Blue Tit Reviews 

268
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, talent, and friendly approach, often highlighting their ability to listen carefully and deliver desired results. Many people consistently report excellent outcomes, with their hair looking exactly as they envisioned and feeling great. The overall experience is often described as wonderful, comfortable, and enjoyable, enhanced by attentive service and a welcoming salon atmosphere. However, some customers reported dissatisfaction with the final hair color, describing it as not matching their expectations or appearing unnatural.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their kindness, understanding, and... See more

Service

Customers consistently note positive experiences with service, often praising the talent and professionalism... See more

Product

Users describe ambiguous interactions with product, with some customers expressing happiness with their hair... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

User experience

Clients share positive opinions on user experience, with many expressing gratitude and happiness with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 4 out of 5 stars

a great experience and i came home looking my best. Fred was extremely helpful with tips on how to manage my hair.

Rated 5 out of 5 stars

My first visit to Blue Tit was a wonderful experience. Jenah was welcoming, professional, and highly skilled. My balayage turned out exactly as I wanted. The atmosphere was lovely, and the salon itse... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(268)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great men's cut by Gemma at the…

A great men's cut by Gemma at the Peckham Salon. A really modern thoughtful haircut, and had great chats too. I have wavy hair and don't suit a severe cut so was really happy with the results. I'm a repeat customer now, already booked in for the next one!

11 April 2025
Unprompted review
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Reply from Blue Tit

Hi Sam, Thank you for the 5-star review! We couldn't be happier to hear that you love the results of your cut and service with Gemma! We really appreciate the feedback and look forward to seeing you at your next visit! BT

Rated 5 out of 5 stars

Blue tit Portobello hairdresser Adele

Blue tit Portobello hairdresser Adele. She is amazing, warm and professional. Finally I found the best one. Vey excited

23 April 2025
Unprompted review
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Reply from Blue Tit

Hi Ingrida! Thank you for the lovely feedback of Adele - We are glad to hear you are pleased with your experience and look forward to welcoming you back soon! BT

Rated 5 out of 5 stars

Mbali your the best 😁

Received the best professional service from Mbali. My 10 year old daughter loved the experience and her opinion the service was fantastic and 10/10

26 March 2025
Unprompted review
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Reply from Blue Tit

Hi Latifa! Thank you for this lovely 5-star review. We really appreciate it and are so happy to hear you had such a great experience. We look forward to seeing you again! BT

Rated 5 out of 5 stars

Francesco at the Creek Road branch…

Francesco at the Creek Road branch (Deptford/Greenwich) was absolutely wonderful. I never know what I want or need so he was very patient and guided me through various choices and suggestions. Ended up with a fabulous haircut that has the practicality that I need while also making me feel great. Thank you so much. I will definitely be back soon!

20 March 2025
Unprompted review
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Reply from Blue Tit

Hi Paula! Thank you so much for this wonderful review of Francesco - We are pleased to hear you love the results of your cut and felt guided throughout the service! We hope to see you again soon :) BT

Rated 5 out of 5 stars

A wonderful experience

I had a wonderful experience at Blue Tit Greenwich with Francesco - I was a bit nervous going in as I wanted a different style. He was very patient and thorough and did such a beautiful job- he took time to listen and even showed me the best way to style it. The salon has a lovely atmosphere and I would very much recommend it.

26 February 2025
Unprompted review
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Reply from Blue Tit

Thank you Maeve for this lovely review! We are pleased to hear it! We look forward to seeing you again soon. BT

Rated 1 out of 5 stars

❌ Avoid this salon at all costs

❌ Avoid this salon at all costs! ❌

I had an absolutely terrible experience at Blue Tit Dalston with a top stylist named ..... I went in expecting a professional haircut, but what I got was a complete disaster. My hair was hacked into, leaving me no choice but to seek an experienced stylist the same day to fix the mess—at a premium price!

To make matters worse, when I contacted the salon about the issue, they only offered a 30% refund, despite the fact that their stylist’s mistake left me out of pocket for a full correction. I had recently undergone a knee operation and was unable to reach out immediately due to complications, but they showed no flexibility or understanding.

A professional salon should take responsibility for poor work and treat customers fairly. Unfortunately, that was not my experience here. I wouldn’t trust this place with my hair again.

💬 If you value your hair, I strongly recommend looking elsewhere!

