Broadband for the Rural NorthReviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and incredibly fast service. Customers highlight the reliability and stability of the connection, with very few power outages and quick resolution of any issues. The staff and customer service are frequently commended for being helpful, polite, professional, and efficient, providing clear explanations and personalized support. Many reviewers also find the price competitive and the service offers excellent value for money, often significantly cheaper than other providers. However, some customers mentioned difficulties finding answers or speaking with someone regarding connection and cabling positions. A few also experienced issues at the point of setting up their account or found that the phone service was unavailable.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, local, and... See more

Price

Customers are highly satisfied with the pricing, consistently describing it as reasonable and competitive for... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting the reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(473)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant B4RN

Living in a very rural area the B4RN connection is vital to our everyday life.
When problems have arisen( e.g.someone digging up our cable) the response was resolved very quickly without fuss.
This internet service is brilliant, I would recommend it to anyone who is offered it.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Very stable and fast system

Very stable and fast system. Fast response to accidental damage. Fast response to service requests from new customers. Very good business model involving local volunteers and shareholders.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Good rural fibre network

Persevered to create a fibre to property network in my rural area, thus increasing my download speeds by a factor of 10 and upload by much more. Good technical help too when needed. Reasonable value for the service offered.

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Good communication

Good communication about disruptions to service, which have been few. However, the strength of the signal leaves a lot to be desired. It can be nonexistent at times in some parts of the house.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN The best fibre solution for rural Cumbria

Living in a remote rural community my options for high speed internet were limited. BT speeds were 5Mbps or less and the service was unreliable. I tried StarLink with multiple 4G routers as backups. While this provided me with a stable and reasonable fast link to the outside world I was paying around £200 per month. B4RN has been a god send for the business, the installation was quick and straight forward, I opted for two fibre lines entering the property at opposite ends of the building. Machines that are connected to the B4RN router with an RJ45 cable have download speeds between 900 and 950Mbps and upload speeds of between 650 and 700Mbps. Devices connecting to the router via wifi receive download speeds between 850 and 900Mbps and upload speeds between 800 and 850Mbps. During the years using B4RN I can only remember one instance of unscheduled downtime when someone put a JCB bucket through the fibre, but this was fixed within a couple of hours. In terms of cost B4RN has proven to be very cost effective with each of my fibre connections costing just £30 each per month, so cutting my previous monthly bill by more than 50% for a much better service. I would definitely recommend B4RN.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

So far excellent

So far excellent. When the line fell it was back on again before we knew it and notification sent.
It works, don't fix it!!!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

4Mb to 1Gb in a very rural location!

What a relief it was to go from 4Mb to a 1Gb connection, no more waiting for things to load!
The whole experience with B4RN was good from start to finish and the two occasions I did have to call them I was pleasantly surprised to talk to a knowledgeable person who sorted my problems very efficiently.
I think the most impressive part was the "can do" approach to all difficulties, which I believe is the key to their success.

16 June 2025
Unprompted review
Rated 4 out of 5 stars

B4RN did a brilliant job in guiding me…

B4RN did a brilliant job in guiding me how to disconnect my existing Sky broadband connection and taking over our land line whilst retaining our existing telephone number and email address. Overall cost saving was more than £60 per month!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend B4RN what a…

I would highly recommend B4RN what a great team. I felt supported throughout the whole process, dealing with professional humans … not AI, who were so knowledgable and thoughtful. The bonus is that the broadband speed is amazing. Thank you for everything x

8 June 2026
Unprompted review

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