The staff were on engaging and informative. No pressure selling. Explained everything fully. The facilities at the store were excellent. The way they presented the vehicles to customers was brilliant... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though... See more
Company replied
I had first visit and met with the salesman (young guy). He is passive. Nothing to tell about the car. I have requested to do test drive for 3 cars but he told why I need to do those cars which are... See more
Company replied
Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait... See more
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Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Vantage Point, ME6 5SL, United Kingdom
- 01634 248638
- CustomerCare@BigMotoringWorld.co.uk
- www.bigmotoringworld.co.uk
3.6
Average
59K reviews
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Can only view if you sit down and talk…
Can only view if you sit down and talk to sales staff first , that puts the sales staff in charge rather than the buyer . Underhand tactics.
8 August 2026
Unprompted review
Reply from Big Motoring World
Hi DWh,
Thank you for your review. We appreciate you sharing your perspective on our sales process. We understand your concerns about feeling pressured, and we are reviewing our approach to ensure a more comfortable experience for all potential buyers.
Kindest Regards,
Big Motoring World
Poor customer service
I purchased my new car on Saturday, as we arrived home it came up with a fault “front radar blocked” as we have looked at the radar we can see that there is a large crack on the front bumper where the radar is. I spoke to the manager Matthew Broadhead at Sheffield he was no help at all. I have logged a complaint and still waiting for a call back from head office, all the while my car is sat on the driveway and I’m scared to use it because the radar system is a big safety element of the car. I also don’t want it to be used against me if I use the car. Not happy with my experience at all.
8 August 2026
Unprompted review
Reply from Big Motoring World
Hi Sophie,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issue you experienced so shortly after purchasing your vehicle.
We completely understand how concerning it must have been to receive a “front radar blocked” warning after arriving home, particularly when you have identified visible damage around the area of the radar system. We also appreciate your concerns about using the vehicle while you await clarification, as well as the frustration of being left waiting for a response after raising a formal complaint.
We’re particularly sorry to hear that you felt you did not receive the level of support you expected when you spoke with Matthew. Regardless of the circumstances surrounding the vehicle issue, you should feel listened to and supported when raising a concern.
We understand that the matter has been escalated and that you are awaiting contact from our Head Office team. We hope this can be reviewed and resolved as quickly as possible, including providing you with clear guidance regarding the vehicle while the matter is being investigated.
We sincerely apologise that your experience has fallen so far short of what you expected from us, especially so soon after purchasing your new car. We appreciate you bringing this to our attention and hope we can work towards putting things right.
Kindest Regards,
Big Motoring World
Car purchase
From the moment I walked in yesterday 07/08/26 I was welcomed by 2 very lovely people on reception and got me in the right direction to the car I was looking to buy
My sales assistant was Adam and he was extremely friendly and helpful and had a handful of knowledge of the grey bmw 1 series I was buying he made the whole process as smooth as possible from start to finish the service held to a high standard compared to other garages I have been too this review doesn’t do any justice the staff were brilliant and went above and beyond too meet the customers expectations I will defiantly be a returning customer in the future
7 August 2026
Unprompted review
Reply from Big Motoring World
Hi Charlie,
Thank you for your amazing 5-star review!
We are delighted to hear about your positive experience with us. We appreciate your kind words about our team's helpfulness and knowledge.
Kindest Regards,
Big Motoring World
Lovely staff
Lovely staff, Sam who helped us get our new car was amazing. Spoke us through all our options and was very patient.
1 August 2026
Reply from Big Motoring World
Hi Sydney,
Thank you for leaving us a 5-star review!
I will be sure to pass along your lovely feedback to Sam and the team!
Kindest Regards,
Big Motoring World
Very poor after care service £2000 pounds worth of repairs needed!!
purchased a 2021 Vauxhall Corsa from Big Motoring World on 19 July 2026, expecting to buy a reliable vehicle that had undergone their advertised 200-point inspection. Unfortunately, within around two weeks of ownership I began experiencing problems with the vehicle, including difficulty selecting gears. I arranged an independent vehicle health check, which identified concerns with the wet timing belt, clutch, front brake discs and tyres. I also had to replace the front tyre immediately at my own expense after being advised by the garage that it had a dangerous bubble and was unsafe to drive.
