very knowledgeable and thorough. I had sudden hearing loss and to be thorough i visited and had 5 hearing tests. Boots was most thorough and only one what an insulated noise chamber to better remove... See more
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Review summary
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Reviews shaping this summary
Amazing service by Shebin Joseph. Have seen him a couple of times, makes you feel at ease and comfortable in dealing with my hearing loss and how to ensure that my hearing aids are working correctly... See more
I had a problem with the hearing aid charger so my aids were not working and I had great difficulty dealing with folk. This was at the weekend. I emailed my audiologist at Windsor. She found... See more
The appointment was, as ever, great. Sian is efficient, effective and knowledgeable. Not only does she give you confidence in the service with these traits, she also is personable and good humoured w... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
21 Trinity Square, LL30 2RH, Llandudno, United Kingdom
- 0345 270 1600
- info@bootshearingcare.co.uk
- www.bootshearingcare.com
4.6
Excellent
16K reviews
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Excellent work
22 May 2026
good info
good info, could try what I was getting and different types too. Zero % pay plans. return payment if not satisfactory. What more could one ask?
20 May 2026
Shebin has been so helpful with…
Shebin has been so helpful with arranging to get my dad’s hearing aid repaired. I returned to him for my own hearing aids because of the brilliant customer care. Thank you
21 May 2026
Unprompted review
Fantastic service
Nafisha and Alex were extremely professional, knowledgeable and friendly and I would highly recommend Boots in Newcastle under Lyme if you are thinking of getting hearing aids.
23 May 2026
Unprompted review
Great Customer Service in Bedford town…
Great Customer Service in Bedford town store friendly definitely knew what he was talking about. Listen to my issues and gave advice and feedback to fix them.
21 May 2026
Rebecca the audiologist is superb
Rebecca the audiologist is superb, double checked my hearing loss, advised me professionally on my options and has reassured me with multiple follow up appointments. I am very satisfied with her professional service and guidance
21 May 2026
May use AI-assist with repliesRead more
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The worst and most lawless pharmacy…
The worst and most lawless pharmacy I've ever seen. After an hour of requesting emergency medicine, they said the system was down and they just ignored the customers. I am so sad.
23 May 2026
Unprompted review
Reply from Boots Hearingcare
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
My hearing aid is not successful…
My hearing aid is not successful because it falls out on one side and on the other it is painful. My technician is brilliant helpful and everything positive but the hearing aid is not good for me. I am hoping that we will be able to find a solution.
21 May 2026
Reply from Boots Hearingcare
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Easy experience
I was always seen on time by friendly, helpful staff and they advised me of my options for improving my hearing. The only issue I had was one of my original hearing aids appeared to have a problem. This was quickly rectified with a new pair of aids that appear to be working fine.
20 May 2026
I’ve been coming to Edinburgh branch…
I’ve been coming to Edinburgh branch for a while now. My first hearing aid is from boots.
In my previous annual reviews, the audiologist check my hearing and my hearing aid as well.
For my last check, the guy who did my test was very pushy about the sale. Did not even test my hearing aid. My hearing aid was only 2 years old. So disappointed.
22 May 2026
Unprompted review
Reply from Boots Hearingcare
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very detailed assessment and great…
Very detailed assessment and great explanation of all the findings. Audiologist took his time to make sure I understood everything.
Only negative was the poor audiologist having to work the computer system which seemed very slow.
21 May 2026
The audiologist was very friendly and…
The audiologist was very friendly and explained the process very well taking her time to do so as well as asking if I had any questions.
19 May 2026
Shebin ( the audiologist) was very…
Shebin ( the audiologist) was very helpful and provided an excellent service.
22 May 2026
Unprompted review
Louise at castle point was so patient
Louise at castle point was so patient, kind and helpful. Nothing was too much trouble for her, and I certainly didn’t feel rushed in any way.
14 May 2026
appointment was for collecting new…
appointment was for collecting new hearing aids which went very well, came away confident in being able to use them successfully
20 May 2026
Unlocked hearing
The hearing consultant was extremely helpful in getting me the right aids for my condition.I look forward to my next visit.
20 May 2026
Excellent service
Excellent hearing test and hearing-aid prescription based on the test results. Very efficient service and a great experience.
19 May 2026
Everything was explained in detail
Everything was explained in detail. The hearing test was thorough. I was assured that if I didn’t find the new aids suitable I could return them, The audiologist was understanding of my needs and friendly. Looking forward to getting the new CROS aid.
20 May 2026
Technically competent - great communication
Roshni is technically very competent and knowledgeable with first rate communication skills - professional but warm and friendly. It always feels like I get good advice.
22 May 2026
Unprompted review
Bristol Boots hearing care
Bristol Boots hearing care. Millie McNeill was excellent. She made the test easy and explained everything clearly. Brilliant service
21 May 2026
Unprompted review
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