I am confused as to why I am being asked for a review when I haven't received my order! Que ??? Well confusion resolved . It would have been useful to know that review requests sometimes come before... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent the welcome to your new home box as a gift to family and they loved it. Great service from the office team in helping me out as I had difficulties with the web site keeping a previous delive... See more
Company replied
My granddaughter and I spent a delightful hour or so icing biscuits, drinking lovely coffee and eating sumptuous cakes during our icing experience. Gave us a chance to have a natter whilst creating so... See more
Company replied
The biscuits are always so exquisitely packaged and once you open the beautiful tin and paper inside , the biscuits are almost too beautiful to eat!!! They could be framed!! (However they are delicio... See more
Company replied
Company details
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great buying experience and delivered…
Great buying experience and delivered on time. Delicious biscuits!
11 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We’re so pleased to hear you had a great buying experience and that your biscuits arrived on time! Even better to hear you enjoyed them too.
If there is anything more we can do for you, please do contact our team on yum@biscuiteers.com
Best Wishes,
The Biscuiteers Team X
They looked amazing and the…
They looked amazing and the communication was really good! Delivery was on time as well
11 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you thought the biscuits looked amazing and that you were pleased with the communication throughout! It's wonderful to know that your order also arrived right on time.
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Beautifully decorated chocs and an…
Beautifully decorated chocs and an excellent service. Will obviously be using your service again.
9 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you loved the beautifully decorated chocolates and were so pleased with our service! It's wonderful to know you'll be using Biscuiteers again.
We look forward to welcoming you back again soon!
Best Wishes,
The Biscuiteers Team X
Excellent service and quality
The biscuit treat arrived to the recipient at the correct time. When I had a query, it was dealt with promptly
16 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that the biscuit treat arrived with the recipient at the right time and that we were able to help promptly with your query. It's wonderful to know you were pleased with the service!
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon.
Best Wishes,
The Biscuiteers Team X
Planning ahead is easy to do
Planning ahead is easy to do. Picking your own delivery date makes planning a celebration surprise simple. Great selection of choices for all occasions
15 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you find choosing your delivery date makes planning a special surprise easy! It's wonderful to know you're also pleased with the selection of gifts available for all occasions.
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
My sister in law loved her biscuits…
My sister in law loved her biscuits said they looked to good to eat . Also loved the tin they came in xx
16 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that your sister-in-law loved her biscuits and thought they looked almost too good to eat! It's wonderful to know that she loved the tin they came in too.
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
The biscuits are always so exquisitely…
The biscuits are always so exquisitely packaged and once you open the beautiful tin and paper inside , the biscuits are almost too beautiful to eat!!! They could be framed!! (However they are delicious!!)
They can be ordered at the last minute and always arrive as promised.
15 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear how much you love the beautiful presentation of our biscuits! We always say they're almost too pretty to eat, so we're especially pleased to hear that you managed to enjoy them too! It's wonderful to know that our last-minute delivery service has also been reliable for you.
Thank you for choosing Biscuiteers, and we look forward to welcoming you back again soon!
Best Wishes,
The Biscuiteers Team X
Biscuiteers never fail to deliver
Biscuiteers never fail to deliver! The biscuits always arrive perfectly packaged and are just as tasty as the look.
16 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that we never fail to deliver! It's wonderful to know that your biscuits always arrive beautifully packaged and taste just as good as they look.
Thank you for continuing to choose Biscuiteers, and we look forward to welcoming you back again soon!
Best Wishes,
The Biscuiteers Team X
Yum!
I absolutely love Biscuiteers biscuits, they're always beautifully decorated & yummy! Definitely worth the price & the delivery is super speedy if you're on a time crunch.
16 September 2026
Reply from Biscuiteers
Hi there,
Thank you so much for your lovely review!
We're delighted to hear how much you love our biscuits and that you enjoy both the decoration and the taste. It's wonderful to know you feel they're worth the treat, and that our speedy delivery has helped when you've been up against the clock!
We hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Simply confused 🤔 confused no longer
I am confused as to why I am being asked for a review when I haven't received my order! Que ???
Well confusion resolved . It would have been useful to know that review requests sometimes come before delivery,- hence the 4 and not a 5 star review.
The goods received were perfect. Exactly iced as requested and all items looked bright and jolly. Beautifully boxed and so well packaged there were no breakages. Aiming to get a 5star order next time - yes, now there will definitely be a next time. Thank you.
16 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're sorry for the confusion caused by receiving a review request before your order has arrived. Our review requests are automatically sent a set number of days after an order is placed, rather than after the order has been delivered.
We can see that your order is due for delivery tomorrow, as requested when the order was placed. We hope this helps to explain why you received the review request in advance of your delivery.
Best Wishes,
The Biscuiteers Team X
Delivered on time and excellent quality…
Delivered on time and excellent quality as usual
15 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that your order arrived on time and that the quality was excellent as usual! Thank you for continuing to choose Biscuiteers.
We look forward to welcoming you back again soon!
Best Wishes,
The Biscuiteers Team X
Biscuiteers are an amazing gift idea
Biscuiteers are an amazing gift idea, very high quality and arrives exactly when requested.
14 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you think Biscuiteers make an amazing gift idea and that you're so pleased with the quality and delivery. It's wonderful to know your order arrived exactly when requested!
Thank you for choosing Biscuiteers, and we look forward to welcoming you back again soon.
Best Wishes,
The Biscuiteers Team X
Recommended
I highly recommend using Biscuiteers - the gifts are always well received and beautifully wrapped. Delivery is good.