Since reporting these issues, I have spent days making phone calls, sending emails, obtaining independent reports and chasing updates. Every time I provide the information requested, I seem to be asked for something else, which has made the whole process incredibly stressful and time-consuming.
Although some members of staff have been polite and tried to help, the communication has been inconsistent. I have spoken to multiple different advisers and have often been given different information, meaning I have repeatedly had to chase my complaint myself.
I was also surprised to discover that the advertised 200-point inspection is not an RAC inspection carried out by RAC technicians. When I requested the inspection record for my vehicle, the only documentation available was a generic pass/fail checklist with no technician notes, photographs or measurements, despite significant issues being identified by an independent garage shortly after purchase.
I was particularly disappointed by the response regarding the wet timing belt. After providing an independent garage report recommending replacement due to its condition, I was told that because there were no warning lights on the dashboard, their technicians considered the vehicle safe to drive. I did not feel this properly addressed the independent garage’s assessment or explained why they disagreed with it.
I have also had to pay £80 for an independent health check and £65 to replace an unsafe tyre while trying to resolve this matter.
At the time of writing, my complaint is still ongoing. I hope Big Motoring World resolves the matter fairly, and if they do I will happily update this review. However, based on my experience so far, I cannot recommend buying a vehicle from them.
8 August 2026
Unprompted review
Reply from Big Motoring World
Hi Nicole Parsons,
Thank you for sharing your feedback with us. We apologise for the negative experience you've had and understand your frustration with the process. We strive to provide hassle-free and efficient service to our customers, and we regret that we fell short of your expectations.
I can see from your communication with our After-Sales Team that we are currently waiting for further information from yourself in order to continue to review this matter. Once you have the requested information, please send it over to the team, who will then look to complete the review as quickly as they can.
We appreciate your patience and understanding during this process. If there's anything else you would like to discuss or any additional information you would like to provide, please feel free to contact our aftersales team directly at BigAssist@bigmotoringworld.co.uk
We are committed to resolving this matter to your satisfaction.
Thank you for bringing these issues to our attention, and we apologise for any inconvenience caused. We value your feedback and will use it to improve our services going forward.
Kindest Regards,
Big Motoring World
Unfit for sale
We had arranged to have a car delivered (£129) to Norwich branch. We arrived on time and had to wait more than half an hour before someone came to see us. The person who worked with us was excellent and this poor review in no way reflects on her.
The car was a mess and should not have been put up for sale by Big MW. There were many deep dents and scratches inside two of the doors. There were scratches on most of the body panels. One of the rear seats was faulty and unsafe. A protective flap in boot area kept falling down. In the driver footwell the hard plastic matting was torn badly. I could go on. The price of the car was in the middle range for this model despite manager saying it was priced for its condition.
Because of the state of the car we were told the transfer cost would be refunded. It hasn’t been.
We expected much more from BMW. Disappointing.
7 August 2026
Unprompted review
Reply from Big Motoring World
Hi David,
Thank you for taking the time to share your experience. We are very sorry that the vehicle was not presented to the standard you expected, particularly given the condition you describe. We completely understand your disappointment, especially after making arrangements to have the car transferred to our Norwich branch and paying the £129 transfer fee.
We are pleased to hear that the member of our team who assisted you provided excellent service, and we will make sure your comments are passed on to her.
The concerns you have raised regarding the condition of the vehicle, including the damage to the doors and bodywork, the faulty rear seat, boot flap and damaged floor matting, are clearly not what we would want a customer to experience. We take feedback of this nature seriously and will review how the vehicle was assessed and presented for sale.
We are also concerned to hear that you were advised the £129 transfer cost would be refunded, but that this has not yet happened. We apologise for the inconvenience caused and would like to look into this for you.
Please contact our After Sales team directly with your details so that we can investigate the refund and address the other points you have raised. We appreciate you bringing this to our attention and are sorry that your experience fell short of the standard you expected from BMW.