21 December 2024
Unprompted review
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Reply from Blue Tit

Thank you for sharing this feedback Annie. We are truly sorry about the distress and inconvenience you experienced following your visit to Dalston several years ago. Providing a high standard of technical work and supportive customer service is our priority, and it is clear we fell short in your case. We have since refined our training and internal processes to ensure all our clients feel heard and well-looked after, regardless of their circumstances. Should you ever consider returning, please do get in touch with us directly. We are confident we have only improved in the years since and would love the opportunity to provide the experience you expected. Kindest, BT

Rated 5 out of 5 stars

Fantastic Salon

This hairdressers is fabulous, my colour and cut have never been better. The staff are super friendly and the place is really relaxed. Mbali in the Woolwich salon does my hair and she’s super skilled. Love that they give you refreshments, the whole experience feels like a treat. The pricing matches the standard of the stylists and is worth every penny.

19 December 2024
Unprompted review
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Reply from Blue Tit

Thank you for sharing Sarah! We are so pleased to hear you love the results of your cut and colour. We appreciate the lovely feedback and look forward to seeing you again! BT

Rated 5 out of 5 stars

I had a fantastic experience at Blue…

I had a fantastic experience at Blue Tit East village, all the staff were friendly and welcoming!! I’m so happy with my balayage done by Louisa, who made sure all the way through that I was happy with how it was turning out! I’d definitely go back again and recommend Louisa!!

28 January 2025
Unprompted review
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Reply from Blue Tit

Hi Sophie! Thank you so much for the lovely review of Louisa! We are so pleased to hear you had a great experience and we look forward to seeing you again soon! BT

Rated 1 out of 5 stars

Awful balayage, hair destroyed with excessive bleach, very expensive mistake

I never write reviews but felt compelled to as I’m on a long journey to getting my hair back to health after my visit to Blue Tit Woolwich. I went in with 100% virgin natural hair after growing out previous highlights, so was a blank canvas (a few years to get to this so was a big deal and was so excited for this appointment). Was dying to feel shiny and new with a luscious new do :(

I had balayage but the outcome was dry damaged ruined hair that I’ve been getting cut shorter and shorter elsewhere in a bid to get rid of all the damage (literally from a couple inches down needs to be cut out as so frazzled from excessive bleach used and I think left on for far too long, crazy as I was the only one in the salon so not like they were busy).

From hair below my shoulders, I now have a very short bob which I can hardly tie back, but had to have so much cut off to tackle how bad it was left. I spent hundreds and am gutted it turned out how it did. In hindsight I also wonder why my hair was being brushed while it had bleach in it at the basin?!

I have spent a small fortune in trips to a hairdresser since so all in all a very expensive mistake and long journey to grow my hair back :(

My new hairdresser doesn’t understand what kind of balayage was done as it was applied so poorly.

25 September 2024
Unprompted review
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Reply from Blue Tit

Hi there, thank you for sharing feedback regarding your recent experience at our Woolwich salon. We are so sorry to hear that this was not a positive one. We'd love to discuss this further, with the hope to provide a resolution. If you could contact us at customerservice@bluetitlondon.com, a member of our team will be in touch ASAP. Kind regards, BT

Rated 5 out of 5 stars

Stunning full head balayage

Had a really beautiful full head balayage, at Bluetit Academy, in Clapton yesterday, by Katie. Katie, thank you so much, you did an amazing job and the brillant Rease, who cut my hair a couple of weeks ago! ❤️

29 January 2025
Unprompted review
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Reply from Blue Tit

Hi Harriet! Thank you for the lovely review! We’re so glad you loved your balayage with Katie and your cut with Reece. We appreciate your kind words and hope to see you again soon! BT

Rated 5 out of 5 stars

Leanne is so professional &…

Leanne is so professional & knowledgeable! I only trust Leanne with my hair. I look forward to my appointment always and make sure you book in advance because she’s booked up (because she’s the best)

13 January 2025
Unprompted review
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Reply from Blue Tit

Hi Delaney, Thank you so much for the kind review! We are happy to hear you had a great experience with Leanne. We look forward to seeing you again soon! BT

Rated 5 out of 5 stars

Blue Tit is my go to salon because my…

Blue Tit is my go to salon because my stylist of 10 years works there, I wouldn’t get my hair cut by anyone else. Reece is simply the best! I have to mention the assistant Cal who has washed my hair a few times, his head massages are sensational.

