Blue Tit Reviews 

268
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional skills, professionalism, and friendly approach, noting how well stylists listen to preferences and provide helpful advice, creating a welcoming atmosphere. Many appreciate the excellent service, including complimentary drinks and snacks, making visits comfortable and enjoyable, and are consistently thrilled with the quality of results, achieving desired styles and colors. However, some customers also noted dissatisfaction with the final hair color, describing results as not matching expectations, having unwanted tones, or appearing poorly blended, with a few mentioning issues with hair condition or unpleasant product smells.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their kindness, understanding, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with their hair results... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the finished... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting talented stylists... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 4 out of 5 stars

I went to blue tit hair salon for the first time. I was greeted and asked what would I like to drink 🍷 I looked at the list and had gin and tonic followed with popcorn and a glass of water. Which I... See more

Company replied

Rated 5 out of 5 stars

I really reccomend the Blue Tit Academic. I 'm very happy with my hair. The student Alex, have a magic hands. He is absolutley amazing and ready to be a great professional. Congratulations to her tea... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(268)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great curly cut with Melenia at Hammersmith

Melenia is great with curls. She listened and responded to my preferences, understood my hair and gave me a great cut. The salon has a welcoming friendly atmosphere. Will definitely go back. Thanks Melenia :)

2 March 2026
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for recommending Melania! We're so happy she could give you exactly the look you were after. Glad you felt at home with us—see you again soon, BT

Rated 5 out of 5 stars

beautiful haircut

beautiful haircut, Roberto had a really lovely manner. a great experience all round. thank you

2 March 2026
Unprompted review
Blue Tit logo

Reply from Blue Tit

We're so pleased to hear it, and hope to see you again soon Alice. BT

Rated 5 out of 5 stars

Blue Tit Brockley with Jenah

My first visit to Blue Tit was a wonderful experience. Jenah was welcoming, professional, and highly skilled. My balayage turned out exactly as I wanted. The atmosphere was lovely, and the salon itself is beautiful. I’ll definitely be returning.
Thank you! ♡♡♡

5 February 2026
Unprompted review
Blue Tit logo

Reply from Blue Tit

What a wonderful first visit! We're so glad you loved the balayage and the Blue Tit experience. Jenah will be over the moon to read this. Thank you for the 5 stars and we look forward to your return, BT

Rated 1 out of 5 stars

Absolute nightmare

Worst salon experience of my life, no exaggeration. TLDR: I spent £81 to get my hair ruined by a trainee at Blue Tit Peckham and the salon has refused to do anything to rectify it because they say she is a trainee and nothing to do with them. Now I have to spend hundreds to get another salon to fix it.

I hardly ever write reviews but I’m so upset and shocked by the way I’ve been treated. I booked with a vardering trainee stylist and she confirmed that half-head balayage was the right service for the look I wanted. I emphasised I wanted something very subtle and natural on my brown hair and sent her a reference photo from her own Instagram account of a previous client, which she said was achievable. The process was unexpectedly painful and damaging to my hair, as the trainee pulled hard and backcombed strands. I also had fumes from the dye stinging my eyes, which I’ve never had before in a salon or with box dye at home in the past.

The results are absolutely awful. I was shocked as she dried it and didn’t know what to say. I have horrible yellow and orange toned stripy highlights which look terrible with my colouring. It looks nothing like the reference picture I provided. There is no blending whatsoever and it bears no resemblance to balayage. The demarcation between my roots looks dreadful and so harsh, like a bad home dye job. There are randomly loads more highlights on the right side of my head. (I wanted to add pictures to this review but don't think it's possible on Trustpilot. However, I have added photos to my Google Maps review of Blue Tit Peckham).

I had thought being a hair model for a trainee meant they were under supervision from more experienced colleagues and this kind of thing couldn’t happen, but she was under no supervision whatsoever. I went to the café next door and thought I was going to cry. I returned to the salon and the only person around was the trainee. She offered to put lowlights in the following week but I can no longer trust her with my hair. I didn’t even realise how bad the colour was until I got home (as she hadn’t shown me the back with a mirror), and particularly when I woke up the next day and saw it in daylight.

So I phoned the salon and very politely asked my hair to be rectified by someone more experienced. They said they cannot do this because she is a trainee with Blue Tit Academy and essentially nothing to do with them (!) She just works there. This is completely unfathomable to me. The whole reason I entrusted my hair with this trainee in the first place was because of Blue Tit’s reputation for a high calibre of service. I could never have imagined that vardering trainees just work independently in Blue Tit salons, and that Blue Tit Peckham would take no responsibility whatsoever for a stylist working in their own salon. I may as well have just paid a random stranger on the internet £81 to ruin my hair. They said they would escalate my complaint to the academy. They could not give me any assurances that my hair will be fixed by an experienced stylist; they said it might be another vardering trainee (quite frankly, I do not want to risk losing all my hair). I have also separately emailed Blue Tit HQ's general customer service to complain.

