Switzerland
Review of Baby Max
Just received our new stroller.
Best price by far, after thorough research on prices in Europe.
Great and quick communication with their costumer support, regular updates for the order.
We received all the items in perfect condition.
👍
Review of Booking.com
Called booking customer service 4 times. Promised tk resolve the issue. Never got my money back.
Here is my family’s experience after a wonderful 5 days in Iceland.
We have informed for a late check in around 8 pm.
We arrived around 8:30 pm although the reception was friendly we entered our room which was extremely cold.
The room was also missing towels and only had one pillow.
We are a couple.
I went to ask the reception why is the room cold and if we can get the things that should be in place already.
The answer was:
You can turn up the heat but it would take at least an hour for the room to be warm enough and also that at the moment we are out of clean towels and extra pillows.
I was taken by surprise with the calmness that all his were shared with me.
I explained to them that this is unprofessional and that the room should be already warm as they were expecting us. The room was almost the same temperature as outside in Iceland. The heater was a small electrical one.
oce again I was met with a calm but rude reaction of this is the situation, we can't do anything else at this time.
We decided with my wife to see if we can leave and stay somewhere else, note the place is far away from most other accomodations and if someone has been in Iceland they know that most of the accomkdstions are fully booked.
The closest one we found was in Reykjavik, 3 hours away (9pm already).
As this was a booking with no cancellation we asked if under this horrible circumstances we would still get the refund. They were fast to reply yes, I asked them once more if they have filed the claim to booking.com and they said yes and if the refund was valid.
With that said we did a 3 hours drive to Reykjavik to stay in a warm room with everything we were supposed to have in a normal accommodation.
The refund was never completed and they even lied to a message after we reached out to booking.com for the situation.
The area was nic, but we have never met somehtifn similar before regarding accommodation.
