I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo. He was exceptionally helpful, knowledgeable, and patient throughout the proces... See more
Location
Switch locationUnit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB
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Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... See more
Company replied
I love my new dunlopillows I got served by Lorenzo,what a caring knowledgeable man He made my shopping experience fun and painless I recommend asking for him to serve you great sale on now instore
Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimat... See more
Company details
About Bensons For Beds - Cambridge
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom
- 1223356994
4.8
Excellent
406 reviews
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Excellent customer service
Me and my family had an excellent experience at Cambridge Beehive Retail Park wigh the Store Manager Monju. He was very knowledgeable and informed us about bed related information and answered thoroughly all of our questions. He was very kind and welcoming into the store too! He made our experience with buying a bed on a good deal very easy and pleasant and we will be sure to come again if we need to buy anymore furniture. Moreover all staff were very kind and asked us if we need help with anything.
30 August 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy to hear that you and your family had an excellent experience at our store. We appreciate your kind words regarding our team's knowledge and welcoming attitude. It's great to know that we made buying a bed easy and pleasant for you. We look forward to assisting you with any future needs, Megan at Customer Care
Reply from Bensons For Beds - Cambridge
We appreciate your recommendation and are happy you enjoyed our service. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
From purchasing the mattress instore to…
From purchasing the mattress instore to getting it delivered has been a great experience. Kept informed all the way about the delivery.brilliant communication.
26 August 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy to hear that your mattress purchase and delivery experience was great! We appreciate you acknowledging our communication. Thanks for the positive feedback,
Megan at Customer Care
Good service
26 August 2025
Reply from Bensons For Beds - Cambridge
Thank you for the 5-star review! We value your feedback and can’t wait to see you again. Take care, Megan at Customer Care
Monju was very helpful
Monju was very helpful! Listened to what I was looking for and showed me those as well as others that suited my needs. I had the time and privacy to try many mattresses out and could make up my mind without feeling rushed. Monju was also very informative and friendly.
26 August 2025
Reply from Bensons For Beds - Cambridge
We're glad you enjoyed your experience. It's great to hear that our team member was so helpful and informative, providing you with the time and space to choose the perfect mattress. Thank you for your positive feedback, Megan at Customer Care
We had a really great experience with…
We had a really great experience with Monju at Bensons for bed Cambridge branch. We were looking for the extra firm mattress but difficult to choose between a few candidates. The sale professionally and patiently explained the details that helped us a lot.
22 August 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that you had a really great experience at our Cambridge branch. We're glad the details provided helped you choose between the mattresses. Thank you for your positive feedback, Megan at Customer Care
Monju was fantastic
Monju was fantastic - very helpful and knowledgeable. He had our best interest at heart and did not upsell us
20 August 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the helpful and knowledgeable service you received. Take care, Megan at Customer Care
Helpful member of staff,took…
Helpful member of staff,took trouble,but in the end the computer programme was the problem. Because we had a Spanish number the programme wouldn’t go far enough for us to buy.
However I went online when back home and my phone number did not cause a problem! Now we await delivery and hope that goes according to plan.
4 August 2025
Reply from Bensons For Beds - Cambridge
Thank you for your feedback. We're happy to hear our staff provided great service, although we apologise for the issue with the computer program. We're glad you were able to successfully complete your purchase online and we are looking forward to delivering your order as planned. Thank you for choosing us, Megan at Customer Care
Excellent Service & quick delivery
Bought Bed & Mattress during sale, reasonable price and excellent service by Manager Monju at Cambridge branch, with Mattress protector & Bed care kit given complementary due to longer wait to be served.
17 July 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
Thank you for choosing us for your new bed and mattress! We're glad to hear that you had a great experience with our Manager Monju and enjoyed the added bonuses of a mattress protector and bed care kit. It was a pleasure serving you at our Cambridge branch. Sleep well! Megan at Customer Care😊
This is the 3rd bed I have purchased…
This is the 3rd bed I have purchased through bensons and again fantastic service.
Very helpful in the store and also on the phone with the customer service team.
Would always recommend them..
29 July 2025
Reply from Bensons For Beds - Cambridge
Thank you for trusting us with your third bed purchase! We are so happy to hear that our service in-store and on the phone left a positive impression on you. We truly appreciate your loyalty and will continue to provide top-notch service. Thank you for the recommendation, Megan at Customer Care
Bensons for Beds, highly recommended.
