Bensons For Beds - Cambridge Reviews 

I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo.

He was exceptionally helpful, knowledgeable, and patient throughout the process, making sure I found exactly what I needed without any pressure. Excellent, friendly customer service like this is rare to find. Thank you, Lorenzo, for all your help.

I love my new dunlopillows
I got served by Lorenzo,what a caring knowledgeable man
He made my shopping experience fun and painless
I recommend asking for him to serve you great sale on now instore

Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimate reason we brought the items!

The manager was really positive despite the branch closing which is a shame as it is our go to in Cambridge the whole experience was easy and even down to the delivery guy used to deliver the bed from the branch
Brilliant service

Brilliant - from buying the bed in Cambridge to the excellent delivery crew - I have been very happy with the service,

Hi we had a great experience with Benson beds
The assistant at the shop was attentive and kind very willing to help to find the best item
The arrival of my bed was also excellent with the drives carlos,adam very polite and friendly,l was very impressed when they had special shoes covers to enter my home which had a cream carpet
Many thanks

I had a fantastic experience with Benson at Beds Cambridge. The store manager was incredibly helpful, friendly, and professional throughout the whole process. He took the time to understand exactly what I was looking for, answered all my questions, and made the whole experience relaxed and straightforward.

What really stood out was how much they genuinely take care of their customers. The level of care, attention, and personal service was exceptional, and it’s clear that customer satisfaction is a real priority for the team.

It’s such a shame that the Cambridge store is closing down, especially when you experience this kind of excellent customer service. The store manager is a real credit to the store, and I’m sure many customers will miss the team.

I would highly recommend Benson and the Beds Cambridge team to anyone. Excellent service, genuine care, and a fantastic customer experience from start to finish.

Store Manager Monju is brilliant. He is very professional, knowledgeable, kind and friendly, and someone you can genuinely trust. He truly cares about his customers and always goes above and beyond to make sure they are well looked after. Excellent customer service from a fantastic manager.

My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kieran went out of his way to explain different mattresses etc. and even delivered a bedside table, no longer deliverable under house rules.

Polite, on time delivery and high quality bed.
Benson for Beds,delivered on time and kept the delivery information constant.
Sales staff member in Cambridge showroom was exceptional & very professional also.
Thank you.

Helpful shop staff, not pushy. Mattress delivered within the give time window. Everyone was friendly and efficient.

Excellent, friendly customer service, Very helpful staff.

We visited on Monday 10th August 2026 and were greeted by Rinsha. She was excellent. Her product knowledge was brilliant and although she couldn’t provide us with the bed base we had originally decided on on line , due to there not being any in the size we wanted, she offered alternatives and we found a suitable replacement. The next day I needed to change a couple of bits on the order and again she was very professional and sorted it all out with ease. Overall a great experience. Thank you Rinsha.

Amazing service v knowledgeable team and great products. We bought that day v easy thanks.

Monju at benson for beds at Cambridge was very approachable. He help me and my partner find the best mattress texture thats suits our needs which made the process of us choosing a bed very excited and easy. And once we had chosen a bed the overall paperwork and payments he made sure fit our monthly expenses which was very handy with having 3 kids.

Good communication and service from the whole team.

Parisa sold me a bed and managed to add maters protection and cleaning pack too. She was very helpful and showed me a lot of different choices but also let me choose freely what I wanted. The bed has not been delivered yet

Thank you

I had very welcoming customer experience when I came to visit the store. There was a lot of information to take in when considering the best choice of mattress, much to my surprise however the Cambridge store manager made it easier for me to follow through with my choice of purchase. On the day of delivery the team were very professional and courteous and fortunately didn't need to reschedule any plans to fit around it. so far finding the mattress to be very comfortable.

Monju at the Cambridge store was helpful, knowledgeable and friendly. He went through various options to suit the slightly unusual set up I required. We didn't feel rushed or pressured into making a decision. I was also very impressed that the manufacturing is in England, without being exorbitantly priced. Delivery time is in two weeks, so let's hope the rest of the team are as professional as Monju.