Cairds Reviews 

570
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and dedication, making interactions pleasant and productive. The service is frequently described as smooth and efficient, with many people appreciating the effective communication and quick response times throughout the process. Reviewers highlight the team's commitment to keeping them informed and providing valuable advice, ensuring a stress-free experience. However, some people mentioned experiencing a lack of support or issues with service delivery after agreements were made, such as unprovided parking permits or inadequate assistance with property concerns.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting outstanding experiences... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the clear communication,... See more

Response time

Users describe positive interactions with response times, consistently highlighting prompt and efficient... See more

Location

Reviewers highlight positive aspects of location, with many successfully finding their desired homes in areas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more

Rated 5 out of 5 stars

Buying our new home with Gavin from the Ashtead branch was such a positive experience. He was friendly, professional, and always quick to respond, making the whole process smooth and stress-free. We r... See more

Rated 5 out of 5 stars

Well after giving my last 2 properties to other agents I then switched to Cairds Ashtead - Gavin work hard through a tricky market and sold them both for a combined figure north of 3 million. The comm... See more

Rated 5 out of 5 stars

Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Tha... See more


Company details

  1. Real Estate Agents

Written by the company

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

570 reviews

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Asks customers to review

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Replied to 75% of negative reviews

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4.9

All reviews

(570)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Jo and Gavin!

​We cannot thank Jo and Gavin from Cairds Ashtead enough for helping us purchase our dream first home.

From start to finish, they have both been absolutely outstanding.

​As first-time buyers, the process could easily have been overwhelming, but Jo and Gavin guided us through every single step with professionalism, patience, and brilliant communication.

They went above and beyond to keep things moving smoothly and always made sure we felt supported.

​We are so grateful for all their hard work and would highly recommend them both to anyone looking to buy or sell. Thank you so much, Jo and Gavin!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Cairds Feedback

Cairds is an excellent estate agency — professional, knowledgeable, and very efficient when arranging viewings. The team is supportive throughout the process, and most of my interactions were with Lola, who was especially helpful and approachable. I would highly recommend speaking with her. Thank you!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Jenny Made a Stressful House Purchase Feel Smooth and Manageable

Jenny was fantastic throughout my house purchase and a real credit to Cairds Estate Agents.

I was unfortunately quite late for our viewing, but she was incredibly patient and still took the time to show me the property thoroughly, with honesty, clarity, and professionalism.

She also recommended an excellent mortgage broker, who I ended up choosing over the broker I had originally been working with.

Buying a home can be stressful, but Jenny genuinely helped reduce that stress and was instrumental in helping get my offer accepted. Her communication and support throughout were greatly appreciated.

I’d highly recommend both Jenny and Cairds to anyone buying or selling a property.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

George Eden

I had a great experience with George Eden at Cairds. He was professional, reliable, and very supportive throughout the whole process. Communication was excellent, and everything was handled efficiently and with attention to detail. I would highly recommend him to anyone looking for a trustworthy and professional service.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine French is an outstanding…

Lorraine French is an outstanding estate agent. She handles everything like a true professional and is always very responsive, providing fast replies to any questions. Her efficiency and expertise make working with her smooth and stress-free. Highly recommended!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Cairds epsom - house purchase

Luke at Cairds has been excellent throughout a fairly complex chain purchase. Proactive with updates, easy to get hold of, and clearly worked hard to keep things moving when issues arose further up the chain. Really appreciated his communication and persistence during a stressful process.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

All of the staff at Cairds were always very approachable and friendly. Particularly Oscar who has been super helpful and proactive throughout our search. He has been one of the best estate agents we've worked with in terms of listening to what we want and collecting/sharing feedback quickly. I really appreciate the partnership and would recommend Cairds.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great team!

Christian is professional, friendly, helpful, an exemplary estate agent. I've dealt with many in my time and can sincerely say he is one of the nicest I've dealt with. Lola is great also. Overall all my interactions with Cairds have been very positive, this is one of the best estate agents I've dealt with based on my recent experiences with them, great team 🙂👌

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great personal service

Great personal service, very pleasant, happy to answer all questions and guide you through the renting process. Associate was Lola in the Epsom office.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

We were treated in a courteous manner…

We were treated in a courteous manner by a friendly, experienced team of professionals. Even though we didn’t complete any of our potential properties the level of professionalism and attitude didn’t diminish.
We would recommend them as a good Estate Agent.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Taking on our flat at Novellus court

I visited our flat at Novellus court on 11th April. Since seeing it and settling in on 29th Lola has helped us achieve this. She is very enthusiastic and quickly responds to my calls or concerns. She is calm under pressure ! She came to visit John and was very understanding with some problems.
Although the move in day was quite stressful we have managed to make it a home. Thank you!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Cairds - Always Updated and Super Accommodating

I’m currently buying my first home and I couldn’t be happier with Jenny and the team. As a first-time buyer, the process can feel daunting, but they’ve made everything so much smoother. They keep me fully updated at every stage, are always on hand to answer my questions quickly and clearly, and have been incredibly accommodating with viewings, even at short notice.

Cairds Epsom are genuinely one of the best estate agents around, professional, patient, and supportive. Thank you for all your help so far!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Kate has showed us around several…

Kate has showed us around several properties and we've been really pleased with her professionalism and the useful information she has always gleaned before viewings to give informed details. We also like her soft-sell approach - we've always felt comfortable during our viewings and have wanted to buy from her!

9 May 2026
Unprompted review

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