. I never had to chase anyone.
Selling a house can be incredibly stressful and I was also going through a particularly difficult time personally during the sale. Debbie's patience, kindness and professionalism meant a lot to me. Even when there were frustrating issues, she was constantly on top of things and made sure everything kept moving.
I genuinely feel like I got the best possible agent. From Heather making such a brilliant first impression to Debbie getting me all the way through to completion, the service has been exceptional.
Thank you so much, especially Debbie. You've been an absolute star and I couldn't recommend Hannels highly enough. ❤️
7 October 2026
It was very good experience to viewing…
It was very good experience to viewing of property in 25 brackens lane and I met to Sharon in alvaston office l. She was very helping and seems to be very professional
Thanks
7 October 2026
Have used hannells before so I'm using…
Have used hannells before so I'm using them again.never had a problem ,they are polite cheerful so here I am .
4 October 2026
Reply from Hannells
Hi Roy!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you have always found them to be polite, cheerful and have been satisfied with the service. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation (again!) and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very efficient process with realistic…
Very efficient process with realistic expectations set and very clear explanations of the process and costs
6 October 2026
Reply from Hannells
Hi David!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found the process to be efficient and that Jo set realistic expectations with clear explanations. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
We had our property valued a year ago…
We had our property valued a year ago and was fine with that but after substantial property renovations etc we thought we'd consider our options and get a re-evaluation. They under valued us by 10-15k
3 October 2026
Reply from Hannells
Hi Peter,
Thank you for your feedback. We’re sorry to hear that you were disappointed with our recent valuation of your property.
Our valuations are based on current local market conditions, recent comparable sales and our experience of what buyers are currently prepared to pay. While we fully appreciate the improvements you’ve made to your home since our previous visit, unfortunately the cost of renovations doesn’t always translate directly into the same increase in market value.
We understand that another agent may have a different opinion, and ultimately the market will determine the price a property achieves. Our responsibility, however, is always to provide an honest and realistic assessment based on the evidence available to us at the time.
We wish you all the very best with your future plans and if there's anything more we can do to help, please feel free to get in touch.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great service
Rebecca was very friendly and informative answering any questions and providing everything we needed.
2 October 2026
Reply from Hannells
Hi Su!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be friendly, informative and was able to answer all of your questions. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Lorraine!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you were happy with the service and that you always find them very helpful. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi David!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be prompt, helpful and informative. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Straightforward and very insightful
Straightforward and very insightful. Everything was explained well and any questions were answered directly during the valuation. Overall a great experience!
2 October 2026
Reply from Hannells
Hi Person!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found the appointment to be straightforward, insightful and that Rebecca was able to answer all of your questions. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great service from George and all the…
Great service from George and all the girls in the office at Hannells. Everyone has been really friendly, helpful and kept me updated throughout. Always quick to respond to any questions and made the whole process easy. Would definitely recommend.
2 October 2026
Unprompted review
Reply from Hannells
Hi James!
Thank you for your review of your moving experience with George and the Chaddesden sales team.
We're pleased to see that you have found them to be friendly, helpful and have kept you updated throughout the process. They pride themselves on delivering a top service and George in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting Hannells with the sale of your property. We wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Alvaston Hannells - the best!
I cannot recommend Hannells (Alvaston) enough!! The staff team, including Eliza and Joe, are fantastic! They organised house viewings into one condensed day, they kindly did that of their own accord and it made the process so much easier. They answered emails instantly and made every effort.
Additionally, Sharon, who showed us around the properties, is utterly incredible!! She knows the local area to each property so well! She clearly knows her stuff and was able to tell us back ground information about each property in great detail and was so kind, friendly and accommodating. We have been to various estate agent companies but by far, Hannells Alvaston and their amazing team, have been the best people to come to. Anyone wanting to view/buy or sell their house should definitely come to this team without a doubt. I cannot thank them enough for all they have done.
22 September 2026
Reply from Hannells
Hi Customer!
Thank you for your brilliant review of your moving experience with Eliza, Joe, Sharon and the Alvaston team.
We're pleased to see that you have found them to be kind, friendly, accommodating and that they've been the best you've worked with so far. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your fantastic feedback. We hope we can help you to find your ideal new home and get moved!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Debbie was very helpful and polite when…
Debbie was very helpful and polite when ever I spoke to her on the phone she gave us excellent advice from beginning to the end.
30 September 2026
Reply from Hannells
Hi Janet!
Thank you for your review of your moving experience with Debbie and the Alvaston sales team.
We're pleased to see that you found Debbie to be helpful, polite and provided excellent advice. The team pride themselves on delivering a top service and Debbie in particular will be delighted to see your comments!
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Heather James is excellent
Heather James is excellent. I would have engaged Hannells to sell my property based on Heather, however the fee was high compared to the agent I have used to let my property. I have now decided to sell so I remained with the same agent. I can't speak highly enough of Heather.
25 September 2026
Reply from Hannells
Hi Karen!
Thank you for your review of your valuation experience with Heather and the Alvaston team.
We're pleased to see that you found Heather to be excellent and that you can't speak highly enough of her. We understand your decision based on the difference in fee - although I would pose the question that if you remain unsold with your current agent at a lower fee, where Heather and the team would be able to secure a buyer and get you moved - which is better value?
Either way, the team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
We wish you all the best with your sale and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional
Friendly, Knowledgeable and kept me updated through the sale, would recommend and use them again.
28 September 2026
Reply from Hannells
Hi Joanne!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be friendly, knowledgeable and that they kept you updated throughout. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Good timekeeping
Good timekeeping. Information was given in a clear and concise way. Very knowledgeable and professional.
24 September 2026
Reply from Hannells
Hi Adill!
Thank you for your review of your valuation experience with Olivia and the Lettings team.
We're pleased to see that you found Olivia to be professional, knowledgeable and provided clear and concise information. The team pride themselves on delivering a top service and Olivia in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Friendly & very efficient staff
Friendly staff, smooth handovers when key people on leave, effective communication, prompt for viewing appointments. Very efficient management of the buying negotiations and liaison with solicitors and vendors.
The only suggestion we'd make is having more detailed information available at the time of viewing properties.
28 September 2026
Reply from Hannells
Hi Anna!
Thank you for your review of your moving experience so far with the Chellaston sales team.
We're pleased to see that you found them to be friendly, efficient and have communicated well throughout the process. The team pride themselves on delivering a top service and will be delighted to see your comments - we will also take on board your feedback and look at how we can improve.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great experience with Hannells
Great experience with Hannells so far, I am buying my first home with their help and have has a positive experience.
23 September 2026
Reply from Hannells
Hi Amelia!
Thank you for review of your moving experience so far with the Chaddesden sales team.
We're pleased to see that purchasing your first home has been a positive experience and you've found them to be helpful. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your first home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Suzanne!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found Oliver to be friendly and informative. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Sam was very knowledgeable and…
Sam was very knowledgeable and informative. Very professional, friendly person
26 September 2026
Reply from Hannells
Hi Aimee!
Thank you for your review of you valuation experience with Sam and the Mickleover team.
We're pleased to see that you found Sam to be professional, friendly, knowledgeable and informative. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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