8 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that our gifts are always so well received and that you're pleased with the beautiful presentation and delivery. It's wonderful to know you would recommend Biscuiteers!
Thank you for choosing Biscuiteers, and we look forward to welcoming you back again soon.
Best Wishes,
The Biscuiteers Team X
Biscuit
The biscuit was delivered on time.
My friend loved the message she says the biscuit is too good to eat! However she will bite into it soon!
14 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that your biscuit arrived on time and that your friend loved the personalised message! It's always lovely to hear that our biscuits look almost too good to eat, although we hope she takes the plunge soon and enjoys it too!
Thank you for choosing Biscuiteers, and we look forward to welcoming you back again soon.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you continue to love the quality of our biscuits and that you've been so pleased with our delivery service.
Thank you for choosing Biscuiteers, and we look forward to welcoming you back again soon!
Best Wishes,
The Biscuiteers Team X
Absolutely wonderful biscuits
Absolutely wonderful biscuits! The box and presentation just made them so special. The delivery was quick and none of the biscuits were damaged in the shipping.
14 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you loved the biscuits and that the beautiful presentation made them feel extra special! It's also wonderful to know they arrived quickly and safely with none of the biscuits damaged in transit.
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon!
Best Wishes,
The Biscuiteers Team X
Please do better Biscuiteers….
I absolutely love and have loved Biscuiteers for many years and though extremely expensive have found the reliability for special gifts with a quick turn around their usp.
However I have felt so let down this week and really shocked and disappointed by the situation and can only think it is linked to the scaling up of the business that has removed the ability to offer proper customer care.
I ordered a surprise gift for my son starting uni to make him feel less lonely in freshers week which I ordered on Monday for next day delivery. When I didn’t receive notification of shipment by the next day I knew something was up. So contacted customer service but phone lines go to voicemail only and so emailed. No reply to my email or phone call message and days ticked by.
Finally a had a “dear customer” generic email telling me a system error meant production was delayed and that my gift would ship Friday to arrive Saturday and as a sorry give me a £5 credit on my account.
This credit did not appear until today (Saturday) after I chased with another email yesterday that I didn’t get a reply to and the goods have finally shipped today and so won’t be delivered until next week.
I haven’t received one personal email to any of my correspondence ( one voicemail two emails) and my son who is at a loose end on his first weekend alone at uni won’t be getting the treat that could make him smile.
When you are spending £45+ on a tin of biscuits and £10 on a gingerbread man you definitely expect more.
Giving me £5 credit to spend honestly isn’t really it because that’s only a benefit if I buy soon as credits expire after 90 days - and you have shipped even later than you said and no personal response.
To not be able to reach a human any more or be given an option to cancel or change an order that is a week late for a food gift is just unacceptable and you need to review this because you are a high end luxury business and as such customer service and personal human connection is everything.
I still rate the business and because of that will remain loyal but do better Biscuiteers because a couple of strikes and I will need to rethink you as a go to for special treat gifts.
14 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave such a detailed review.
We're very sorry to hear how let down you felt on this occasion, particularly as this was intended as a surprise for your son during his first week at university. We completely understand how disappointing it must have been for the gift to arrive later than expected, especially after you had made several attempts to contact our team and were unable to receive a personal response.
Unfortunately, we have been experiencing a number of technical issues as a result of an internal system migration that we have undertaken. These issues have also led to a significant increase in customer contact, which we have not been able to keep on top of. We're very sorry that this has affected your experience and made it difficult to reach our team when you needed us.
We're working hard to remedy these issues and are confident that they have now been resolved. We really appreciate your continued support of Biscuiteers and your honest feedback, and we'll be passing your comments on to the wider team as we continue to improve our service.
Best Wishes,
The Biscuiteers Team X
Brilliant gify
Brilliant , they were a gift for my granddaughter for passing her test first time! They arrived on the right day and she was really pleased ! Helped to have a vouched as no matter how yummy your biscuits are they are very expensive , but thank you .🙏
13 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that your granddaughter was so pleased with her gift, and congratulations to her on passing her test first time! It's wonderful to know that the biscuits arrived on the right day and helped make the occasion extra special.
We're also glad that your voucher helped make the treat a little easier to justify! Thank you for choosing Biscuiteers, and we hope to welcome you back again soon.
Best Wishes,
The Biscuiteers Team X
Great gift
Great gift. Lovely tin and item. The gift was for a 50th anniversary and was very well received.
6 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that the gift was so well received and that you loved the tin and biscuits! It sounds like the perfect way to celebrate such a special 50th anniversary.
Thank you for choosing Biscuiteers, and we hope to welcome you back again soon.
Best Wishes,
The Biscuiteers Team X
Unreliable delivery
Sadly, despite suggesting a 1-3 day delivery time for a gift to Paris, it is now 12 days since I ordered the gift (for a birthday that was now 6 days ago) and nothing has been dispatched or delivered according to tracking. Apparently Biscuiteers believes their small print says up to 14 days for delivery, but that’s unhelpful for a birthday gift. Shame as I do love the product. I just can’t rely on delivery times which makes it not viable for time sensitive gifts!
6 September 2026
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave a review.
We're very sorry to hear that your gift did not arrive in time for the birthday, and we completely understand how disappointing this must have been, particularly when the order was intended for a specific occasion.
Unfortunately, international delivery dates are guides only, as we do need to allow time for any potential delays through customs and local courier services. We appreciate that this isn't helpful when you're ordering a time-sensitive gift, and we're very sorry for the disappointment caused on this occasion.
We're pleased to hear that you do love our products, and we really appreciate your feedback regarding the reliability of our international delivery times.
Best Wishes,
The Biscuiteers Team X
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.