Big Green Coach Reviews 

Booked with this company for The Weeknd concert in London. Received our tickets a few days before with tons of information regarding the trip. Special mention to our driver Mike who was lovely and had a hilarious sense of humour! On board we had charger sockets, air con and a toilet. They picked us up on time from Cardiff and we arrived 2 hours before doors opened so had time to have lunch and walk around etc before the concert. On arrival, we were told where the coach would be after the concert and what time to be back so that put our mind at ease knowing what to expect having never been to Wembley before. We also left London on time. Overall brilliant coach journey and would definitely recommend! I’d also book again in future to avoid the cost and stress of driving or getting the train :)

My other half accidentally entered an incorrect email address for me for my ticket. A couple of hours before departure he realised and we contacted customer services at Big Green Coach to resolve. They were so helpful and sorted it immediately. Really impressed with the service.

Have travelled with the BGC to a festival for several years and have never had anything but the best experience. Friendly staff and prompt, helpful customer service. Highly recommended.

Ive used this service many times. Service is excellent. Drivers polite and excellent. Pick up and drop of excellent. Coaches clean and toilets very clean. I would definitely use them again.. no complaints from me. Thank you Big Green Coach. Keep up the good work.

The way there was good apart from the coach arriving late. However on the way back it was said to be back at the car park for the coach at 23:15 and the concert ended at 22.30 so we had plenty of time. We were sat waiting in the coach car park for an hour and 25 minutes before we left, all the other coaches had left at around 23:30 but we were told 12 more people were supposed to be coming on the coach and the driver was not keeping us updated he just stood outside in the car park ringing someone and talking to a worker so we do not know what was happening but it’s so disappointing as I had big plans the next day which I was now going to be tired for.

The concept of providing a direct coach is good but the management of the company I question.
I travelled to the Isle of Wight Festival from London. I found the driver’s to not be professional. No guidance provided for arrival times back in London. We were waiting at the port a number of hours in the Isle of Wight. I gave myself what I thought was plenty of time to catch a connecting train (pick up 12:30pm - onward train 6:30pm) we didn’t get into London until 6.30pm so I had to cancel and book a later train. I found the driver to drive erratically, speeding and breaking heavily. No I wouldn’t recommend them or use them again in the future.

The coaches to/from Vegan Camp Out arrived on time and were comfortable and air-conditioned. However, we were shocked to find out that the on-board toilet was not functional (for 4-5 hour long trips either way!) Thankfully the coach drivers were very accommodating and made a couple of rest stops for us, but it was still anxiety-inducing to know that we had to wait between, and if we had hit a traffic jam we would have been in trouble. To not have a toilet for such a long journey is ridiculous, taking into account basic human needs, medical conditions etc! I specifically emailed to ensure that it was functional on the return journey, and received a reply saying they always try to make sure they have an on-board toilet but, judging from what the drivers said to us, that is not true; it sounds like the company just can't be bothered to fix it/keep it working/clean it. Sort it out for the wellbeing of your customers, please; I definitely won't travel with Big Green Coach again because I'd be too worried about it.

Extremely disappointing service — would not recommend

Our experience with Big Green Coach was absolutely unacceptable. We were two hours late arriving at our festival, meaning we missed a significant part of the event we had paid to attend.

The journey from Bristol to Milton Keynes took around five hours, and the return journey took another four hours. We were also dropped off and collected from a random side street, which was extremely inconvenient and added to an already stressful experience.

Even worse, the behaviour of the driver towards female passengers was completely unacceptable. Passengers were sworn at, spoken to disrespectfully and degraded simply for being women. That is not behaviour anyone should have to tolerate from a service provider.

When we complained, rather than offering a fair resolution or acknowledging the seriousness of what happened, we were initially offered just £15 compensation TO USE WITH THEM, After making further complaints, this was increased to £27.50, but they have still refused to provide a full refund.

So £27.50 between two people after paying over double that for the coach and then the hundreds of pounds we paid for tickets to miss hours of it because of them!

Their justification is essentially that “we got you there and back.” That completely misses the point. Paying for transport does not mean the service was acceptable simply because we eventually reached our destination. We paid for a service that should have got us there in a reasonable timeframe and treated us with basic courtesy and respect.

Being hours late, spending nine hours travelling in total, being dropped off and collected from unsuitable locations, and experiencing unacceptable treatment from the driver is not what we paid for.

The response from Big Green Coach has been incredibly disappointing, and the £27.50 offered does not reflect the extent of the disruption and poor treatment we all experienced. I would strongly advise others to think twice before booking with them.

