Reliable and quick in dealing with my charitable donations. An excellent way to avoid having to have dozens of accounts for donating to charities. The website can be a little difficult to navigate and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reluctant to use the online giving system. I still would have still preferred the old CAF card system of giving. For an online system it's not too bad. But I am still less enthusiastic abou... See more
Company replied
Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in... See more
Company replied
You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... See more
Company replied
Company details
About Charities Aid Foundation
Written by the company
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contact info
25 Kings Hill Avenue, ME19 4TA, United Kingdom
- 03000 123 000
- www.cafonline.org
4.0
Great
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
12 September 2026
Reply from Charities Aid Foundation
Hi,
Thank you for taking the time to share your feedback. We really appreciate it.
Reply from Charities Aid Foundation
Andrew,
We're happy to hear that our straightforward donation process is appreciated. We aim for simplicity.
Bad practice
I used my CAF account to make an emergency donation for relief work in Nepal. I had no idea it would take so long for CAF to make the transfer and had no choice but to make the payment again directly.
I will be closing my CAF account
4 September 2026
Reply from Charities Aid Foundation
Hi Peter,
We are truly sorry to hear about the delay you experienced with your emergency donation for Nepal relief work. We understand your frustration and disappointment when the transfer took longer than expected, leading you to make the payment directly. If you would like to discuss this further, please do contact us and we can looking into this for you.
A very good value service
Good website, straightforward to use and to keep track of donation. With the addition of tax recovery, this is a very good value service.
16 August 2026
Reply from Charities Aid Foundation
Hi Charles,
We are so pleased to hear that you find our website user-friendly and effective for tracking donations. It's wonderful to know that the tax recovery feature adds significant value for you. Thank you for your positive feedback!
It just works very well
It just works very well! Good admin support when I have a question. I've been using the account for a long time without issue.
6 September 2026
Reply from Charities Aid Foundation
Hi Alan,
Thank you for your wonderful feedback! We are so pleased to hear that our service has been working well for you over such a long time and that our admin support has been helpful.
You know it is a registered charity and not a possible scam.
Verified charities.it is so easy to donate to a non registered charity, annd then wonder where the funds have been used,
Easy to find a registered charity, verify and donate.
Permanent record of all transactions and the tax refund gives extra funds to donate.
You can donate anonymously, but let someone know by email that you have donated to a charity that you said you would support. Very useful for donations following a death.
2 September 2026
Reply from Charities Aid Foundation
Hi Dennis,
We are so glad to hear that our platform has provided such a positive and secure experience for your charitable giving. We truly appreciate your kind words about the ease of verifying charities and tracking donations. It is wonderful to know that our features, including anonymous donations and tax refunds, are so valuable to you.
Reply from Charities Aid Foundation
Hi John,
We're so glad to hear that we made donating online a simple and easy experience for you. We appreciate your kind words!
So easy to make donations
4 September 2026
Reply from Charities Aid Foundation
Hi Sue,
We are so glad to hear that our donation process was easy for you. We truly appreciate your kind feedback.
It provides a comprehensive guide to…
It provides a comprehensive guide to charities and helps to choose from similar names. It also simplifies inclusion of Gift Aid. The only drawback is the fee!
4 September 2026
Reply from Charities Aid Foundation
Hi Michael,
We're glad our charity search and service we offer is helpful for choosing charities and simplifying Gift Aid. We understand your concern about the fee. We continually evaluate our services and value your feedback.
I've no problem and had no issues
3 September 2026
Reply from Charities Aid Foundation
Hi there
We're glad to hear you had a positive experience and encountered no issues. Thank you for your feedback!
Convenient and easy way to organise…
Convenient and easy way to organise charity giving
4 September 2026
Reply from Charities Aid Foundation
Hi Gordon,
We're so glad you find our platform a convenient and easy way to organize your charity giving. We truly appreciate your positive feedback!
Reply from Charities Aid Foundation
Hi Doreen,
We're really glad to hear you found our site secure and easy to navigate. We appreciate your positive feedback!
It's easy to make extra donations to …
It's easy to make extra donations to charities via the website.
26 August 2026
Reply from Charities Aid Foundation
Hi Eleanor
We're happy to hear that you found our website helpful for making donations to charities. We appreciate your positive feedback!
User friendly
Site is easy to use, to access favourite charities and to find new ones
1 September 2026
Reply from Charities Aid Foundation
Hi Laura,
We're so happy to hear you find our site easy to use for discovering and supporting charities!
Makes giving to charity easy and speedy
I have had an account with CAF for a number of years. It has made giving to charities much speedier and more efficient. Charges are reasonable. Website is easy to use and helpful.
24 August 2026
Reply from Charities Aid Foundation
Hi Ellen,
We're so happy to hear that our services have made your charitable giving more efficient and that you find our website helpful. Thank you for your kind words and continued support!
Uncomplicated
3 September 2026
Reply from Charities Aid Foundation
Hi Lindsay,
Thank you for your feedback!
Such an easy and helpful way to donate!
A well-designed website with helpful options (such as when sponsoring a friend) which makes it very quick and easy to make a donation. Also, very helpful staff on the rare occasion when I need to speak to someone. Thank you, and please keep up the good work.
1 September 2026
Reply from Charities Aid Foundation
Hi,
We're so glad to hear that our website's design and options made your donation process quick and easy. We also appreciate your kind words about our helpful staff. Thank you for your support and feedback!
Efficient way of donating to my…
Efficient way of donating to my favourite charities
1 September 2026
Reply from Charities Aid Foundation
Hi Mrs Zakhour,
We're so happy to hear that we make donating to your favorite charities efficient. We truly appreciate your positive feedback!
Tax efficient place to put the money I…
Tax efficient place to put the money I plan to give to charity. Especially if you are a 40% taxpayer
3 September 2026
Reply from Charities Aid Foundation
Hi Peter,
We appreciate you highlighting the financial advantages of our services for charitable giving. We are pleased to know our platform helps you manage your donations effectively.
Totally reliable .Great communication…
Totally reliable .Great communication and very clear outcomes
3 September 2026
Reply from Charities Aid Foundation
Hi Katharine,
We're so glad to hear we provided reliable service with great communication and clear outcomes for you! We truly appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.