Aery Living Reviews 484

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the products for their amazing and natural scents, often highlighting the quality and effectiveness of items like hand washes, candles, and diffusers. Many appreciate the beautiful packaging, quick delivery, and the overall positive experience from ordering to receiving their items. People also enjoy the variety of products and the generous free gifts received with purchases. However, some people were dissatisfied with the product quality, specifically noting issues with candles having a weak or non-existent scent when lit, or problems with the wicks burning unevenly. There were also concerns about delivery services, with some experiencing delays or packages being left without a signature. A few customers also mentioned that the pricing for refills was higher than expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the amazing scents,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the beautiful appearance, natural... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with quick... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise the super-quick delivery,... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the products are a waste of money.... See more

Based on these reviews

Rated 4 out of 5 stars

Bought 2 hand washes which are lovely The delivery was delayed on the first day and then redelivered. However . Despite saying it required a signature was left on the door stop without a signature.... See more

Company replied

Rated 4 out of 5 stars

Much happier with the new batch of candles. The quality and smell is amazing.( Only one of the candles the scent was weak, hence 4 stars.) and the wick burns better than previous batch My clients lo... See more

Company replied

Rated 4 out of 5 stars

I got Citrus Tonic Reed Diffuser and it doesn’t smell of anything. I’m really annoyed as it wasn’t cheap and now I can only smell it if I stick my nose right in the bottle. Waste of money.... See more

Company replied

Rated 4 out of 5 stars

The website, the speed and process from order to delivery, packaging and generous mystery bag are excellent. Excellent price point with the discount offer. The products (scented candles) came under ex... See more


Company details

  1. Wellness Program
  2. Candle Store
  3. General Store
  4. Home Goods Store
  5. Spa and Health Club
  6. Yoga Studio

Written by the company

Feel good home fragrance. Designed to enhance your wellbeing. Made in England. Vegan and cruelty-free candles and diffusers.


Contact info

3.8

Great

TrustScore 4 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

So disappointed

So disappointed. Bought 2 candles from here after seeing and smelling them in a local shop. Out of the box they smell amazing but when lit there is no fragrance from them at all. Waste of money. Will not be purchasing again.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Love love love

I am completely and utterly obsessed with Aery! Every single candle and product I have bought has been of the highest quality, stylish in my home and just plain gorgeous.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Yummy Tomato Leaf

I think AERY candles are fantastic. A friend put me onto the benefits of tomato leaf candles as a way of taking cooking smells out of the house, and after searching around, AERY were the ones I found. I’m so glad I did, because they’re absolutely beautiful.
They smell incredible and work really well, and now every member of the family has one. I also bought one as a gift for my friend, and she was delighted, especially as she’d struggled to find a replacement candle herself.
The only thing I would say is: is there any chance you could do a larger size? A bigger version would be superb.
They’re now one of my absolute favourite candles, just fabulous and delivery is super quick x

16 March 2026
Unprompted review
Rated 4 out of 5 stars

Great all round but scent is very subtle

The website, the speed and process from order to delivery, packaging and generous mystery bag are excellent. Excellent price point with the discount offer. The products (scented candles) came under expectations. The scent is too subtle. Hence I gave 4 stars instead of 5.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful scented candles , would 100% recommend.

We bought 3 large “Happy space” candles and a room spray, having previously bought a small candle and loving the smell. They look beautiful and the smell is so good , making the whole room smell gorgeous. They smell really natural, no artificial smell which I really dislike. As we had spent a certain amount we got a free gift which I was incredibly impressed by as it contained lots of different products and has allowed us to try different smells and other items from the range. We will definitely be returning to buy more in the future. They are also cruelty free and fully natural ingredients. Win win!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Goody Bag was so much more than that

Such beautiful products - I am converted.
I spent enough to get a free goody bag and was overwhelmed by the generosity. This was more than samples this was full size candles ... I will definitely be buying from Aery again.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I have bought the room spray from a…

I have bought the room spray from a boutique shop and it was a faulty. The head of the spray was going down too much that it leaked on my fingers all the time so I contacted the customer service and they sorted me out straight away. They posted me a new room spray. I really appreciate it that the customer service took this case seriously and I was taken care of. thank you.

3 February 2026
Unprompted review
Rated 2 out of 5 stars

Where is the scent?

I purchased a selection of the mini candles (Happy Space, Herbal Tea, Before Sleep and Botanical Gift Set). I had high hopes for naturally scented candles but I'm yet to actually pick up any of the scents they purport to be. In fact, hard to believe they have any scent at all. I'll enjoy the flickering flame but disappointed and wouldn't waste my money again. Good marketing, disappointing product

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Good fragrances

Good fragrances, carefully packed and promptly delivered. I had to wait for what I wanted to be back in stock but it was worth it. I’ll be back for more.

12 February 2026
Unprompted review
Rated 3 out of 5 stars

Sadly disappointed with my last order

Sadly disappointed with my last order - I have started to purchase Aery direct online as I’ve always been very happy with their products purchased from their retailers. I recently placed an order and took advantage of the “mystery bags” on offer - purchasing 2 and whilst I understood they were a “lucky dip” of products, as detailed, I expected more variety of products as I was ordering two, but both bags were identical and underwhelming. I emailed to raise the issue and was told they were non refundable - not really the satisfactory response I was expecting.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Love the roller balls

Love the roller balls, depending on what mood I am in I choose a different one. Have just ordered lots to give as the perfect yoga retreat gift in Marrakech!

8 February 2026
Unprompted review
Rated 3 out of 5 stars

Outstanding bath salts, candles- waste of money

I love your bath salts. I decided to buy more products and such a dissapointment.. candles are barely burn..I love all the scents but it’s a waste of money if you love candles. I’ve already given one of them as a gift and truly regret that. Other than that, fast delivery + amazing scents are the only positive thing at the moment. If you could improve your candles/wick I would try to buy again.

3 February 2026
Unprompted review
Aery Living logo

Reply from Aery Living

Hi Patrycja, thanks for shopping with us and taking the time to leave us a review. We're sorry to hear you've been unimpressed with your recent order. Please could you pop us an email to care@aeryliving.com and one of the team will get back to you on these issues. Than you 😊

Rated 4 out of 5 stars

Much happier with the new batch of…

Much happier with the new batch of candles. The quality and smell is amazing.( Only one of the candles the scent was weak, hence 4 stars.) and the wick burns better than previous batch
My clients love the smell of these candles so I have recommended the company.
Many of them have purchased the candles .

31 January 2026
Unprompted review
Aery Living logo

Reply from Aery Living

Hi Manjit, thanks for shopping with us and taking the time to leave us a review 😁

Rated 5 out of 5 stars

Lovely scent

Lovely scent, great packaging and delivery quick - glad to have sale prices

22 January 2026
Unprompted review
Aery Living logo

Reply from Aery Living

Thank you for taking the time to leave a review. It’s great to hear you’re happy with the product and service.

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