Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... See more
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Location
Switch locationUnit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB
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Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimat... See more
My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... See more
Company replied
Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to... See more
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Company details
About Bensons For Beds - Cambridge
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom
- 1223356994
4.8
Excellent
402 reviews
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The staff were very professional and…
The staff were very professional and helpful in giving us advice and showing us all the different types of mattress in the store and we tried out a vast amount of different makes of firm and medium to firm mattresses. We ordered the chosen mattress and it was delivered in good time by very helpful delivery team. However the mattress we brought is a lot firmer than the mattress we tried in the store and the wife and I are not sleeping very well. We do understand the time sleep trial period of 7 to 40 days in getting the mattress to settle in and adjust to our body. We are in the early stages of using this mattress and we are both under the same agreement that we may need to seek an alternative less firmer mattress in the coming weeks.
29 November 2025
Reply from Bensons For Beds - Cambridge
We appreciate your feedback and are glad the team provided helpful advice and efficient delivery. We acknowledge the mattress firmness differs from what you experienced in-store, impacting your sleep. We hope it adjusts during the trial. If needed, we are here to assist you in finding a more suitable option.
I was disappointed to find out the…
I was disappointed to find out the mattress i ordered kept getting back ordered because the factory didn't have it in stock, when the online system said it would be ready by a certain date. I had to wait nearly two months and had to pay an extra 1000 pounds to get another mattress since the one i originally wanted kept delaying.
13 November 2025
Reply from Bensons For Beds - Cambridge
Hello, I am so sorry to hear of the issues you've had with your goods. Please can you email us at enquiries@bensonsforbeds.co.ukso we can look into this further for you. - Team Bensons
Reply from Bensons For Beds - Cambridge
We’re so pleased Henry provided attentive and helpful service. Your feedback means a lot to us,
Megan at Customer Care!
Service and the manager was very good
10 November 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
Thank you for your kind words! We’re thrilled to hear the service and our manager made a great impression. Your feedback means a lot to us,
Megan at Customer Care!
Very helpful staff.
The staff in the Cambridge branch were very helpful. They explained everything very clearly. I'm looking forward to my mattress arriving
17 November 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that the staff in our Cambridge branch were very helpful and explained everything clearly. We appreciate your feedback and hope you enjoy your mattress,
Megan at Customer Care
The staff were very helpful and…
The staff were very helpful and professional in speaking to us over our new mattress requirement.
17 November 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful and professional with your mattress needs.
We're always here if you need anything else,
Megan at Customer Care
Bed hasn't arrived yet
Bed hasn't arrived yet so cant leave an full review until it has. Henry in the cambridge store was very helpful.
29 October 2025
Reply from Bensons For Beds - Cambridge
Thank you so much for your feedback—we’re thrilled to hear Henry at our Cambridge store was helpful! We can see your order has now been delivered, and we’d love to know if you’re enjoying it as much as we hoped you would.
Wishing you many peaceful nights of sleep!
Best regards,
Megan
Customer Care Specialist
We recently purchased a bed from…Cambridge Bensons
We recently purchased a bed from Cambridge and were genuinely impressed with the level of customer service we received from Henry throughout the process. He was friendly , knowledgeable and attentive without being pushy. Henry took time to understand what we were looking for and guided us through different options. The ordering process was smooth and delivery arranged. Great experience.
17 October 2025
Reply from Bensons For Beds - Cambridge
We're genuinely happy to hear about the great customer service you received during your bed purchase. It's wonderful that our team member was friendly, knowledgeable, and attentive. We appreciate your positive feedback regarding the smooth ordering process and delivery arrangement.
Come back and visit us anytime,
Megan at Customer Care😁
Reply from Bensons For Beds - Cambridge
Thank you for your feedback! We're glad to hear you were happy with the service and your double bed and pillow.
Best wishes
Megan – Customer Care
I was looking for a new mattress
I was looking for a new mattress, which could relieve my back pain. I received excellent advice in the shop and perfect assistance in the following days by phone and website.
