Bayfields Opticians & Audiologists Reviews 3,039

The service itself was second to none with care & attention to detail.The only drawback will be for elderly customers who will find climbing the steep stairs a challenge.Some will not be able to make... See more

I have been using this opticians in Cheam for years and remained when they were taken over by Bayfields. My recent eye exam was thorough and when a scan revealed a possible issue, I was referred qui... See more

I recently had my eye test with Philip, and I couldn’t be more pleased with the experience. He was incredibly informative, taking the time to explain everything clearly and thoroughly, which reall... See more

We felt welcome from the minute we entered. All three staff who dealt with us were very friendly, professional, knowledgeable and helpful. Nothing was rushed, everything was explained clesrly and all... See more

The practice have welcomed me so much, I felt at ease from the time of making the appointment, during my test and while trying the different frames. The staff are so wonderful made me as part if the f... See more

We were made very welcome. The staff were all lovely and everything was fully explained. We wouldn't hesitate to recommend Bayfields, Garforth - with the exception of one issue: the price of frames... See more

My eye test was conducted very professionally and thoroughly. Everything explained clearly by Keira who was friendly and welcoming. The front of house staff were also very welcoming and gave excellen... See more

New glasses needed after eye test. Very helpful service in selecting frames etc. After ordering only took 6 days before the text advising they had been received. Very good end to end service as has b... See more

Carried out a thorough eye test, clearly explaining what was being done. Helped with choosing the right frames for me. My glasses were ready within a few days and are perfect. Everyone was very... See more

I returned to the Practice for the third time in 5 years because I have always experienced very good service from them. There was a really extensive choice of spectacles to chose from The extra time... See more

Warm welcoming atmosphere, spotlessly clean. The optometrist explained everything clearly and understood my needs. An excellent range of spectacles with costs clearly explained and no pushy sales pi... See more

The eye test is fine but it's getting very expensive. The frames are unimaginative in that they are mostly the same shape and style apart from the most expensive ones. The children's frames which are... See more

As far as I can see the examination, explanation of the optician and fitting of the glasses went welll and my questions at fitting were answered. The glasses look good Time will tell if a get used to... See more

I truly cannot think of anything that needs to improve. Everyone is friendly and helpful, my eye test is carried out very thoroughly and the optician always takes time to explain the changes they have... See more

I had a very good experience from when I first entered to leaving. I was welcomed at reception and only had a short wait before seeing Ben. I was treated well with a good explanation of all that was... See more

As soon as I walk into the store I am greeted in a friendly but professional manner. Offered a drink and a seat in a comfy area. The services are modern and efficient and the opticians are very know... See more

Called into Byfield opticians in Ewell to see if they could repair / change the arms of my glasses with another pair more comfortable, seemed not a problem despite my not being an existing customer. 4... See more

I never have a problem at Bayfields. All staff are friendly, helpful and totally professional. I am always treated with kindness and respect, in fact, I look forward to my appointment and seeing them... See more

Welcoming, pleasant, helpful and well mannered staff. Very knowledgeable where no task/question was any trouble to do/answer.

Looking good early in the process: ordered monthly disposable contact lenses for a trial and so far, so good. Thorough eye exam and comprehensive consultation on contact lenses and new spectacles.

A warm welcome was appreciated, with a cup of tea! Eye exam was professional and I will be returning to order new specs next week.

Friendly helpful staff that gave great advice and did not pressure me into buying the most expensive of the products on offer. Would recommend there services to anyone.

The eye test was provided by a polite and professional optician. Everything was very well explained and it will encourage me to return in the future.

Great staff who explain things clearly . Eye test was comfortable optometrist was very good explained the results so that I understood

Service very friendly and efficient. I don't think the range of frames is as nice as when it was Cottam and Glaister. I struggled to find some frames I was happy with, and the total cost seemed extre... See more

The best trip to the opticians I've had in 25 years! Literally flawless in their service and care, the Optician was an absolute ray of sunshine and the dispensing technician was helpful and knowledgea... See more

I have great confidence in Kerry who is always efficient and professional. The other staff are also helpful and friendly

Friendly staff. Knowledgeable optician who made you feel at ease and explained everything as she went along Good range of glasses

I was glad to use Bayfields for my ear wax removal. The young lady who did the removal was apparently a trainee, but was very professional and keep explaining what she was doing.

Great service!! Turned around a new pair of varifocals in 7 days. Really helped me out as I was going abroad the following day. Would highly recommend. Ken was very professional and friendly.

Efficient friendly and relaxed. Information given and had time to ask questions. Given time to make my choices but practical advice given too.

The team at the Macclesfield branch are always helpful, kind, and make the process of attending an eye appointment or choosing a new pair of glasses a good and reassuring experience. I would highly re... See more

The staff are so friendly and professional, I always feel welcomed and get the best service , I wouldn't go anywhere else now

All u get from bayfields is a barrage of “book you appt” emails and calls!! Tried to book and didn’t want the only optician at the branch. The person then suggested my account be closed until they h... See more

It was lovely experience . All staff were kind respectful and were knowledgeable. I would recommend them to anyone who asked about my experience

Excellent optometrist…Chi… great customer service when picking up new glasses ..Charles. However too condescending and pushy trying to offer ‘add on’ services when choosing new frames

I received very good service and advice both for my hearing test and for my eye test. I appreciated the time taken and the attention to detail,

Very impressed by all the team’s care and attention to detail, you are made to feel like a valued customer and nothing is too much trouble.

I love this company, they make you feel they really what you to have a 5 star experience. All staff are pleasant, caring and acting in your best interests. My first visit they told me I should get my... See more

First class experience, from reception to eye test. Very friendly and knowledgeable staff.

Sara the optician once again comes out on top! Went for my 4 week follow-up check after my lens cleaning from a secondary cataract and everything went smoothly as possible. Sara always explains eve... See more

My experience with Sal at the Henleaze Bayfields branch was absolutely terrific. She was friendly, efficient and informed, and conducted my examination with great professionalism and human warmth. I c... See more

Excellent service provided by all the staff, especially Kelly, who carried out a thorough examination of my eyes in a friendly and very professional manner, and also Sonja, who efficiently carried out... See more

Must first experience entering the world of hearing aids but was looked after from start to being fitted and assured of ongoing support. A good personal service.

My first visit to this optician was unfortunately not a great experience. As it was my first ever appointment, I was hoping to feel reassured and guided through the process. Instead, the interacti... See more

The people are so friendly and the service is excellent. My glasses were made in quick time and my old pair made to new spec very quickly thankyou

It was my first time and I was so impressed, lovely welcoming people and very professional, very happy

I wouldn’t go anywhere else to get my eyes tested .. but all I would say is don’t be pushed into buying their frames if you don’t like any..!

Very good staff very good and polite Seen on time eye test was good also gave me better prescription for my short sight going for fitting next week will recommend

This is the worst experience I’ve had in over 20 years as a customer. I’ve had an extremely frustrating experience over the past three months with Bayfields Opticians, involving repea... See more

Optician saw me on time, was friendly and explained all the tests as they did them.

Very professional caring and helpful. Tejal is very kind and patient. Wouldn't go anywhere elsewhere

1) 1st appointment 19/3 for eye test with ever helpful Emma. Payment? Sorry, you'll have to wait for a long phone call to finish before the form can be printed (15 mins). Bayfields' computer system... See more