30 October 2024
Unprompted review
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Reply from Blue Tit

Thank you so much for your kind review Priya! We’re so pleased to hear that you had a great service, and that you continue to enjoy your experience at BT. Looking forward to welcoming you back for your next appointment! BT

Rated 5 out of 5 stars

George at Brixton ⭐️⭐️⭐️⭐️⭐️

I’ve been lucky enough to go to so many great London salons; John Frieda, Trevor Sorbie, Daniel Hersheson etc and more local Brixton ones like Myla and Davies and Aitch but no one compares to the incredible George at Brixton Blue Tit. He gave so much consideration to what would suit my face and hair type. A real master and I felt so looked after. Great hair cut, felt transformed but in a way that enhanced my personal style rather than a harsh change. Thank you George 💗

30 August 2024
Unprompted review
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Reply from Blue Tit

Thank you for your review! We’re pleased to hear that George provided such a thoughtful and transformative experience. It’s wonderful to know that you felt well taken care of and that your haircut enhanced your personal style. We look forward to seeing you again soon! BT

Rated 1 out of 5 stars

I am a little disappointed as I was…

I am a little disappointed as I was booked in with a junior stylist Tom (Dalston) and he cancelled my appointment an hour before I was due for a cut and colour. It was a Friday and I had taken the afternoon off, I had also taken time out to go for the necessary allergy test two days prior. I then tried to reschedule with him and he aired my message. Not the most professional for someone who is starting their hair stylist career.

26 July 2024
Unprompted review
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Reply from Blue Tit

Hi Kim, we are very sorry to hear that your appointment was cancelled and would love to discuss this further, with the hope to find a resolution. Please contact us on customerservice@bluetitlondon.com. Kindest, BT

Rated 5 out of 5 stars

Sinem at Blue Tit is a brilliant…

Sinem at Blue Tit is a brilliant stylist! I have been having my hair done by her for the best part of a decade and always leave the salon feeling amazing and so happy with my highlights!

11 September 2023
Unprompted review
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Reply from Blue Tit

We are so pleased that you’ve been visiting Sinem for a decade now and that her highlights always leave you feeling amazing. Thank you for your wonderful loyalty to Blue Tit—we look forward to seeing you for many more years to come, BT

Rated 5 out of 5 stars

Maisie at Blue Tit is absolutely…

Maisie at Blue Tit is absolutely fantastic! I left with the best haircut of my life! She`s really friendly and approachable and gives the best head massage I've ever had! Kudos to you Maisie

23 May 2024
Unprompted review
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Reply from Blue Tit

Thank you so much for your lovely review, Maisie - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon! BT

Rated 5 out of 5 stars

Absolutely fantastic restyling by…

Absolutely fantastic restyling by Roland at the Dalston salon! I finally worked up the courage to go from long hair to a pixie and Roland was supportive from the get go! He followed my references really closely and I walked out with the pixie I’d been dreaming of. Thank you!

8 April 2024
Unprompted review
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Reply from Blue Tit

Thank you for the lovely review - we really appreciate it and are so pleased to hear it! We hope to see you again soon :) BT

Rated 5 out of 5 stars

Visited Dalston branch and had a…

Visited Dalston branch and had a beautiful hair cut and and nice scalp massage by Morgan Smith. She was very thorough and detail oriented. Definitely will be back for a colour too. 5 star experience.

26 March 2024
Unprompted review
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Reply from Blue Tit

We are so pleased you had such a great experience at our Dalston salon! Morgan is known for being incredibly thorough, and we’re really happy you enjoyed that scalp massage. It’s brilliant to hear you’ll be back for colour—we look forward to seeing you again soon, BT

Rated 5 out of 5 stars

Michael at Brixton is phenomenal...

I recently went to Blue Tit Brixton, and had the Hair Therapy Treatment with Michael... I've never had a treatment on my hair, and I'm so happy I did. Michael is full of knowledge and explained every part of the process to me. It was super relaxing, and a real treat. Michael always goes above and beyond in terms of customer experience, and he is super friendly.
I have super fragile hair for several reasons, and Michael took the time to look after me, and even ensured his assistant was gentle with my hair. The treatment itself completely transformed the health of my hair, it honestly has never looked so good, I will deffo be getting it regularly. It really helps that Michael is fantastic with all hair types, but especially textured/curly hair - he styles my hair wonderfully, and I am always ecstatic when I leave his chair.

20 January 2024
Unprompted review
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Reply from Blue Tit

Thank you so much, Bethaney! We are thrilled that your first treatment was such a transformative experience. Michael is indeed a font of knowledge when it comes to hair health and textured hair, and we’re really happy he and his assistant took such gentle care of you. We look forward to your regular therapy sessions at Brixton, BT

Rated 5 out of 5 stars

Highly recommended

I had my hair cut done by Nancy. Amazing service and she did a fantastic job! I am thrilled with the style and also the advice she gave me on how to look after my hair to keep it healthy.

3 February 2024
Unprompted review
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Reply from Blue Tit

We are so pleased you're thrilled with your new style! Nancy is brilliant at cutting but also ensuring you have the best advice to keep your hair healthy at home. We’re so pleased you had such a fantastic experience and look forward to seeing you for your next visit, BT

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