I am confused as to why I am being asked for a review when I haven't received my order! Que ??? Well confusion resolved . It would have been useful to know that review requests sometimes come before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent the welcome to your new home box as a gift to family and they loved it. Great service from the office team in helping me out as I had difficulties with the web site keeping a previous delive... See more
Company replied
My granddaughter and I spent a delightful hour or so icing biscuits, drinking lovely coffee and eating sumptuous cakes during our icing experience. Gave us a chance to have a natter whilst creating so... See more
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The biscuits are always so exquisitely packaged and once you open the beautiful tin and paper inside , the biscuits are almost too beautiful to eat!!! They could be framed!! (However they are delicio... See more
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Company details
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
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Great gift
Great gift. Lovely tin and item. The gift was for a 50th anniversary and was very well received.
6 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that the gift was so well received and that you loved the tin and biscuits! It sounds like the perfect way to celebrate such a special 50th anniversary.
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon.
Best Wishes,
The Biscuiteers Team X
Unreliable delivery
Sadly, despite suggesting a 1-3 day delivery time for a gift to Paris, it is now 12 days since I ordered the gift (for a birthday that was now 6 days ago) and nothing has been dispatched or delivered according to tracking. Apparently Biscuiteers believes their small print says up to 14 days for delivery, but that’s unhelpful for a birthday gift. Shame as I do love the product. I just can’t rely on delivery times which makes it not viable for time sensitive gifts!
6 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're very sorry to hear that your gift did not arrive in time for the birthday, and we completely understand how disappointing this must have been, particularly when the order was intended for a specific occasion.
Unfortunately, international delivery dates are guides only, as we do need to allow time for any potential delays through customs and local courier services. We appreciate that this isn't helpful when you're ordering a time-sensitive gift, and we're very sorry for the disappointment caused on this occasion.
We're pleased to hear that you do love our products, and we really appreciate your feedback regarding the reliability of our international delivery times.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're incredibly sorry that your order didn't arrive as expected and that you weren't contacted sooner.
Unfortunately, your order was affected by a recent system error which incorrectly showed stock as available when the product was actually out of stock. We're very sorry that this meant your order couldn't be fulfilled as planned.
We've reached out to all customers affected by this issue, and we sincerely apologise for the disappointment and lack of communication caused on this occasion.
Best Wishes,
The Biscuiteers Team X
Beautiful to gift but really sloppy at…
Beautiful to gift but really sloppy at dispatching orders on time and making customers feel worthwhile or looked after. It’s definitely happened three or four times now that I’ve had to chase because the delivery day I’ve selected has passed and there is no email managing my expectations / updating me, or to let me know the tracking details. I just ordered some Christmas gifts to be delivered on 16th Sept as my parents were going to Spain on 18th (today) and they could deliver them for me to my family out there. I reached out to ask where the order was. Have had no direct response from customer services but received autogenerated email yesterday (17th) confirming that my order was dispatched will arrive today (18th). My parents are already in the air to Valencia. I don’t know how I will get these gifts to them now - it’s too late. I also don’t know why I never remember that Biscuiteers customer service is so poor - probably blinkered by the pretty biscuits. Another disappointment from what should be a really five star company.
16 September 2026
Unprompted review
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're incredibly sorry that you've been let down again, particularly when you'd planned your order carefully around your parents travelling to Spain.
Unfortunately, your order was affected by a recent system issue which meant that the Merry & Bright collection wasn't correctly showing as delayed while we waited for the stock to be produced. We're very sorry that this resulted in your order not being dispatched when expected.
More importantly, we completely appreciate your frustration at having to chase us for an update rather than being proactively informed that there was an issue. We know how important timing is when our biscuits are being sent as gifts, and we're incredibly sorry that we've fallen short of the service you should expect from us, particularly on more than one occasion.
We're very sorry for the disappointment and inconvenience caused and sincerely hope we'll have the opportunity to restore your confidence in us in the future.
Best Wishes,
The Biscuiteers Team X
Amazingly personal and amazingly…
Amazingly personal and amazingly efficient and delicious
12 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear you found the experience personal and efficient – and, most importantly, that the biscuits were delicious!
