Broadband for the Rural North Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and incredibly fast service. Customers highlight the reliability and stability of the connection, with very few power outages and quick resolution of any issues. The staff and customer service are frequently commended for being helpful, polite, professional, and efficient, providing clear explanations and personalized support. Many reviewers also find the price competitive and the service offers excellent value for money, often significantly cheaper than other providers. However, some customers mentioned difficulties finding answers or speaking with someone regarding connection and cabling positions. A few also experienced issues at the point of setting up their account or found that the phone service was unavailable.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, local, and... See more

Price

Customers are highly satisfied with the pricing, consistently describing it as reasonable and competitive for... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting the reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(473)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have the highest regard for B4RN

I have the highest regard for B4RN. We are a small Parish in Norfolk and B4RN supported us as we raised the finance to create our own Hyperfast broadband connection. They really are all incredible. The connection itself is faultless and even when a contractor went through our fibre it was patched in a matter of hours, so that we didn't lose working time. (Big thanks to David Evans). Every rural community with poor connections should partner with B4RN should. You will never regret it.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with B4RN

Very happy with B4RN - no problems with installation and post connection communications and assistance where required. If only other organisations could be so helpful

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I am really impressed with the service…

I am really impressed with the service from B4RN
Any problems are dealt with quickly and effectively and the communication from their office is first class . The fact they are local supports the confidence I have them. The quality of the Internet is excellent.
Would highly recommend this broadband provider.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, high speed, reliable and when a cable was accidentally cut they were there within a couplevof hours to repair it.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

From installation (very friendly

From installation (very friendly, quick, efficient and tidy) through the usual teething problems (getting wifi to work in a house with 2 ft thick walls), the service was second to none. And I haven't had a single interrupted Teams call or streaming issue since!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN replaced BT, thank goodness.

Prior to being connected to the B4RN we were at the end of a BT copper landline from their Green box. We had a very slow internet connection and no sign of getting a fibre connection.
When a B4RN connection was a potential option we became an investor to help to bring offers to fruition.
Our B4RN internet connection has make a vast improvement in our communication and was a godsend during in COVID.
This was one of our better investments.

16 June 2026
Unprompted review

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