The optician that did my test (sorry I can’t remember his name but he had long hair!) was brilliant. So thorough and took his time to explain the scans making me feel informed throughout. I felt no pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my second appointment with Tom who was lovely and friendly who put me completely at ease. Although at this stage I feel I am not quite ready in needing hearing aids, I know it will happen an... See more
It wasn't great but it was good. The representative was tied up with another customer so was 20 minutes late for the appointment, which meant I had to hurry, fortunately this was only a small problem.... See more
Company replied
I am writing this on behalf of my 89 year old Dad who had a stroke which effects his speech. I found them to be compassionate and understanding. They took their time with him and also listened. Furt... See more
Company details
About Bayfields Opticians & Audiologists - North Walsham
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
11 New Road, NR28 9DE, North Walsham, United Kingdom
- 01692 403687
Comprehensive eye tests
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Out standing service
Staff very helpful and go out there way to make sure you are ok on all levels
Helped me up stairs and carry my bags
Out standing eye test so well trained
Make you smile and feel at easy
Helped back down to chose new glasses no pressure on what type or to spend more then you needed to
Recommend them for ur next eye test
Will tell others of my experience many thanks will see you soon to pick up my new glasses
12 May 2026
Very friendly
Very friendly, cheerful optometrist and audiologist! I suffer from health anxiety! Both men completely put me at ease!
8 May 2026
Very helpfull and informative optician
Very helpfull and informative optician. Was very patient considering my appt ran over the 45 minutes allocated. Both other staff members professional and friendly.
29 April 2026
Well looked after
28 April 2026
Everyone is so helpful and kind
30 April 2026
I can see clearly now…
The optician that did my test (sorry I can’t remember his name but he had long hair!) was brilliant. So thorough and took his time to explain the scans making me feel informed throughout. I felt no pressure to select frames, but with the help of Ellie & Debbie chose a lovely pair that I’m really happy. The whole experience was relaxed and enjoyable - thank you!
25 April 2026
Polite
Polite, professional care from everyone with whom I came into contact.
Overrall, a pleasant & satisfying experience.
23 April 2026
Friendly and efficient
24 April 2026
Very professional with friendly staff…
Very professional with friendly staff throughout and I would have no hesitation in recommending them. Had a slight issue with my replacement spectacles that they resolved most satisfactorily, whilst keeping me informed and updated in the interim.
11 April 2026
I was looked after professionally told…
I was looked after professionally told every aspect of what was happening very happy with my experience
11 April 2026
Very friendly and professional.
1 April 2026
Very efficient and professional service
2 April 2026
Looking good early in the process
Looking good early in the process: ordered monthly disposable contact lenses for a trial and so far, so good. Thorough eye exam and comprehensive consultation on contact lenses and new spectacles.
25 March 2026
Great advice and service
Great advice and service, from very friendly Receptionist and Optometrist.
30 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.