Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... See more
Company replied
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout. We'... See more
Company replied
I ordered some barriers for a car park. I made a mistake and did not order enough bolts, they contacted me the next day to let me know and arranged for the extra bolts to be added to my order. When... See more
Company details
- Security Equipment Store
- Construction Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
- Security System Supplier
About Barriers Direct
Written by the company
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Contact info
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Barriers Direct
Thanks very much for the kind review! We hope to see you at Barriers Direct again soon.
Better communication.why and what was…
Better communication.why and what was the problem before I'm chasing them for answers
6 August 2026
Reply from Barriers Direct
Thanks very much for the 5* review, we really appreciate it! We hope to see you again soon.
A very well organised system so easy to…
A very well organised system so easy to use , no problems whatsoever 👍
5 August 2026
Reply from Barriers Direct
Thanks very much for the 5* review, we really appreciate it! We hope to see you again soon.
Excellent quality product
Excellent quality product, very swift delivery and good price.
Installation was very straightforward creating almost immediate security.
27 July 2026
Reply from Barriers Direct
That's a great reassurance. Thanks so much for taking the time to leave us a review, we hope to see you again at Barriers Direct soon.
Reply from Barriers Direct
Thanks for taking the time to review us. It looks as thought your order was part-delivered, with the second part being delivered the following day - unfortunately this happens on occasion, where items are manufactured and dispatched from different warehouses. I do apologies for any inconvenience this may have caused. We hope to see you again at Barriers Direct in future.
No fuss great web site good prices and…
No fuss great web site good prices and fantastic delivery
27 July 2026
Reply from Barriers Direct
That's certainly our aim, so we are really glad to hear we met your expectations. Thanks so much for your review.
🌟🌟🌟🌟🌟
I cannot rate this company highly enough. The gate i ordered arrived damaged obviously due to the courier. When i contacted customer services with a couple of photos they immediately sent a replacement gate. It arrived within a week and by a different courier. 🌟🌟🌟🌟🌟👌
30 July 2026
Reply from Barriers Direct
Happy to help! Thrilled to hear the gate has lived up to your expectations, and the customer services team were on hand to help. We hope to see you again at Barriers Direct soon!
These barriers are great quality and a…
These barriers are great quality and a great price.
Delivered with good protection in the parcels
Will purchase again if required.
29 July 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear all went well with your order, and you were happy with the service provided. We hope to see you again soon at Barriers Direct.
Easy ordering and quick delivery
22 July 2026
Reply from Barriers Direct
Great news, I'm pleased to hear everything was to your satisfaction. We hope to see you again soon.
quick responce and rapid delivery and…
quick responce and rapid delivery and product we were looking for
22 July 2026
Reply from Barriers Direct
I'm glad we were able to help! Thanks so much for your review.
Found on Google easy Web site good…
Found on Google easy Web site good prices dispatched quickly will use again
22 July 2026
Reply from Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
A good company to deal with
Very good service arrived when promised and at at a very competitive price well done
29 July 2026
Reply from Barriers Direct
Fantastic news, thanks for taking the time to leave us a 5* review! It means a lot. We hope to see you again soon.
excellent service and fast delivery
21 July 2026
Reply from Barriers Direct
Pleased to hear you are happy! Thanks so much for your review.
Ordering was easy and the item arrived…
Ordering was easy and the item arrived safely , it does the job but nothing really stood out .
31 July 2026
Unprompted review
Reply from Barriers Direct
Thanks for your review - ease of ordering and safety and efficiency of delivery are our key aims, so I do hope we met your expectations.
Reply from Barriers Direct
Thats great news! Thanks so much for your review. We hope to see you again at Barriers Direct soon.
Perfect for purpose
Able to supply exactly what I was looking for. 10mph Speed bumps are working effectively in the area of use. This is my second order and both were delivered promptly and packaged well.
21 July 2026
Reply from Barriers Direct
Thanks Karen, your repeat business means a lot to us! Thrilled to hear we were able to assist. We look forward to seeing you again soon at Barriers Direct.
needed a new base as someone hit our…
needed a new base as someone hit our post
& damaged base. They were quick in replying, quoting, then delivering new base. Thanks
17 July 2026
Reply from Barriers Direct
Fantastic to hear, speed and efficiency are some of our key aims. We look forward to doing business again with you in future.
Quality was decent but the long wait…
Quality was decent but the long wait and lack of clear updates spoiled the experience .
25 July 2026
Unprompted review
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