I also received a good offer, competitive compared to other quotes.
3 October 2025
Reply from Bensons For Beds - Cambridge
Back pain relief and great service? Sounds like a win-win! Glad we could help you find the perfect mattress and keep you comfy all around. Sweet dreams and happy backs ahead! Megan at Customer Care💪😊
Reply from Bensons For Beds - Cambridge
Thank you for your 4 star review Mr Brixey. We will address your concerns with store.
We hope you love your new order,
Megan at Customer Care🛏️
Good looking bed
Saw bed in showroom and then ordered online. Very easy and bed came flat packed, good instructions and ok to assemble. Very comfortable bed and granddaughter really likes.
9 July 2025
Reply from Bensons For Beds - Cambridge
Thank you for your feedback! We’re glad the online ordering and assembly were easy, and that you and your granddaughter love the comfortable bed.
Best Wishes,
Megan
Bensons for Beds Customer Care
Excellent service from a very…
Excellent service from a very knowledgeable manager. Courteous and friendly. Made it a pleasure to shop.
4 October 2025
Reply from Bensons For Beds - Cambridge
Thank you for your feedback! We're delighted to hear you had a positive experience with our knowledgeable and friendly manager. We're committed to providing excellent customer service and are glad we met your expectations.
Take care,
Megan at Customer Care
Better buy somewhere else
Service was ok-ish, we found what we wanted, but if the person who is taking the order is not listening and you end up with assuming you booked a service to then recognise it hasn't been booked and you get charged additionally, that's really bad. Furthermore, not getting explained a bill and what the different abbreviations mean is not only customer unfriendly, but also simply unacceptable.
Had to come back twice and still end up with self-assembly.
Next time I will choose a different company, sorry BfB, that was pathetic.
27 September 2025
Reply from Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with your order, the service booking, and the bill explanation. We'll address this internally to improve our service and communication.
Thank you,
Lauryn at Customer Care
Monjh was a great help when choosing a matress
Monjh greeted my 92 year old mother and myself very warmly, was extremely helpful, and very patient in helping my mother choose the right mattress. He was very knowledgeable on all the mattresses she tried out. I would certainly recommend him and Bensons for Beds.
30 August 2025
Reply from Bensons For Beds - Cambridge
We're delighted to hear about the warm and helpful service you and your mother received. It's great to know that our team member was patient and knowledgeable in helping you choose the right mattress. We appreciate your recommendation.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Cambridge
We're glad you found our sales team knowledgeable and straightforward. Thank you for your positive feedback; we appreciate it!
Best Wishes,
Megan at Customer Care
Excellent customer service
Excellent customer service, very detailed in items purchase so we knew exactly what we were buying. Not pushy at all, answered our questions and more. Friendly and professional.
4 September 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that our detailed service helped you feel confident in your purchase. We appreciate you noting our team's friendly and professional approach to answering your questions.
Take care,
Megan at Customer Care
If you visit the Cambridge branch speak…
If you visit the Cambridge branch speak to Henry! Such a help for us and very knowledgeable!
28 August 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear that you had such a positive experience at our Cambridge branch. Take care,
Megan at Customer Care
Excellent customer service
Me and my family had an excellent experience at Cambridge Beehive Retail Park wigh the Store Manager Monju. He was very knowledgeable and informed us about bed related information and answered thoroughly all of our questions. He was very kind and welcoming into the store too! He made our experience with buying a bed on a good deal very easy and pleasant and we will be sure to come again if we need to buy anymore furniture. Moreover all staff were very kind and asked us if we need help with anything.
30 August 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy to hear that you and your family had an excellent experience at our store. We appreciate your kind words regarding our team's knowledge and welcoming attitude. It's great to know that we made buying a bed easy and pleasant for you. We look forward to assisting you with any future needs, Megan at Customer Care
Reply from Bensons For Beds - Cambridge
We appreciate your recommendation and are happy you enjoyed our service. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
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