Reliable and quick in dealing with my charitable donations. An excellent way to avoid having to have dozens of accounts for donating to charities. The website can be a little difficult to navigate and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reluctant to use the online giving system. I still would have still preferred the old CAF card system of giving. For an online system it's not too bad. But I am still less enthusiastic abou... See more
Company replied
Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in... See more
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You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... See more
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Company details
About Charities Aid Foundation
Written by the company
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Contact info
25 Kings Hill Avenue, ME19 4TA, United Kingdom
- 03000 123 000
- www.cafonline.org
4.0
Great
331 reviews
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Reply from Charities Aid Foundation
Hi Patricia,
We are so pleased to hear that you find our platform to be a professional and secure way to support charities. Your positive feedback is greatly appreciated.
Not happy about online giving.
I was reluctant to use the online giving system. I still would have still preferred the old CAF card system of giving.
For an online system it's not too bad. But I am still less enthusiastic about making donations.
So still not happy.
19 August 2026
Reply from Charities Aid Foundation
Hi David,
We appreciate your feedback regarding our online giving system and understand your preference for the previous CAF card system.
We are always working to improve our services, and will bear your comments in mind.
CAF makes donations easy.
CAF makes it very easy to send donations to the listed charities.
Much appreciated.
1 September 2026
Reply from Charities Aid Foundation
Hi Stephen,
We're truly glad to hear that we make the donation process easy for you. Your positive feedback is much appreciated!
Convenient way to manage our donations…
Convenient way to manage our donations to charity.
31 August 2026
Reply from Charities Aid Foundation
Hi James,
We are so pleased to hear that we make managing your charitable donations convenient. We appreciate your kind words!
Reply from Charities Aid Foundation
Hi Paul,
We're so happy to hear that our service simplifies your giving experience. Thank you for your kind words!
Ease of use
Ease of use; less to worry about re e.g. taxing. trustworthy. Excellent service
2 September 2026
Reply from Charities Aid Foundation
Hi Frank,
We're so happy to hear you find our service trustworthy and easy to use. Thank you for your wonderful feedback!
Making a donation went smoothly enough…
Making a donation went smoothly enough although the website can be a little tricky to negotiate.
27 August 2026
Reply from Charities Aid Foundation
Hi Allan,
We appreciate your donation and feedback. We are working to improve our website's navigation for a smoother experience.
Always a pleasure to speak about…
Always a pleasure to speak about donations on the telephone. Efficient, friendly and helpful service with unfailingly pleasant staff.
2 September 2026
Reply from Charities Aid Foundation
Hi,
We're so happy to hear you had such a pleasant and efficient experience discussing donations with our team. Thank you for your kind words!
everything works well but slowly
everything works well but slowly
access and processing speeds are ten years old
2 September 2026
Reply from Charities Aid Foundation
Hi Peter,
We appreciate your feedback regarding the speed of our website. We are actively working to improve our website's user experience for our valued givers.
Reply from Charities Aid Foundation
Hi Jim,
We're happy to hear that finding your chosen charity and making a payment was easy for you. We appreciate your positive feedback!
Nepal Glacier Tragedy
I wanted to give small amounts to 2 Charities
MSF & Care International
to ais the Nepal Glacier Tragedy...
& this was done .
31 August 2026
Reply from Charities Aid Foundation
Hi Kenneth,
We appreciate you sharing your experience with us. We are glad to hear that you were able to support the charities you intended.
Easy to log into my account and make my…
Easy to log into my account and make my donation. It's a shame that few charities directly accept CAF card donations.
29 August 2026
Reply from Charities Aid Foundation
Hi Jim,
We're pleased to hear logging in was straightforward. Please be aware that as the CAF Card service is no longer in operation, it is no longer accepted.
If you'd like any further information on this, please get in touch. We're here to help.
It is just so easy to use
1 September 2026
Reply from Charities Aid Foundation
Hi,
We're so glad to hear you find our product easy to use! We appreciate your positive feedback.
Swift and easy transfer of charity…
Swift and easy transfer of charity funds to areas of need (alas a tiny drop in a vast 'Ocean of Need')
1 September 2026
Reply from Charities Aid Foundation
Hi John,
We're glad our transfer process was swift. We understand your perspective on the vastness of need and appreciate your continued support in making a difference.
Convenience and ease of use.
20 August 2026
Reply from Charities Aid Foundation
Hi,
We're so glad you found our service convenient and easy to use. We truly appreciate your positive feedback!
Reply from Charities Aid Foundation
Hi,
We're happy to hear that your wait was short and our team member was very helpful. We appreciate your positive feedback!
Clunky but useful
The website is rather clunky, but CAF is a helpful platform for regular givers. We've been using CAF for around 15 years.
2 September 2026
Reply from Charities Aid Foundation
Hi Peter,
We appreciate your long-standing support and feedback. We are actively working to improve our website's user experience for all our valued givers.
Good check of genuine charity
Quick and convenient and also a good check that genuine charity.
1 September 2026
Reply from Charities Aid Foundation
Hi,
We're happy to hear that our service was quick, convenient, and helpful in verifying the charity. We appreciate your positive feedback!
It does what it says on the tin
It does what it says on the tin.
Simplifies giving money to Charity in a tax efficient way.
31 August 2026
Reply from Charities Aid Foundation
Hi Adam,
We're glad to hear our service simplifies charitable giving efficiently. Thank you for your positive feedback!
CAF provide a valuable service for…
CAF provide a valuable service for those who want to give effectively and tax efficiently to provide two different charities. When you give via CAF the question of whether you are tithing before or after tax becomes irrelevant.
2 September 2026
Reply from Charities Aid Foundation
Hi Andrew,
We're so glad to hear our service helps you give effectively and tax efficiently to your chosen charities. We appreciate your positive feedback and are happy to know we can simplify your giving process.
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