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
The service was absolutely amazing from…
The service was absolutely amazing from start to delivery. I had some errors and they helped me put everything right which ensured my friend got her surprise ! Thank you I will be ordering again !
12 September 2026
Reply from Biscuiteers
Hi Erica,
Thank you so much for your lovely review!
We're delighted that our team was able to help get everything sorted and make sure your friend's surprise went exactly as planned!
It's wonderful to hear you'll be ordering with us again, and we look forward to welcoming you back.
Best Wishes,
The Biscuiteers Team X
Good communication and delivered before…
Good communication and delivered before I expected.
12 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear that you were kept well informed and that your order arrived even sooner than expected.
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Easy to order
Easy to order, next day delivery but they omitted to put the note in for the recipient so they didn’t know who they were from 🤷♀️
9 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're pleased to hear that ordering was easy and your biscuits arrived promptly, but we're very sorry that the gift message wasn't included and the recipient was left wondering who had sent them!
Please do contact our team at yum@biscuiteers.com with your order details and we'll be happy to look into what happened.
Best Wishes,
The Biscuiteers Team X
2nd time I have ordered gifts for…and no sender details !!!
2nd time I have ordered gifts for people and the message has not been included and the recipient has had no idea who has sent them .
I have complained to biscuiteers and out ten embarrassment of this and they just explained it better to use their app and user error !!! Oh dear not helpful
and not a very satisfactory reply and so things won’t change so will have to go elsewhere in future . A shame their happiness team don’t want to
make people very happy !!
10 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're sorry that you were disappointed with our response. Having checked the orders, unfortunately no gift message was successfully saved to either order, which is why there wasn't a message available for our team to include with the gifts.
When ordering through our app, the gift message needs to be entered and then confirmed using the Save Message button before proceeding. Once successfully saved, the gift message will also appear on the order confirmation, allowing it to be checked before the order is dispatched.
We completely appreciate that this step may not have been clear when placing your orders, and we're sorry for the resulting confusion and embarrassment caused.
Best Wishes,
The Biscuiteers Team X
Brilliant service
Brilliant service! I recently placed my first order three days prior to the requested delivery date as a surprise for a friend. While I was initially concerned about potential delays, the company did an excellent job tracking the shipment and keeping me informed every step of the way. The item arrived safely on time, and my friend was absolutely delighted with the surprise. Thank you!
3 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your wonderful review!
We're delighted that your first order with us arrived safely and right on time, and that our tracking updates gave you some extra peace of mind along the way.
Most importantly, we're so pleased your friend loved their surprise! We hope this is the first of many Biscuiteers gifts to come.
Best Wishes,
The Biscuiteers Team X
Following on from my previous review
Following on from my previous review: a late but sincere apology was received from them, holding their hands up and promising to put the correct chocs in the post to me immediately. They never came. The party came and went without us being able to give our hosts their personalised chocolates. We told them that they WERE on their way. (Except that they weren’t on their way, as it transpired). More chasing by me after weekend of the party. Where ARE these expensive, handmade, personalised chocolates? Finally, ‘we have refunded your money. These chocolates are no longer available’.As a gesture of goodwill, they have sent a small box of biscuits, FOC. Totally inadequate. Dreadful customer service from Biscuiteers. One ‘untruth’ after the next. I repeatedly asked them to phone me so that we could sort it out. Did they phone? No. And none of their phone numbers were answered when I tried to call them. What a shame. I would give this company a wide berth and buy your ‘luxury handmade chocolates’ elsewhere. A complete shambles of an outfit.
16 September 2026
Unprompted review
Reply from Biscuiteers
Hi there,
Thank you for taking the time to update your review.
We're incredibly sorry that, after promising a replacement, we then failed to get this dispatched in time for the Golden Wedding celebration. We completely appreciate that this compounded the original disappointment, particularly after you'd reassured your hosts that their personalised chocolates were on their way.
Unfortunately, the chocolates subsequently became unavailable and we issued a full refund, alongside sending a complimentary biscuit tin as a gesture of goodwill. However, we fully appreciate that this doesn't make up for the missed occasion or the time you spent repeatedly chasing us.
We're also very sorry that you weren't able to speak with us by telephone when requested. This experience fell well short of the service we aim to provide, and we sincerely apologise for letting you down.