Kindest Regards,
Big Motoring World
Please do not purchase warranty from…
Please do not purchase warranty from this company. I purchased a car in January the salesman in the shop was lovely! No issues with him. However after around 2 months I started having issues with the car, I was advised to take it for a diagnostic which I did, I’ve had back and forth emails with the warranty company, it is now August and my issue has not been dealt with. I took my car to Vauxhall for the diagnostic and the mechanic stated the car had multiple faults including the break and timing belt. I wish I would had read the reviews before purchasing my car. If you use this company do not purchase the warranty, save your money for any future repairs. They will not assist you or pay or for any repairs it’s a con!
18 January 2026
Unprompted review
Reply from Big Motoring World
Hi Lisha,
We are truly sorry to hear about the difficulties you've experienced with your vehicle and the warranty process. It's certainly not the experience we want for our customers. We understand your frustration with the ongoing issues and the delay in resolution. We take your feedback seriously and will review our warranty procedures to ensure a smoother and more efficient process for everyone.
Kindest Regards,
Big Motoring World
Great Experience and Friendly staff
7 August 2026
Reply from Big Motoring World
Hi Shauna,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Come today to have a look for my son…
Come today to have a look for my son for his 2nd car and we were shown around by joe he had only started today but was very friendly and knowledgeble already would defo come back to him again
7 August 2026
Unprompted review
Reply from Big Motoring World
Hi Becky,
We're so happy to hear about your positive experience with our team member. We appreciate your kind words and look forward to assisting you again.
Kindest Regards,
Big Motoring World
Excellent service
Excellent service. Not too pushy. They give plenty of time for decision making. Aneesah, our sales person was very understanding and knew when to move on from a sale of their extras.
7 August 2026
Reply from Big Motoring World
Hi Peter,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Friendly & Professional
Friendly, professional and caring staff. The purchase process was straightforward, with clear communication. I'd be even happier if they could consider offering a small discount on the final price.
7 August 2026
Reply from Big Motoring World
Hi Farbod,
Thank you for your positive feedback! We are delighted to hear that our staff was friendly, professional, and caring, and that the purchase process was straightforward with clear communication. We appreciate your suggestion regarding a discount.
Kindest Regards,
Big Motoring World
Brought a car Dec 2025
Brought a car Dec 2025. Car was damaged while waiting to be collected (dent in the wheel arch) they refused to sort this. We had waited over an hour to collect by this point so I let it go. We were offered the warranties 2000 insurance and we said no at first due to them refusing to pay out with a car my husband had brought. We were assured that BMW had “brought the company” due to this issue and wouldn’t have any issues!!! Well an auxiliary battery made my brakes fail almost causing a massive accident (Range Rover sport so heavy car) and they have told me they DONT pay out for batteries as they are wear and tear. Why sell me a car that’s a hybrid and most of the systems in the car are powered by auxiliary batteries. Shocking customer service. 40 minutes plus each time you try to call. Been left with a £460 bill and nightmares about a near miss an accident. Don’t go near the company
Update * you have already had a complaint from me to your after sales team and you will not do anything about the repair or the damage so I am not willing to do another one! You are clear that my policy DOES NOT cover auxiliary batteries which I still feel is ridiculous giving the fact that my car is run mainly by a system of batteries. The car has broken down again since writing my review and needed to be recovered from the A24 on Saturday evening so I am again without a vehicle and properly about to get another repair bill! Quite frankly I am so stressed out about the whole thing.
6 August 2026
Unprompted review
Reply from Big Motoring World
Hi Linda,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you have encountered with your vehicle and, in particular, the circumstances surrounding the reported brake failure. We completely understand why an incident of this nature would have been extremely concerning, and we’re sorry for the distress and anxiety it has caused.
We’re also disappointed to hear about your experience at the point of collection, including the damage you say was present on the vehicle and the length of time you had already been waiting. We appreciate that, in those circumstances, you may have felt you had little option but to accept the vehicle as it was.
