Baby Max Reviews 477

Very disappointing experience with BabyMax.

I ordered a Cybex T Base which arrived damaged, and it was also not properly protected inside the box.

Customer service asked me to return it and sent a return label. We shipped the parcel the same day using their label, but a few days later the exact same package was returned to us. It turns out the label they sent had our own address as the delivery address, so the parcel could never reach their warehouse.

We have now refused the delivery and the parcel is being sent back through the courier network.

I am due to give birth in about two weeks, and this is a safety product needed for our baby’s car seat. What should have been a simple replacement has turned into unnecessary delays.

Still waiting for BabyMax to resolve this properly.

We bought a bugaboo donkey stroller from here. Saved quite a lot compared to how much it cost in Denmark and it was shipped to us in days. We’ve used the stroller for 3 months so far and it’s been great. Would highly recommend!

Great prices compared to our local stores in Sweden. Delivery was smooth and we did receive everything at time and in perfect quality. We couldn’t be more happy with our purchase from Baby Max.

They sent the Bugaboo Donkey duo set very fast and delivery went perfectly. They also replied to my questions quickly every time. Very happy with the product and the service all in all.

Bought a Cybex stroller from BabyMax two years ago. Even thought the warranty has already expired, they have done their best to help me with getting the spare parts and getting in contact with the manufacturer. Reply from the customer service is fast and reliable; and you get to talk with actual human beings who get what you are trying to say :)

Competitive prices and large assortment. Trustworthy delivery.

Good price and fast delivery, satisfied with everything

We have bought almost everything we needed from for baby girl in this place. The prices are very competitive and things have always arrived.

Outstanding customer service!

We had a problem with a Thule Urban Glide - not BabyMax’s fault.
But BabyMax showed an extraordinary customer service.

Will for sure place an order at their webshop again!

The ordered stroller was supposed to arrive in one and a half to two months and it arrived in 14 days, thanks to Baby. We are very satisfied.Dio invest sro

Just received our new stroller.

Best price by far, after thorough research on prices in Europe.

Great and quick communication with their costumer support, regular updates for the order.

We received all the items in perfect condition.
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Great service. I had a problem eith a product and they sent me a new one without hesitation (after I provided with all the details needed).

Extremely fast and polite service by Babymax! The stroller I bought was not in stock but they kept me updated when I would receive my order. Delivery was very fast from their warehouse.

We bought the e-gazelle stroller from the store and we received it in a terrible condition.

Firstly and most importantly the seat zip is broken! I don't know how this is even possible in a new product. The stroller's zip was visibly damaged and non-functional, making the product unsafe and difficult to use. Also, the canopy of its seat arrived looking dirty, which is completely unacceptable for a new product, especially one meant for a baby.
When I contacted the customer service they refused to send the replacement (hasn’t happened yet) to my country Cyprus, despite the fact the fact that they advertise “shipping to the EU”. The original address we placed was in Greece and we then shipped it to Cyprus at our own cost. However, after this disaster, we we expected that the store would have the decency to ship it to Cyprus directly, but they refused.

All in all, their service was a huge disappointment.

I have made several purchases from Baby Max, and I am consistently impressed. The quality of the products is outstanding, and the delivery is always fast. The customer service is exceptional, making every interaction pleasant and efficient. I wish every company had customer service as excellent as this. Highly recommend!

I have just received the Cybex Orfeo stroller. It got to Denmark with no problem. I would buy here anytime.
I was told 4 days delivery it took 8 says. But I guess they ment from they ship it. And it took some days for them to ship it. So all in all I'm happy.

Ordered the cybex priam Cozy Beige 4in1 back in April of 2024. This is one of those items that is always out of stock even on Cybex's website. I was a bit nervous since I never ordered from Baby Max NL and we live in denamrk. The delivery was set for mid July and early August but luckily everything arrived on the 8th of July. Really happy with the service from babymax, they are very easy to get in contact with and always got back to me while.i was waiting for my order to assure me it will come.

Website was easy to use and delivery was very fast! Stroller came in perfect condition.