Four days after my appointment with the trainee, I haven’t heard anything from Blue Tit, nor have I been given a number I can call. I feel like I’ve paid a lot of money to be a guinea pig for someone who is clearly not ready to be working unsupervised with clients. I haven’t felt able to leave my home without wearing a hat. As someone who doesn’t have a lot of hair following chemo and radiotherapy, it’s also deeply upsetting how much this has damaged my hair – it now has loads of split ends, it looks and feels like straw, and is much thinner overall. I feel I've been given no choice but to book a colour correction at a reliable salon for tomorrow costing hundreds of pounds, and as a low earner this is going to be a big struggle for me.

9 January 2026
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Hannah,

Thank you for taking your time to share your feedback- once again, we are very sorry that your experience at our Peckham salon resulted in such distress.

While our Vardering program allows our newly qualified stylists to refine their skills in a salon setting at a reduced rate, we expect a high standard of work regardless. And we apologise that the technical result was not what you were hoping for this time around.

Further to this, as we have discussed via email, we have taken your comments regarding supervision and the initial salon response seriously; these are being reviewed at a management level to ensure our communication is clearer moving forward. We take pride in our reputation and regret that we didn't hit the mark this time.

We wish you the very best with your hair journey.
Kind regards, BT

Rated 2 out of 5 stars

They are all great hairdressers but the…

They are all great hairdressers but the prices are ridiculous. It's way too expensive and unfortunately there's little competition in the area so a lot of us have no choice but to go there!

1 July 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Rosie, thank you for taking the time to share your feedback. We’re really glad to hear you’ve had good experiences with our stylists, and we truly appreciate your kind words about our team.

We’re sorry to hear you feel our prices are too high. We do our best to keep our pricing fair while reflecting the quality of our products, the time and expertise of our stylists. That said, your feedback is important to us, and we’ll keep it in mind as we review our services and pricing.

If you’d ever like to chat about options, please feel free to reach out—we’re always happy to help.

Kindest, BT

Rated 5 out of 5 stars

Abbie at the Clapton Salon did my hair…

Abbie at the Clapton Salon did my hair and I love it! She spoke to me in depth about everything that I wanted (colour and cut) and it turned out exactly how I wanted it. She was lovely and friendly, will definitely be returning:)

5 November 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

What a glowing review! It’s so good to hear that Abbie hit the mark with both your colour and cut. Thank you for choosing Blue Tit Clapton, and we look forward to seeing you again soon, BT

Rated 5 out of 5 stars

Lovely appointment as always

Lovely appointment as always - so so happy with my result!! Elle is brilliance personified and loved chatting with Ella too - the best head massage!

29 November 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

It’s always a pleasure to have you in the salon! We’re delighted that Elle delivered exactly what you were looking for and that you enjoyed Ella’s head massage. Thank you for the kind words and your continued loyalty, BT

Rated 5 out of 5 stars

Had a really good root colour treatment…

Had a really good root colour treatment by Trisha at East Village. She took time and did a very thorough job. I was very pleased with the results.

19 August 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for the lovely review! Trisha is a fantastic part of our East Village team, and we’ll be sure to pass your kind words on to her. We're so pleased you love your root tint. See you next time, BT

Rated 5 out of 5 stars

Curly hair cut/layers

I had a lovely experience getting my curly hair cut in streatham by Federico who did an amazing job!Highly recommend!

21 September 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

We're so glad Federico could give your curls the treatment they deserve. Thank you for choosing Blue Tit Streatham- we can't wait to welcome you back to the chair! BT

Rated 5 out of 5 stars

Just had my roots done by Erin in…

Just had my roots done by Erin in Clapton and im really pleased. the whole hair has been blended nicely leaving the highlights exposed as I asked.

Thankyou :) xx

4 September 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

It’s brilliant to hear you’re so happy with your results! We’re glad your highlights are exactly as you wanted. We’ll be sure to share this with the Clapton team. See you for your next refresh, BT

Rated 5 out of 5 stars

Amazing cut from Remmy

Super welcoming and comfortable and got an amazing trim from Remmy , would definitely recommend the shop :)

4 August 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so pleased you felt comfortable and welcome with us! Remmy is a fantastic stylist, and we're chuffed to hear you're happy with your trim. Thank you for the recommendation—we look forward to seeing you again soon. BT

Rated 5 out of 5 stars

Gemma has done my hair twice now and I…

Gemma has done my hair twice now and I always walk out feeling amazing. Her blowdrys are incredible and always cheer me up. They last for a really good amount of time and she gets the best volume out of my hair. Can't recommend her enough!!

