Broadband for the Rural North Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and incredibly fast service. Customers highlight the reliability and stability of the connection, with very few power outages and quick resolution of any issues. The staff and customer service are frequently commended for being helpful, polite, professional, and efficient, providing clear explanations and personalized support. Many reviewers also find the price competitive and the service offers excellent value for money, often significantly cheaper than other providers. However, some customers mentioned difficulties finding answers or speaking with someone regarding connection and cabling positions. A few also experienced issues at the point of setting up their account or found that the phone service was unavailable.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, local, and... See more

Price

Customers are highly satisfied with the pricing, consistently describing it as reasonable and competitive for... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting the reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(473)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We live in a very secluded spot

We live in a very secluded spot. I took part in the volunteer digging to allow the fibre cables to be laid. I am blown away by the result. Megafast broadband and at a very reasonable price. Very highly recommended.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable reliability

I am a retired scientist, still active in research, working from home. Health problems stop me from travelling abroad but I still regularly attend conferences to give talks via Zoom or similar systems. Having a high-speed internet connection that can be relied upon to work perfectly at exactly the right time when maybe a hundred people are sitting in a conference hall somewhere in the USA waiting to hear my presentation is critical for me. And B4RN has consistently provided that level of service for more than 10 years now.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

A smooth transfer

The project to transfer from my old provider to B4RN was straightforward. Great care was taken to ensure that my medical alarm would continue to work.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, fast and efficient.

We have used BARN for several years now. It is great! Friendly fast and efficient We would totally recommend it to anyone. The people who install are lovely, local people. We get fibre to the premises and brilliant speeds. Any problems, a real human being who knows the village calls round and sorts it out.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast, reliable and well priced

Fast, reliable and well priced. I have been on B4RN since it became available in my village and have never come close to moving to another provider with speeds provided by fibre to home. Excellent

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN fastest broadband and great customer services

B4RN have made broadband within the Dales fast and straightforward. The support team communicate well, have fixed a number of issues I've had and really made me feel connected as a customer. I'd recommend them to others without highspeed broadband. They've made a rural community feel connected.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisifed Customer since 2015

I have been with B4RN since it was installed in our village in 2015. The service by the team has been first rate and I consider it great value for money. Other, larger, service providers promise lots but B4RN consistently delivers.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, fast speeds and quick responses if there is ever a problem which has only happened once when my husband dug up the cable!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I have reliable fast BB at home…

I have reliable fast BB at home enabling me to run a business. I regularly joinonline meetings and my internet connection never lets me down, wheas it often does fro other attendees, even when connecting from their offices! I have almost no phone signal here with any of the main companies, so B4RN broadband also improves my phone connectivity via Wifi WhatsApp calls.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Reliable

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything.
Since that time the performance has been outstanding. One glitch and assistance from the helpline talked me through and resolved the issue. A follow up email with written advice for any future occurrences was received. Other residents have confirmed that any break in service has been resolved within less than 1 hour. Price is very competitive.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I have been with the company since Lawkland completed our comunity installation in April 2017. the system as been virtually trouble free. Maintenance operations are always flagged well in advance. The main down time is usually caused by local farmers and contractors damaging the network.

16 June 2026
Unprompted review

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