Big Green Coach Reviews 

I have used this company several times now. The customer service is amazing and very prompt. The driver we had was superb. Would definitely use again and recommend to others.

Had a mix up with bags. Contacted the company who replied very quickly and problem was sorted straight away
Great service. Very helpful

Haven't actually been on the bus yet but service I've received so far, booking, queries etc, has been excellent, makes me feel confident that it will be a good day.

Travelled with Big Green coach company to and from Creamfields; had a smooth journey there on the Thursday from London Victoria but had a nightmare on the Monday on the way back! For starters, none of the staff knew which coach was going where, we had to ask which coach was going back to London Victoria and rather than them calling out the first coach going back to London, they left us in the dark to figure it out and by that time the coach was full and ready to leave so then had to wait another hour for the rest of the coaches to come (due to unforeseen delays) but even then staff gave us no ETA or any info, just stood there doing nothing! If you want to guarantee a smooth journey please avoid Big Green coach company if travelling to any events!

From a personal point of view our trip was good, collected at the time & place stated and made good time to get to Manchester. Collection was good too, only setting off 15 minutes later than planned
But no one at all checked our tickets on the way down or on the return
The driver asked if everyone was here on the way back, and considering there was loads more people on the return how would the passengers know!
We also heard a man on the way back ask if he needed a ticket as he got on, the driver told him to just get on
We feel like we could've saved the £80 paid if this is the attitude 😂
Overall good service for travel but seems a silly business model not checking people have paid

Some of the pick up locations advertised are not available on certain days - I hadn't realised. I misbooked the coach by mistake but wasn't provided a refund or vouchers for another time. Extremely poor customer services with a computer says no attitude.

Booked through a third party company as a package with event tickets in which i never received codes to book the coach. Sent an email to big green coach and their helpful team assisted me and sent me over e-ticket for coach. Clean coach, friendly drivers overall good experience.

I am so happy and thankful to Ciara at the big green coach for helping me change booking at short notice. This 4th time I be traveling with the. Each time has been great. But this first time I had a problem beforehand and asked for help. Ciara made it simple and sorted straight away.. what amazing service. Thank you so much and now I can enjoy my trip to bon jovi

I made a very silly error and booked the incorrect coach date for the concert - I only just found out by accident less than a week until the big day. In a panic I emailed BGC late yesterday evening (Friday) by early this morning (Saturday) I had a response! Within a couple of hours of emailing, everything was sorted! I am so grateful, relieved and happy. Amazing customer service! Thank you ☺️

1 star is too generous. Two under 18s used your service to Bloodstock recently from Bournemouth. On the way home the bus was an 1hr late picking them up. The bus driver then refused to drive back to Bournemouth as per the ticket and instead dumped them at a train station 60 miles away from Bournemouth with no prior notice, discussion or alternative provision to get home. If you are thinking of using this service for your sons or daughters think very carefuly.

I would like to put less than one star as it’s that bad. Driver had no idea where to drop us off at the venue. He said he would pick us up where he dropped us off and wasn’t there. There was no communication and we were walking around for over an hour trying to find the coach. They left some people behind which is outrageous. They have terrible customer service and just want your money. DO NOT USE THIS COMPANY

⁷Booked an 11am coach from Bristol to Shambala. When we get there at 10.50 there is absolutely no organisation whatsoever. Buses going different places all over the place. No proper queueing. That's all very well for youngsters but at 55, my back is killing me and we've been told the next bus arriving will be 12pm. Coach finally arrived at 13:10. What is the point asking us to book a time if it isn't honoured?

It's not the first time they've done this.

Definitely NEVER booking the bus option again.

The day before traveling to a concert I still hadn't received my confirmation code from Ticketmaster however after contacting Big Green directly with my details the quickly sorted my issue and I had my tickets and confirmation of travel within the hour.
5 ⭐ for customer service especially Layla and James .

buses from edinburgh to creamfields were full when we arrived 15 mins before departure, around 30 people left on the street terrible organisation no communication from staff nobody had a clue what was happening. We had to wait on the curb for 2 and a half hours due to overselling do not use big green coach services. The exact same thing happened today in glasgow, buses left full with leftover ticket holders stranded.

Layla ( may have been others involved) but literally saved my weekend to Creamfields.
I had booked the big green coach through ticketmaster £300 and had this booked for almost a year. Only to find out 24 hours before that in fact that wasn’t my ticket and they failed to send me instructions on how to get my ticket and at that point the coach was sold out.

I had no way of getting to Creamfields and I’m in Scotland almost a 9 hour drive. Layla at the last minute was able to get me seats on the coach, no extra charge I just sent evidence of my booking with ticketmaster.

She honestly made my day and have 2 very happy girls !!! Thank you so much !

I didn't use the coach in the end, it was booked with the flexi option but I had to cancel, however, the customer service were responsive and excellent to communicate with so on that front, I'd recommend that because as least you can get in touch with someone if required.

Great experience! Our driver and assistant were very polite and friendly. Absolutely seamless travel to MK Bowl for the Prodigy gig.

Used Big Green Coach for the Harry Styles concert from Liverpool to Wembley. Absolute faultless journey there and back. Friendly drivers with air con and toilet facilities onboard. We could leave our belongings on the coach which was a bonus (however this is obviously at your own risk and discretion of the driver). Will definitely use this company again and would highly recommend.

Proceed with caution and have a back up plan, just incase!
I booked return coach travel from Milton Keynes to Tottenham Hotspur for me and my daughter to see BTS in July. I did this to negate any issues with trains and underground transport after the concert.
Booked it and the tickets were great value, with pick and drop offs convenient at both ends.
Fast forward to the day of the concert and 15 minutes before our pickup a text was received to say the coach would be delayed and to sit tight. 45 minutes later a small, already half filled coach, arrived to pick up the 30ish people waiting. The coach driver was unaware of how many passengers he was collecting and was unsure if he could fit us all in his coach and said another was not on its way! Fortunately, there was space for all.
The coach driver then drove erratically, and as speed down the M1, and rather than take the most direct route to Hotspurs stadium he veered off the north circular and drove, rather dubiously down busy residential London streets.
We eventually arrived at Tottenham Hotspur and the driver told us he was taking us back after the event and to make our way back to his coach. After the concert (the best concert ever!) we walked back to the coach and the driver then said he was not taking us back and to go and look for the Big Green Coach rep to help us. The driver offered no help, support or direction in anyway, and went back to puffing on his ciggie totally unconcerned.
We eventually found the BGC rep sat in his car, with no signage to link him to the company. He directed us to another coach, a 15 min walk away. Once this was found we thought we were homeward bound, but no - this coach had also been overbooked and there were 15 people on it that shouldn't have. An hours wait and another coach was found for these, we were off. The coach driver got us back to Milton Keynes, but attempted to drop us off at a totally different address, the Stadium MK - miles from MK station where we were picked up. A fellow passenger had to direct the coach driver to MK station to drop us off.
The whole experience was stressful, badly communicated and executed by BGC. Absolutely zero follow up and communication from BGC about the initial coach which failed to show and we were given the absolute minimum support by the rep responsible for our coach back home from Tottenham.
Maybe we had a one-off bad experience - who knows, but on what was meant to be the best day of my daughters life, seeing her idols, she was left panicking that she a) was not going to get there and b) was going to be left stranded in London afterwards.
All in all, very stressful and perhaps next time we'll suck up the appalling underground queues to get home.

Used Big Green Coach for return travel to the Prodigy concert at Milton Keynes from Norwich with my daughter,no issues at all, comfortable modern coach excellent journey both ways, wouldn't hesitate to use again for future travel.
Cheers 👍🐜🔥