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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach, leading to smooth and stress-free processes. Reviewers are particularly impressed with the quick response times and the overall positive user experience. However, some people were dissatisfied with the customer service, citing issues with poor communication, lack of accountability, and unresponsiveness. A few other people also felt that the company did not take responsibility for progressing their processes, leading to frustration and a lack of transparency.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and constant communication,... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more

Rated 5 out of 5 stars

I had registered with another local agency for 5 weeks , no joy. Christian and Lola were amazing within 7 days they had found a tenant and with 10 days we had signed contracts . A young proactive d... See more

Rated 5 out of 5 stars

Just about to exchange but wanted to write a review to say how impressed we are with Luke at Cairds. He is responsive, honest and it is refreshing to deal with such a down to earth, reliable estate ag... See more

Rated 5 out of 5 stars

Thanks to the commitment from Jo Woods at Cairds Ashtead Branch for holding our hands every step of the way during our property search. Thanks to Jo we've just moved into our forever family home. Cair... See more


Company details

  1. Real Estate Agents

Written by the company

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great personal service

Great personal service, very pleasant, happy to answer all questions and guide you through the renting process. Associate with Lola in the Epsom office.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

We were treated in a courteous manner…

We were treated in a courteous manner by a friendly, experienced team of professionals. Even though we didn’t complete any of our potential properties the level of professionalism and attitude didn’t diminish.
We would recommend them as a good Estate Agent.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Taking on our flat at Novellus court

I visited our flat at Novellus court on 11th April. Since seeing it and settling in on 29th Lola has helped us achieve this. She is very enthusiastic and quickly responds to my calls or concerns. She is calm under pressure ! She came to visit John and was very understanding with some problems.
Although the move in day was quite stressful we have managed to make it a home. Thank you!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Christian is the best agent that I ever met

I have send my viewing request and just shortly after Christian Picket has help me to arrange and I can view the property right away and put down my offer. He is so professional and even work on weekends to solve all of our problems. Words cant describe how I appriciate the service provided by Cairds and Christian. Will definitely recommend to my friends !

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Cairds - Always Updated and Super Accommodating

I’m currently buying my first home and I couldn’t be happier with Jenny and the team. As a first-time buyer, the process can feel daunting, but they’ve made everything so much smoother. They keep me fully updated at every stage, are always on hand to answer my questions quickly and clearly, and have been incredibly accommodating with viewings, even at short notice.

Cairds Epsom are genuinely one of the best estate agents around, professional, patient, and supportive. Thank you for all your help so far!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Kate has showed us around several…

Kate has showed us around several properties and we've been really pleased with her professionalism and the useful information she has always gleaned before viewings to give informed details. We also like her soft-sell approach - we've always felt comfortable during our viewings and have wanted to buy from her!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Chris recently came to my house and…

Chris recently came to my house and valued my property; the information and knowledge he had about the Epsom market was impressive as well as advising me on all the hurdles with new legislation. Within 2 weeks he had found a lovely family to move in at the start of June. Communication throughout has been outstanding and I couldn’t recommend Chris enough to any other landlord who is contemplating renting their property out in the Epsom area.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and smooth process

Chris was extremely helpful throughout the process of finding me a rental property. He was always responsive, professional, and took the time to understand exactly what I was looking for. His knowledge of the market and attention to detail make the whole experience smooth and stress free. I really appreciate his support and would highly recommend him to anyone looking for a property.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Chris from Cairds

Chris from Cairds was really helpful with finding me my first rental property. He took me on the viewing and explained everything very clearly we have just moved in and have no complaints thank you Chris !!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service From Start to Finish

We had an excellent experience working with Christian Pickett throughout the process of finding our new home. From start to finish, he was incredibly helpful, professional, and genuinely committed to making sure we found the perfect house. He went above and beyond at every stage always available to answer questions, arrange viewings, and offer honest advice that made the whole experience far less stressful.

Christian’s knowledge, patience, and dedication really stood out, and we always felt supported and looked after. Nothing was ever too much trouble, and his communication was outstanding throughout. Thanks to his hard work and determination, we’ve found a wonderful house that we absolutely love.

We couldn’t recommend Christian highly enough to anyone looking to buy a home. A truly fantastic experience from beginning to end!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Lola had provided me with remarkable service.

Lola was incredibly reassuring when we weren’t selected for the property we had hoped for. She consistently kept us updated and always made sure we were informed as soon as new properties were listed online. Thank you, Lola, for your continued support, professionalism, and encouragement throughout the process.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast , Reliable Communicative Dynamic team in Cairds Lettings

I had registered with another local agency for 5 weeks , no joy. Christian and Lola were amazing within 7 days they had found a tenant and with 10 days we had signed contracts .
A young proactive dynamic team. Would highly recommend for their speed and constant communication throughout process.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Gavin was absolutely fantastic…

Gavin was absolutely fantastic throughout our first home purchase. What turned out to be a very complicated and at times stressful process was made so much easier thanks to his professionalism, patience, and constant support.
From start to finish, Gavin went above and beyond to help move things forward, always keeping us updated and doing his best to resolve issues as they came up. He was responsive, approachable, and genuinely committed to helping us get through every stage of the purchase.
As first-time buyers, having someone so knowledgeable and reliable on our side made a huge difference. We really appreciated all of his hard work, dedication, and persistence throughout the process.
Thank you, Gavin, for all your help in getting us into our first home — we’re incredibly grateful and would highly recommend you to anyone buying or selling a property.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Cairds Epsom is a fantastic company.

I’ve had a positive experience with the Epsom branch estate agents, I have been dealing with Lola so far. While I haven’t secured a property yet, Lola has been consistently professional, approachable, and proactive in helping with my search.

Lola has taken the time to understand exactly what I’m looking for and have been sending through relevant options rather than overwhelming me with unsuitable listings. Communication has been clear and timely, and Lola has always been happy to answer questions or arrange viewings around my schedule.

1 May 2026
Unprompted review

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