HireGo Minibus Reviews 173

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire experience pleasant. The service is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall interactions. The booking process is often described as smooth and straightforward, and customer service is noted for its responsiveness and attentiveness. Many consumers also found the pricing to be very reasonable compared to other providers. However, some customers reported issues with pricing, feeling that they were overcharged or that quotes were inconsistent. A few other people also felt that there were discrepancies between what was promised during booking and what was delivered, such as vehicle size, and some experienced problems with drivers not showing up or other service delivery issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness. Customers... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional customer service, prompt... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting its ease and efficiency.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Price

Reviewers highlight positive aspects of price, with many finding the booking process smooth and the price... See more

Based on these reviews

Rated 5 out of 5 stars

Hirego have been brilliant in accommodating my private airport transfer when my first private transfer company bailed on us in the final 24 hours. Marcus constantly kept us updated and filled me with... See more

Company replied

Rated 5 out of 5 stars

HireGo provided brilliant service for our group. Their team was highly professional, arriving exactly on time with a brilliant vehicle. The entire booking process was smooth with Steve, and the price... See more

Rated 5 out of 5 stars

We had a large group (of 30 ppl) traveling for a competition from Dublin! Shawn was super helpful and organised all our trips with ease the week before we arrived. We had four different trips sta... See more

Company replied

Rated 5 out of 5 stars

Abdul made our experience great! He is the kindest person and an absolute pleasure to ride with. He made sure we were comfortable and had water and snacks ready for us. He was quiet while we were rest... See more

Company replied


Company details

  1. Bus and Coach Company

Written by the company

HireGo is a Minibus and Coach hire company in the UK with 2500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, HireGo covers it all.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Flexible Timing

When our ferry was severely delayed, HireGo provided flexibility to keep with our original plan. Although it took a lot of back and forth, we eventually found a solution that worked for everyone. Thank you to Nevil and Marcus for their understanding.

8 March 2026
Rated 5 out of 5 stars

Well done to Shawn

Well done to Shawn ! Great work. Perhaps it'd be easier to receive contact details at least 1 day before the event in roder to make sure there is no stress on the day of transfers!

24 January 2026
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thanks for your review. We try to assign driver as early as possible but sometimes the drivers are assigned on last day due to roaster and availability, thanks for your feedback and we will work on improving it

Rated 5 out of 5 stars

Coach Hire for event

I've booked a coach with HireGo for travel for a friend's hen do next month. I'm really happy with the service so far. Really easy booking process, Marcus has been so quick to respond to any queries, and they've been accommodating to our needs.
I'll update to review after the event too.

6 February 2026
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you Ellen for your review. We are glad you liked our booking process and service from our team

Rated 5 out of 5 stars

HireGo provided brilliant service for…

HireGo provided brilliant service for our group. Their team was highly professional, arriving exactly on time with a brilliant vehicle. The entire booking process was smooth with Steve, and the price was very reasonable compared to other quotes we received. I’d definitely use them again for any future travel needs. Highly recommended for anyone wanting a stress-free trip!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

I booked a coach for my annual trip…

I booked a coach for my annual trip with HireGo. Spoke to a lovely gentleman called Anderson who was ready to meet our needs and ticked all the boxes that I was looking for. I didn't book straight away but when I called back Anderson, was really detailed in how he explained the terms and conditions which made me confident to book.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Rip-off

Rip-off. I hired a coach from Hire Go (Marcus)for a day trip to Bradford on 10/01/26 and was charged £1,250. For the exact same trip on another day just one week apart, I received quotes of less than half that amount from HS2 Coaches and Aziz Coaches. This pricing is completely unjustifiable. Please be cautious and compare quotes before booking — this felt like broad daylight robbery.

10 January 2026
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Dear Siddiq

We are sorry to hear that you feel like this.Quotations are based on number of factors including driver availability, demand date, destination, type of vehicle used, peak demand etc

For your booking on 10/01/26, the price quoted reflected the availability and costs at the time of confirmation, including securing a suitable vehicle and driver for the full day. While it is possible that other operators quoted lower prices for a different date, this does not necessarily mean the original price was incorrect or “unjustifiable.” In this industry, prices of £900–£950 for a 24 seater may be achievable on certain days, but they are not consistently available, particularly when supply is tight.


We encourage our customers to compare quotes before booking, and we are transparent that prices are confirmed based on live availability at the time of reservation. Once a booking is confirmed, vehicles and drivers are allocated and costs are committed.

Regards
HireGo

Rated 5 out of 5 stars

Abdul made our experience great

Abdul made our experience great! He is the kindest person and an absolute pleasure to ride with. He made sure we were comfortable and had water and snacks ready for us. He was quiet while we were resting and drove with confidence and care. We highly recommend him to anyone traveling! Marcus was an absolute pleasure to work with on setting it all up and when our flights got changed, they worked it out to make sure we were taken care of!

29 December 2025
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 4 out of 5 stars

Back again-really good service

It’s my second time using hire go and being assisted by Anderson and I have no complaints.

Friendly and efficient service from Anderson- thank you

5 January 2026
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you for your review. We are glad you liked our service, we look forward to working with you again

Rated 5 out of 5 stars

Professional and reliable service

Professional and reliable service. When making the booking, Anderson was detailed and efficient.

15 December 2025
HireGo Minibus logo

Reply from HireGo Minibus

Dear Oksana, thank you for your review, we are glad you liked our service

Rated 5 out of 5 stars

Service from Henry has been amazing

Service from Henry has been amazing. I will be using them in the future. The booking and payments process were easy and they are very accommodating to part payments. Thank you so much for making life that little bit easier

31 July 2025
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you Ashley, we are glad you liked the service.

Rated 5 out of 5 stars

Henry was great!

Henry was great!! He was my point of contact, answered all queries quickly and adapted when we needed to change our times.

I would defo recommend HireGo and especially Henry if you are able to work with him.

Thank you for making our trip run smoothly!

11 December 2025
Unprompted review
HireGo Minibus logo

Reply from HireGo Minibus

Thank you Janvi for your review. We are glad your trip went smooth. We look forward to seeing you again

Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication and service from Henry. Driver was very friendly and the coach very clean, would definitely reccomend!

16 December 2025
HireGo Minibus logo

Reply from HireGo Minibus

Thanks Ayla for your review. We are glad and we look forward to continue with you and your company

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