With regard to the warranty and the auxiliary battery, we understand your frustration with the response you received and the cost you have incurred. Warranty terms and exclusions can depend on the specific policy and the nature and cause of the reported failure, so we would not want to comment on the technical or warranty position without reviewing the individual circumstances.
We are particularly concerned by your comments regarding the length of time spent trying to contact us and the difficulties you experienced obtaining assistance. Customers should be able to raise concerns and receive clear information without having to endure lengthy waits or repeatedly chase for a response.
We would welcome the opportunity to review your complaint, including the vehicle's history, the reported brake issue, the warranty decision and the costs you have incurred. Please contact our After Sales team with your vehicle registration and relevant repair documentation so that we can investigate this further.
We’re sorry that your experience has left you feeling so strongly about our service. We hope we can review the circumstances properly and work towards an appropriate resolution.
Kindest Regards,
Big Motoring World
Awful experience
Awful experience. Reported that my brakes were faulty whilst car was under warranty. Car was taken to two garages for diagnoses. Company ignored advice recommended by mechanic and are refusing to fix faulty brakes.
7 August 2026
Unprompted review
Reply from Big Motoring World
Hi SG,
We are very sorry to hear about your awful experience and the issues you've encountered with your vehicle's brakes. We understand your frustration regarding the advice from the mechanic not being followed. We would like to look into this matter further for you. Please reach out to the team at BigAssist@bigmotoringworld.co.uk.
Kindest Regards,
Big Motoring World
***DO NOT BUY OFF THESE SCAMMERS***
***DO NOT BUY OFF THESE SCAMMERS***
Bought a car off Big Motoring World in Sep 25 and went to the Leeds depot to view the car. When I arrived the reception asked a manager who was dealing with me and I quote "Don't know just give them to someone". Test drove the car and everything seemed fine so bought it. Minor issues : I was told it had Sat Nav (the nav card turned out to be missing) and they valeted the car which took an hour and it came back in worse condition (used some kind of cleaner that turned the trim white). Major issues: The cars timing belt tensioner started to fail in the Oct 25 which in their defence they booked me in to a AA rated garage. However the 'fix' failed and it reoccurred in Nov 25. This time Big Motoring Works techs said the noise was normal and part of the car. After some arguing they agreed to put it back in the garage where it was found the tensioner needed replacing. After this, the virtual dashboard started failing in Dec 25 with complete failure in Feb 26. They said and I quote" Don't take it to main dealer as it'll cost too much". The car spent Feb - May in and out of the garage trying various fixes that was done out of my own pocket as Big Motoring Worlds communication was poor or non-existant. The fault was finally rectified after taking it to VW main dealer. Big Motoring World did pay for some diagnostics and refunded my costs but only after sending a legal Letter Before Action and getting the CEO involved. Fast forward to Jul 26, 8 months after the timing belt tensioner issue and it's failed again. I've emailed Big Motoring World but basically been told that they aren't interested despite it being their repair that has failed.
I've had the car for 11 months and it's spent the majority of its time sat in the garage or on the drive waiting to go into the garage. . Once you give them your money they simply don't care, they only respond and take notice when you start legal action against them.
My experience isn't unique seems they have form for selling cars that have multiple issues and then make it as difficult as possible to get anything done to rectify it in the hope you get so frustrated you do it yourself.
Save yourself the hassle and buy somewhere else.
6 September 2025
Unprompted review
Reply from Big Motoring World
Hi Robert,
Thank you for taking the time to provide such detailed feedback. We’re genuinely sorry to read about the difficulties you’ve experienced since purchasing your vehicle and the frustration this has caused you over such a prolonged period.
We acknowledge your comments regarding the initial sales experience, the missing navigation card and the issues following the vehicle valet. More importantly, we’re sorry to hear about the repeated problems you have experienced with the timing belt tensioner and dashboard, and the amount of time you say the vehicle has spent undergoing diagnosis and repair. We appreciate how disruptive and disappointing this must have been.
We’re also concerned to hear your comments regarding communication and the need to repeatedly chase matters and escalate your concerns before you felt they were being addressed. That is not the level of service or support we want our customers to experience.
