Broadband for the Rural North Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and incredibly fast service. Customers highlight the reliability and stability of the connection, with very few power outages and quick resolution of any issues. The staff and customer service are frequently commended for being helpful, polite, professional, and efficient, providing clear explanations and personalized support. Many reviewers also find the price competitive and the service offers excellent value for money, often significantly cheaper than other providers. However, some customers mentioned difficulties finding answers or speaking with someone regarding connection and cabling positions. A few also experienced issues at the point of setting up their account or found that the phone service was unavailable.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, local, and... See more

Price

Customers are highly satisfied with the pricing, consistently describing it as reasonable and competitive for... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting the reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(473)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent broadband

Excellent broadband speed that has made such a difference to being able my coaching UK wide and From West Coast American Continent to India.

Any faults are looked at promptly with repairs up and running in the sort of time that Open Reach could never achieve in their wildest hopes.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

BARN provide an excellent service to local communities. Connection was straightforward, the staff are really helpful if you have any queries and the communication from BARN is always timely and relevant.
We have had no problems at all and would highly recommend.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service that's it

Customer service that's it , excellent support !this is my first experience of Barn and I am not disappointed it puts other companies in the shade when it comes the positiveness of all interactions with the customer.
Keep up the good work

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, lightning fast, affordable, reliable, community driven internet connection. Keep it up!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Helpline

Excellent Service and Helpline. Ian in particular was knowledgeable, informative and took time to explain the problem, along with creating a solution. B4RN fibre network on a rural community is so vital. To put things in perspective I have more speed and bandwidth in to my rural home that the multi million pound company I work for!!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough! Brilliant.

We have been lucky enough to have had B4RN for 12 years now. I can honestly say it’s the best internet provider I have ever had. It’s so quick and amazing value for money. We had one issue over the years with a piece of equipment and it was immediately dealt with by friendly and helpful staff. I can’t praise enough!
I love that it’s a community project. That we all came together to dig for it and everyone helped. The bigger picture of ensuring rural communities have connection and information-
Just brilliant.

There’s no question about recommending B4RN. You will never regret it.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

High speed at very reasonable cost

High speed delivered at very reasonable cost; very responsive to questions and problems (eg when local farmer accidentally dug through cable !) I love the community nature of it.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Super fast and super reliable…

Super fast and super reliable broadband. I've been with B4RN for several years having helped to dig in the fibre ducting for our village. The day we moved from our 2Mbps BT connection, to a 1Gbps connection with B4RN was a revelation. The B4RN team are very helpful too.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything has been exactly as…

Everything has been exactly as advertised and promised. The speeds have never faltered from the top rate @ the router. My internal wifi has, as a result of the higher speeds previously experienced from other suppliers, has been much better, faster and more reliable through my internal booster system. We receive updates on any planned outages which are adheared to in terms of time etc. Price has only risen slightly since our installation. The service and assistance from the office and the local support group has been beyond first class. I would most certainky recommend B4RN to anyone who is looking at the potential switch from other providers. All in all, highly recommended.

16 June 2026
Unprompted review

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