We went into Bensons for Beds just to browse. We did not plan to make a decision to buy at first. We tried a lot of mattresses and looked at different beds. The store manager Monju spent a lot of time explaining the different beds and mattresses to us. He was very resourceful and gave us good advice and extra tips. We bought 2 beds with storage, 2 different mattress to suit my daughter and I. We felt we have made an informed decision in getting 2 amazing beds. Thank you to Monju and we highly recommend Bensons for Beds.
16 July 2025
Reply from Bensons For Beds - Cambridge
Thank you for taking the time to share your experience at our store! We are thrilled to hear that Monju provided you with personalised and informative service. Our team takes pride in helping our customers make informed decisions. We are grateful for your recommendation and hope you enjoy your new beds! Happy sleeping, Megan at Customer Care
Monju was extremely helpful and…
Monju was extremely helpful and knowledgeable in finding the perfect mattress for me. He was very patient and gave us the time and space we needed to make a decision.
Did not feel rushed and he was not pushing us for any particular brand of mattress which was refreshing.
His guidance ensured that we got the best mattress for us and gave us a great deal.
Highly recommend this store.
9 July 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
Thank you for the glowing review! We're so glad that Monju was able to help you find the perfect mattress and that you didn't feel rushed or pressured. Providing top-notch customer service is always our priority. Thank you for recommending our store to others. Sweet dreams on your new mattress, Megan at Customer Care
Great service
The team member was very helpful. Took notice of the particular condition I have and showed me a range of options. He was very clear about how to look after the item. It was an excellent experience in customer service. Well done
17 July 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
Thank you for your kind feedback! Our team takes pride in providing exceptional customer service and we're thrilled to hear that you had a great experience with us. We hope to continue seeing you and providing top-quality care for your items. Thank you for choosing our business, Megan at Customer Care
The location of the store
The location of the store
The staff are always helpful
Am pleased with products
14 July 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
Thank you for your kind words! We strive to provide excellent customer service and we're delighted to hear that our staff has been helpful. We're glad you're pleased with our products as well. See you again soon, Megan at Customer Care
Great service
We had a fantastic experience purchasing our new mattress online—great service, quick delivery and good quality product.
4 July 2025
Reply from Bensons For Beds - Cambridge
Thank you for the positive review! We are thrilled to hear that you had a great experience purchasing your new mattress online. We take great pride in providing excellent service and high-quality products to our customers. We hope you enjoy your new mattress, Megan at Customer Care
Staff was helpful
2 July 2025
Reply from Bensons For Beds - Cambridge
Thank you so much for your review! We take pride in providing helpful and attentive service to all of our customers. It was our pleasure to assist you, Megan at Customer Care
Easy to understand the ordering…
Easy to understand the ordering process. There's plenty of choice for headboards and mattress comfort. Looking forward to our bed arriving
29 June 2025
Reply from Bensons For Beds - Cambridge
Thank you for your positive review! We always aim to make the ordering process as easy as possible and provide a variety of options for our customers. We can't wait for you to experience the comfort of your new bed, Megan at Customer Care
It was nice experience
It was nice experience. The stall manager I think his name was Monju. He was a really experienced guy and he make us understand very wall. So I will give 5start for that.
24 June 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy to hear that you enjoyed your shopping experience with us. It's great to know that one of our team members made such a positive impression and was helpful. Thank you for your 5-star review, Megan at Customer Care
Excellent service
I was dealt with by 2 members of staff, both were very helpful and I walked away with a perfect bed. I got home and had a question about my purchase, so I telephoned the store, there was no answer, I knew the shop was busy so was going to call again, but 5 minutes later a member of staff had seen the missed call and returned the call to me, excellent service.
21 June 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that our staff were helpful and you found the perfect bed Miss Stanford! We appreciate you mentioning the prompt call back; providing excellent service is important to us. Thank you for your positive feedback, Megan at Customer Care.
Excellent customer service
Rinsha & Monju were fantastic they gave us time to have a good look around found what we wanted and needed we had a budget and managed to get a great deal.
Will definitely be back to get our children’s beds
Thanks again
16 June 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy you found what you wanted within your budget! It's great to hear that you had a positive experience and we appreciate your intention to return for your children's beds. We cant wait to welcome you back MS Chard, Megan at Customer Care
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