We note that our team previously assisted with the timing belt tensioner issue and that, following the dashboard fault, some diagnostic and associated costs were ultimately reimbursed. However, we understand that you are now raising a further concern regarding the timing belt tensioner and believe the previous repair has failed. This is something that needs to be reviewed against the specific repair history and the circumstances of the current fault rather than being debated through a public review.
We would like the opportunity to review the current matter and the previous repair documentation with the relevant team. If you have not already done so, please contact our After Sales team with your registration number and the details of your latest diagnosis so that the matter can be properly investigated.
We’re sorry that your experience has left you feeling that we only respond when matters are escalated. We appreciate your feedback and hope that, by reviewing the history of the vehicle and the current concern, we can work towards an appropriate resolution.
Kindest Regards,
Big Motoring World
Very bad experience of purchasing a…
Very bad experience of purchasing a vehicle with them.
Wrong and misleading information on documents during purchase and hand over the vehicle. Pushing for collection but the vehicle is not ready. i cant use the vehicle more than a week after collect it with full paid. issue till now still not yet resolved.
6 August 2026
Unprompted review
Reply from Big Motoring World
Hi Stanley,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience purchasing your vehicle has been disappointing.
We regret that you feel you were provided with incorrect or misleading information during the purchase and handover process, and we're sorry to hear that your vehicle was not ready for collection as expected. We also understand how frustrating it must be to have been unable to use your vehicle while your concerns remain unresolved.
This is not the experience we want our customers to have, and we'd welcome the opportunity to review your case in full. Please contact our After Sales team with your vehicle registration and review details so we can investigate the issues you've raised and work towards a resolution.
Thank you again for bringing your concerns to our attention. We appreciate your feedback and hope to have the opportunity to restore your confidence in our service.
Kindest Regards,
Big Motoring World
Worst experience ever
Worst experience ever, do NOT buy from this company!!! Having to take them to court after being misled and miss sold, having raised 6 mechanical issues within 14 days of purchase they still haven’t taken any accountability and have ignored all consumer rights acts.
Company should be shut down, absolute shambles and pretty much just a massive scam.
Save yourself the hassle and stress and buy from an actual dealership because I sure wish we had now.
13 June 2026
Unprompted review
Reply from Big Motoring World
Hi Kayla,
Thank you for taking the time to leave your feedback. We’re sorry to hear how unhappy you are with your experience and, in particular, the level of frustration and stress you feel you have experienced since purchasing your vehicle.
We take allegations of mis-selling and mechanical concerns very seriously. We understand that you have raised a number of issues and that you remain dissatisfied with the way these have been handled. We are also sorry that you feel you have not received the level of communication and support you expected from us.
As you have indicated that this matter is now subject to legal proceedings, we are unable to comment publicly on the specific circumstances or make assumptions about the outcome. We will, of course, respond through the appropriate channels and provide any relevant information required as part of that process.
We appreciate that this is not the experience we want for any customer, and we’re disappointed that we have not been able to resolve your concerns to your satisfaction. We hope the matter can be brought to a fair and appropriate conclusion through the relevant process.
Kindest Regards,
Big Motoring World
Lucas was amazing for the handover
Lucas was amazing for the handover . We almost didn’t buy the car because we weren’t told about the luxury Tax at the time of purchase ( which was 2 days before the handover ) . The manager Mayla also stepped in to help and sort things out and was amazing . The Volvo xc40 .. so far is a dream car and ticks every box . So thank you Lucas and all the best in life . Thank you Mayla as well .We didn’t buy any extras even though they kept steering us in that direction .
Will definitely recommend Lucas .
Thank you .
6 August 2026
Reply from Big Motoring World
Hi Cookie,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us at our Wimbledon branch! I will be sure to pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
Unscrupulous Salesman
Yet to collect the car but a word about the ridiculous high pressure attempt to sell a warranty, paint and fabric upgrades.
Refuse to participate in their scripted sales techniques. They cut our trade in offer in half but added it back on again if we bought the paint upgrade for £1 a month. Presumably so they could claim commission. It's all very unprofessional and potentially illegal.