Big Green Coach do better

Avoid Big Green Coach at all costs. They treat paying customers with utter contempt, and their staff are actively hostile and aggressive.I booked a return weekend ticket in August 2026. Day 1 was an absolute disaster. The outward journey was delayed, and the return journey was delayed by 50 minutes, meaning I didn't get home until 2:00 a.m. When passengers politely asked what was happening, a staff member claiming to be the boss ("Hugh") started shouting at us and aggressively threatened that we could "find our own way home" if we didn't like it. The driver, "Hussain," was equally insulting, sarcastically telling paying customers to "be quiet and patient" and mockingly telling us to buy a taxi if we thought we were "VIPs."To make matters worse, I have a severe knee injury (backed up by MRI scans). Hugh’s complete lack of organization and wrong directions forced me to walk an unnecessary, agonizing 2 miles through coach queues, destroying my knee.When I asked if Day 2 would face the same delays and hostility, the staff were dismissive. With no guarantee of safety or reliability, I could not travel on Day 2. Big Green Coach actually replied to my email admitting their staff and driver behavior was wrong and refunded 50% for Day 1. Yet, they are pocketing the money for Day 2, claiming I just "elected" not to go. It wasn't a choice; it was a direct result of their hostile, unsafe environment and the physical damage they did to my knee. Disgusting company. I am reclaiming my money via an HSBC chargeback.

Turned up exactly on time, bus was clean and the air-conditioning in that heat was a god send. No issues on journey or drop off, hour late departing but it was a music festival and in fairness cars took several hours just to get out the event do we did pretty well. Drivers on on both trips both professional and friendly

Booking side, no issues all easy. Decent price, decent luggage allowance, kept informed via email etc.

Would use them again

Brilliant service from start to finish. Coach arrived promptly at Reading to take us to Finsbury Park for Biffy Clyro, was already 3/4 full as it had picked up from Bristol first, arrived at Finsbury Park in plenty of time. The driver was friendly and helpful and was still cheerful when everyone, staggered back to the coach, knackered and hot onto the cool air conditioned coach, despite the traffic got us back to Reading safely. I’m so glad I booked this, I can’t imagine how crap it must’ve been trying to get a tube & train with thousands of others! I would definitely use Big Green Coach Co again

I had to cancel this year but the green coach was very efficient and helpful
Sorting my refund and happy to help. I used the big green coach in 2024 and the experience was great! Got to the festival no hassle came back no hassle.

Everything that this company offered they delivered. Kept to timetable exactly, pick-up, drop-off & return. Drivers drove safely and were friendly. Coach lovely, clean and comfortable.

Prompt and professional service - couldn’t fault it!

Easy to book, coach was bang on time to collect us to take us to Eddfest. Made it there in good time, driver was very helpful letting us know that the coach would stay put where it was until home time.

At the end of the night it was easy to find where we needed to go to get back to the coach, which duly waited until the appointed time before setting off. This reassured me that people had a fair opportunity to find their way in time.

The driver put the World Cup match on the speakers, which pleased a lot of passengers.

I think the only slight mishap was a typo on the road name we were being collected from for the outbound journey, but I emailed customer service and they duly replied and were very helpful.

A smooth and comfortable journey, would book again with you happily! Thanks for a great day out!

Travelled to Knebworth for Eddfest.
Coach had 5 seats across each seat was narrow with very little leg room.
The Coach on board Toilet was locked and not in use.
Return journey :-
Coach was difficult to find, it was not in the agreed pick up location.
We were on board for 4 hours for the Return journey, driver got lost .
The driver had to stop on the hard shoulder so passengers male and female could have a Toilet break.
This was the most uncomfortable Coach journey I have ever had.

I’ve used big green coach for two concerts at Wembley recently and I can’t fault the service! The drivers are so lovely! Air con and toilet on coach. Honestly I haven’t a bad word to say! Will definitely be using again!

We used BGC to see BTS in London. Thought whole service and experience was well planned and organised. Quick to answer email queries, overall really positive experience, definitely would use again and would recommend to others.

Sadly, our coach was very late in picking us up after the concert, claiming to be lost somewhere nearby. the concert had been over 90 minutes by the time the coach arrived for us, and all other BGC's had left at this point, leaving us worried it just wasn't going to turn up to take us home!

The driver almost missed the first stop (it took another passenger to speak to the driver for him to realise) - he thanked her for letting him know, stating it was almost "too late" to recitfy (very concerning comment for those whose stop it was!). The coach had no toilet, and due to the time of the night, access to public toilets was even more challenging. Our tickets were not checked, so the driver did not know how many people he was expecting. When he stopped for us to find a public toilet to use in an unfamiliar town there was no tally of how many had gotten off - I hope no one was left behind!

This service had so much potential for taking away stress of big arena events, especially for those who find crowds on public transport at the end of the night overwhelming. Sadly due to the delay, any reduction in overwhelm and anxiety was lost at this point. Unfortunately, the outcome did not meet our expectations, and I think I'd think again before I went to book Big Green Coach again.

Iron Maiden Knebworth. Awful coach. Small seats. Driver had no clue where he was going. Had to be directed by passengers. Nearly lost some! Total chaos on way out and back. Told me to hurry up at services as we only have 5 mins. Then spent 40 mins getting a coffee himself! Everyone wondered where he had gone. Left engine running. The list is endless.Idiot! Good job company on coach was good and we laughed about it. Maiden were great!

I used the big green coach to travel to Wembley to watch Bruno Mars. All parts of the experience were excellent from pick up to drop off. The drivers were helpful, funny and made the long travel time a good experience. We were dropped off in the pink car park right outside Wembley and collected in the same place which was so easy and convenient. I would definitely use them again.