I love an ethical bank however it is trickier to set up, keep track of and move money because there is no banking app. I am looking forwards to this coming in.
Company replied
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See what reviewers are saying
We set up a Charity Bank savings account to get interest on some large grants that our small charity received. Although the process for managing the account via email is a little unusual, the Char... See more
Company replied
I have been with this bank for a while. I love the idea that it is ethical and helps charities. The easy access account is a great addition. I can't wait for the App to come out, as writing a paper le... See more
Company replied
Really easy to open my account and everything was explained clearly. My funds were acknowledged quickly, and the team have been friendly and reassuring throughout. It feels good to bank somewhere ethi... See more
Company replied
Company details
Written by the company
Charity Bank is the loans and savings bank for charities, social enterprises and people who want to make the world a better place. It uses its savers’ money to provide much needed loans to UK organisations working to drive positive social change – bringing benefits for people, communities and the environment. Charity Bank is owned by social purpose organisations and aims to use its expertise, commitment and flexible approach to lending, to help charities and social enterprises get the support and funding they need.
Contact info
High Street 182, TN9 1BE, Tonbridge, United Kingdom
- +44 (0)1732 441900
- enquiries@charitybank.org
- charitybank.org
4.4
Excellent
23 reviews
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Ethical but tricky
I love an ethical bank however it is trickier to set up, keep track of and move money because there is no banking app. I am looking forwards to this coming in.
29 July 2026
Unprompted review
Reply from Charity Bank
Thank you for leaving a review and for choosing Charity Bank.
We appreciate your feedback and we're really looking forward to the App launching soon for our Savers.
Best wishes,
Charity Bank
Well I invest in CITRA's so for that…
Well I invest in CITRA's so for that Charity Bank is the best - I believe that the FSCS protection should be raised to at least £250,000 for this type of charitable investment tollway people to invest more safely
30 May 2026
Unprompted review
Reply from Charity Bank
Thank you for leaving a review and for choosing Charity Bank.
Best wishes,
Charity Bank
Great customer service
Love I can get through to someone to speak to about my account promptly. Always friendly and supportive service. Really excited about the Mobile App launch so can have visibility of my savings! Keep up the good work.
12 May 2026
Unprompted review
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Best wishes,
Charity Bank
Ethical and good service
I have been with this bank for a while. I love the idea that it is ethical and helps charities. The easy access account is a great addition. I can't wait for the App to come out, as writing a paper letter for transfers is a bit tedious. But email responses are prompt and helpful.
6 May 2026
Unprompted review
Reply from Charity Bank
Thank you for leaving a review, we really appreciate it. We're proud to be investing in technology to make our savers experience even better. Best wishes, Charity Bank
Early days but so far so good
23 April 2026
Unprompted review
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Best wishes,
Charity Bank
Pleased to be able to Open an Account…
Pleased to be able to Open an Account that also Benefits Good Causes etc.
10 December 2025
Unprompted review
Reply from Charity Bank
Thank you for leaving a review and for your kind words about our impact.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Wanted to save with a bank with…
Wanted to save with a bank with positive social purpose. Setting up an account was straightforward and staff were friendly and helpful. Very happy with my decision.
8 April 2026
Unprompted review
Reply from Charity Bank
Thank you for leaving a review and for your kind words.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Ethical v Greed
Great to think that your savings are having a positive social impact rather than adding to the coffers of oligarchs and unethical corporations
21 October 2025
Reply from Charity Bank
Thank you for leaving a review and for your kind words about our social impact.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
The efficiency of the staff
The efficiency of the staff who dealt with our organisation.
25 April 2025
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Telephone support excellent
Telephone support excellent. Helpful, polite staff.
Online access to the Charity Bank account would be useful as the parish council has to provide monthly bank reconciliations and it is difficult to quickly obtain a bank balance.
12 July 2025
Reply from Charity Bank
Thank you for leaving a review. It’s great to hear that you’ve had a positive experience.
Charity Bank is committed to improving our services, and your comments help us shape future developments.
We recognise the importance of digital access and are actively implementing a mobile banking app which will be launched in 2026.
Thank you for choosing to save with us and for helping your money do good. We look forward to sharing updates on our technology transformation soon.
Best wishes,
Charity Bank
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Very happy with our deposit in the Charity Bank
Easy to set up the account and communicate with the Charity Bank.
20 August 2025
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Would recommend!
Everything went smoothly in opening our account and customer service was always quick and helpful.
1 August 2025
Reply from Charity Bank
Thank you for leaving a review.
It's great to hear that you would recommend Charity Bank. We're glad that you've had a positive experience, we'll be sure to share your lovely feedback with our team.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
A great way to save and help others
I have had several interactions with the Charity Bank and I have found them to be both friendly and professional. Unlike the high street banks there is an extra feel good bonus when you are depositing with the Charity in knowing you are helping others.
31 July 2025
Reply from Charity Bank
Thank you for leaving a review.
It's great to hear that you've had a positive experience, we'll be sure to share your lovely feedback with our team.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Get On Line
I hadnt realised when I opened the account that it ONLY by post/email not on line.
This needs to change soonest
19 August 2025
Reply from Charity Bank
Hi Richard,
Thank you for taking the time to share your feedback. Charity Bank is committed to improving our services, and your comments help us shape future developments.
While we currently operate via post and email and inform of this in our Summary Box information and FAQs, we recognise the importance of digital access and are actively implementing a mobile banking app which will be launched in 2026.
If you have any further suggestions or would like to discuss your experience in more detail, please don’t hesitate to reach out to our Savings team.
Thank you for choosing to save with us and for helping your money do good. We look forward to sharing updates on our technology transformation soon.
Best wishes,
Charity Bank
“Easy, Friendly, and Trustworthy Banking
Really easy to open my account and everything was explained clearly. My funds were acknowledged quickly, and the team have been friendly and reassuring throughout. It feels good to bank somewhere ethical and trustworthy
28 July 2025
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Easy and straightforward process
Easy and straightforward process. Friendly and helpful staff.
Date is not exact as I can’t remember the date.
1 June 2025
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
So far so good
So far so good. Prompt replies and when I needed to take money out it was done swiftly without issues. Chosen for their ethics and not investing in weapons and other unethical stuff
21 July 2025
Unprompted review
Reply from Charity Bank
Thank you for leaving a review.
It’s great to hear that you’ve had a positive experience.
Thank you for supporting a bank for good.
Best wishes,
Charity Bank
Poor Service from Charity Savings Administrator
We are a charity and was recommended to Charity bank. We opened a 40-day notice saving account intending to deposit about £45k with them. However, due one of or trustees having to be be away unexpectedly, we couldn't deposit the full amount. They sent a email with just 2 days notice to deposit the remaining amount to a minimum £1000 by the time I picked up the email they had closed the account.
Update: The Head of Savings called and had a productive discussion with us and have re-opened the account. Thank you Jus for your assistance and understanding.
3 June 2025
Unprompted review
Reply from Charity Bank
Hi Stanley,
We’re sorry to hear that you didn’t have a positive experience.
Thank you for taking our call this morning. It was a pleasure to speak with you and be able to resolve this issue by reinstating your account.
We look forward to a long relationship with you and your Charity.
Thank you for savings for good with us.
Best wishes,
Charity Bank
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