5 August 2026
Unprompted review
Reply from Big Motoring World
Hi Kevin,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience during the purchase process has left you with this impression.
Our optional products, such as extended warranties and vehicle protection packages, are intended to provide customers with additional choice and are never a requirement when purchasing a vehicle. We certainly do not want any customer to feel under pressure, and we're disappointed to hear that's how your experience felt.
Trade-in valuations and promotional offers are assessed independently and can vary depending on a number of factors. However, we take any concerns about how these were communicated very seriously.
Thank you again for your feedback, as it helps us improve the experience we provide to our customers.
Kindest Regards,
Big Motoring World
Warranty complaint
Please do not fall for purchasing a warranty through Big Motoring World.
Unfortunately, the all singing, all dancing warranty (warranty 2000) was missold to me when purchasing my car two years ago. It added £2000 to the car, and I've tried to claim three times and have been rejected each time. I may aswell have thrown the money away. My last issue is the air con not working. The warranty has a tick at the side stating it's covered, and when Ethan sold me the warranty, it was stated " this is the best cover you can get, it's the most covered warranty you'll find, anything that goes wrong with these parts are covered"
My air con repairs that are £600 to fix are apparently not covered as it is the condensor that's leaking, and it could have been caused by a foreign object whilst driving? Could have been, not definitely the reason? But, they will not pay.
I have been unable to claim anything through this warranty and have had numerous issues with the car since day one.
My only option was to speak to Big Motoring World direct, as surely they would help. How wrong was I. Apparently After Sales doesn't exist either!
After clearly being told, that they had to change warranty companies, as they were having too many complaints from customers, and do not use Warranty 2000 anymore, they still wouldn't help.
I stated that I genuinely believe I was missold this product and have wasted £2000. Still no help!
This is so disappointing from a company as big as Big Motoring World, and especially after feeling like it's been promised I couldn't go wrong buying the warranty.
I really don't want this car anymore, but feel nervous about changing it with anyone, as my trust has been abused, and although I fully understand, the company is about making money, there should also be some customer service too. Very upsetting!
Thank you for your reply. Just to confirm that I did already speak in person to the manager of Big Motoring World (Paul) who told me there was nothing they could do, even though I felt like I'd been missold the warranty. I did state that I would check with the Motoring ombudsman and he said that I needed to do what I felt was right.
I feel it's right to let others know what experience I have had.
28 July 2026
Unprompted review
Reply from Big Motoring World
Hi Keeley,
Thank you for taking the time to share your feedback. We're very sorry to hear how disappointed you are with your experience and that you feel let down by the warranty and the support you've received.
We appreciate how frustrating it must be when a warranty claim is declined, particularly if your understanding at the time of purchase differed from the outcome. Warranty claims are assessed in line with the terms and conditions of the policy by the warranty provider, and eligibility is determined based on the cause of the reported fault and the cover in place.
We're also sorry to hear that you feel your concerns regarding the sale of the warranty and your subsequent contact with our team have not been addressed to your satisfaction. We take comments of this nature seriously and would welcome the opportunity to review the circumstances surrounding your purchase and the advice you were given.
Please contact our After Sales team with your vehicle registration and review details so we can investigate your concerns fully and ensure they are reviewed appropriately.
Thank you again for bringing this to our attention. We value your feedback and appreciate the opportunity to look into this matter further.
Kindest Regards,
Big Motoring World
Awful company
Awful company - stay clear. After sales awful after reporting an issue the minute I drove away. Won’t help or resolve anything that is within the warranty and customer service absolutely terrible. Will never buy from them again
5 August 2026
Unprompted review
Reply from Big Motoring World
Hi Anolymous,
We are truly sorry to hear about your extremely negative experience and the issues you've encountered with your vehicle so soon after purchase. We understand your frustration and disappointment regarding the after-sales support and warranty. Please provide us with further details, including your vehicle registration, so we can investigate this matter thoroughly.
Kindest Regards,
Big Motoring World
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