22 August 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so pleased to hear you always walk out feeling amazing! Gemma is an absolute pro at creating that long-lasting volume, and we’re so pleased to hear her blow-dries always cheer you up. Thank you for the high recommend—we look forward to seeing you for your next visit, BT

Rated 5 out of 5 stars

Adele at Blue Tit Portobello

Had my colour done with Adele at the Portobello branch of Blue Tit. I can’t rate her high enough. Excellent job. Both professional and friendly. I would highly recommend her.

7 August 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so pleased you had such a brilliant experience at our Portobello salon! Adele is an absolute professional, and we’re so pleased you're happy with your colour. Thank you for the high recommendation—we look forward to seeing you for your next visit, BT

Rated 4 out of 5 stars

I went to blue tit hair salon for the…

I went to blue tit hair salon for the first time. I was greeted and asked what would I like to drink 🍷 I looked at the list and had gin and tonic followed with popcorn and a glass of water. Which I found welcoming.
My hair was done brilliantly and the hair stylist was very friendly. Would I go back (YES) woolwich se18 very Good 👍🏽 The music was tranquil and great and the hair dresser was called.
( MBALI)

30 July 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for the kind review! We are so pleased to hear you had such a great experience with Mbali. Come see us again soon! BT

Rated 5 out of 5 stars

Happy customer

I had an exhibition opening and wanted my hair to be up nice. I have very thin hair. I asked for a not too traditional hair up. I left it in George's hands and he did a great job. I felt really happy. I will certainly go there again ...

8 May 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Christel! Thank you for the kind review. We couldn't be happier to hear you loved the results! Come see us again :) BT

Rated 5 out of 5 stars

Dalston branch hair cut by amazing Pabina

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and the salon has a very good atmosphere. Never used to enjoy going to the hairdressers till now. Thank you!

20 July 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for the lovely review Idoia! We are so pleased to hear you always have a great experience with Pabina. Come see us again! BT

Rated 1 out of 5 stars

Ultimately disappointing

Ultimately disappointing. I initially had a good experience with one stylist at Blue Tit for 3 visits. That stylist left and I noticed that there'd been a review of pricing across the company. I had been going to have my head shaved with clippers to grade 1 and was worried that I'd be overcharged as a woman. For my first 3 visits, I was charged £36. These were done professionally and with care by the stylist I had though it was just a dry cut and some conditioning after. Then I called back three weeks after my stylist left to make an appointment at either Brixton/Streatham because I could no longer see the pricing for a buzz cut with clippers on the website. I was quoted £80 for a buzz cut! I was told this was because not all stylists have skill with using clippers. Took my business to Headmaster-also extremely reputable with great stylists- they washed my hair, massaged my head, cut my hair with clippers and conditioned my buzz cut all for £30. What a contrast!

4 June 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you for sharing your feedback Yvonne. We are sorry to hear about your experience regarding our pricing structure and the difficulty you faced when trying to book your buzz cut. Your comments regarding the clarity of our website pricing and the consistency of our quotes across different branches were very helpful for us to review internally. We appreciate you giving us the opportunity to look after your hair in the past and wish you all the best with your new stylists. BT

Rated 5 out of 5 stars

Great hair cut and colour experience

Had a great experience getting my hair cut and coloured by Stevie in the East Village salon. I hadn't had my hair coloured before, and they really took the time to explain the different options and what would work best for me. Definitely recommend and will be going back :)

3 July 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Charlie! Thank you for this lovely review of Stevie! We are so pleased to hear you had a positive experience and look forward to welcoming you back :) BT

Rated 5 out of 5 stars

I had the best experience with Bradley…

I had the best experience with Bradley of Blue Tit Brixton. Such a lovely man who took a huge amount of time to consult and suggest but he was not remotely pushy. I trusted him throughout and I can honestly say, this has been the best haircut of my life. Thanks so much Bradley - not only are you super talented but you're a lovely man with it too.

28 June 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you Andrea for this lovely 5-star review of Bradley. We couldn't be happier to hear you felt comfortable throughout and most importantly are happy with the results! Come see us again soon :) BT

Rated 5 out of 5 stars

My son and I had a fantastic experience…

My son and I had a fantastic experience at Bluetit Portobello. A lovely bunch of people! Genuinely soulful and uplifting! Finn washed our hair, a rising star! We had our hair cut by Charlie who is just superb! Lovely person and a great stylist! Lovely Kamila who is part owner was so warm too! We highly recommend!! Thank you guys and see you soon!

26 June 2025
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Joanna, Thank you for this wonderful review of the team! We are so pleased to hear you had such a great experience. We look forward to seeing you again soon! BT

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look