Best Wishes,
The Biscuiteers Team X
No delivery, no update.
Ordered a gift for family member on Friday, with selected delivery date for Sunday. Paying £4.95 for delivery, you expect it to be quick, tracked and efficient so gift is delivered on time.
It has now been 5 days since purchase and there has been no delivery or update to order other than ‘getting items ready’ & ‘waiting on details’. I contacted on Monday for an update but still not had any response. Unfortunately you would expect gifts to be delivered by specific date when you’ve paid for that service, or, at the very least have quick communication to resolve the issue.
Shame because products look great, and is an ideal gift for family members who live far away. However, if unreliable will not be ordering again.
11 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're very sorry that your gift hasn't arrived as expected and that you've also been left waiting for a response from our Customer Service team.
Unfortunately, we've recently been experiencing some issues with our internal system which have affected the processing of a small number of orders. We completely appreciate how disappointing this is when you've ordered a gift for a specific occasion and expected it to arrive on the requested date.
We've escalated your enquiry with our Customer Service team and will ensure that you receive a response today so that we can get this resolved for you.
We're very sorry again for the experience you've had on this occasion.
Best Wishes,
The Biscuiteers Team X
Biscuiteers are my go to for presents
Biscuiteers are my go to for presents. Always arrive on time and recipient is always delighted.
3 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to be your go-to for presents, and it's wonderful to hear that your gifts always arrive on time and leave the lucky recipients delighted!
We hope to keep impressing you for many more occasions to come.
Best Wishes,
The Biscuiteers Team X
Really poor experience
Really poor, biscuits delivered to incorrect address, was told a replacement would be sent to correct address for free and then 2 days later told that it wouldn’t be. Terrible service
3 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're very sorry for the confusion and disappointment surrounding your order.
Having checked the order details, the biscuits were delivered to the address submitted at checkout. The order was placed using Apple Pay, and unfortunately it appears the delivery address remained set to the default address rather than being changed to the intended recipient's address.
We're also very sorry if you were subsequently given information suggesting that a free replacement had been arranged when this wasn't the case. We completely appreciate how frustrating that conflicting information must have been.
We're very sorry for the disappointment caused on this occasion.
Best Wishes,
The Biscuiteers Team X
Charming Helpful staff
The staff were particularly charming and helpful and made the occasion almost festive! The biscuits are very expensive, but make a nice gift.
10 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear that our team made your visit feel that little bit more special and festive. We really appreciate your feedback on our pricing too, and hope the biscuits made a wonderful gift.
We hope to see you again soon!
Best Wishes,
The Biscuiteers Team X
Beautifully presented gift
Hard choosing from so many great choices but once we had decided the biscuits arrived two days later as requested.
Beautifully packaged and made a great gift
Great service and any questions we had were answered immediately
9 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear that you enjoyed choosing from our range and that everything arrived as requested, beautifully packaged and ready to make the perfect gift. It's also wonderful to hear that our team was able to help with any questions along the way!
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Gorgeous unicorn biscuit kit
I saw the unicorn biscuit kit and thought my little granddaughter would like it. It arrived on the day I had selected and she didn't just like it, she absolutely loved it.
12 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear that your granddaughter absolutely loved her Unicorn Biscuit Kit, and that it arrived right on time for her to enjoy.
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear that you can always rely on us, and we really appreciate your continued support.
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
My grandson really enjoyed the biscuit…
My grandson really enjoyed the biscuit I had ordered for his 18th birthday. It arrived on the day, which was great.
2 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear that your grandson enjoyed his 18th birthday biscuit and that it arrived right on time for his special day.
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Item took 10 days to dispatch
Placed an order and it wasn't dispatched for 10 days. I had no idea that the recipient hadn't received their special gift. Communication is really poor, I won't be using them again.
2 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're really sorry about the issues we experienced which impacted the dispatch of your order, and particularly that you weren't made aware of the delay. We completely appreciate how disappointing this must have been when the biscuits were intended as a special gift.
We're very sorry that we let you down on this occasion and really do hope you'll consider giving us another opportunity to impress you in the future.
Best Wishes,
The Biscuiteers Team X
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