Broadband for the Rural NorthReviews 

473
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and incredibly fast service. Customers highlight the reliability and stability of the connection, with very few power outages and quick resolution of any issues. The staff and customer service are frequently commended for being helpful, polite, professional, and efficient, providing clear explanations and personalized support. Many reviewers also find the price competitive and the service offers excellent value for money, often significantly cheaper than other providers. However, some customers mentioned difficulties finding answers or speaking with someone regarding connection and cabling positions. A few also experienced issues at the point of setting up their account or found that the phone service was unavailable.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, local, and... See more

Price

Customers are highly satisfied with the pricing, consistently describing it as reasonable and competitive for... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting the reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(473)

452 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BARN.....Best internet on this planet

If I could give more stars..I would.Before being with Barn...I tried 3 other suppliers...All were useless..Now..with Barn..no problems whatsover.mulitiple appliances are on at the same time compared to 2..which still had problems..Greatest internet supplier on the planet as far as i am concerned..I cannot praise them enough

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Our small villages installed a B4RN Network…

Our small villages were one of the first to install a B4RN network about 10 years ago. The main reason for this was to improve an existing poor internet provision provided by the BT network.

Once installed and running it provided a reliable ultra high speed broadband service for a reasonable cost.
Most people in our villages quickly became B4RN customers.

If there is a problem with the service customers can contact the B4RN help desk for a quick solution. No hours of delay listening to a chatbot.

Despite growing larger it still provides a friendly personal service which is hard to beat.

Well done B4RN!

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Excellent connectivity

Excellent connectivity, but when I needed to discuss a connection and the position of cabling I couldn't find the answer and it was impossible to find anyone to speak with. In the end we dug the field to relay water pipes on a wing and a prayer

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing speeds

Amazing speeds, High reliability, Fast call out for problems. A wonderful community project that has succeeded and now growing fast.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

From very poor WiFi for many years to consistently excellent!

From very poor WiFi for many years, Barn has provided us with consistently excellent connection. We even bought a SKY Glass TV because we are so confident of the service. We also wanted to keep our home phone connection and we managed to achieve that through Barn! Please keep up the good work!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

The changeover was seamless

The changeover was seamless , very professional engineers and helpful service staff. Much better internet connection for Mobile and TV and working from home. No problems since it was set up. Much cheaper for me than BT. Thank you so much!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

B4RN really has been so much better…

B4RN really has been so much better than other internet providers (and obviously about 5,000,000 x better than BT). When we set up the connection it didn't work on day one. I emailed B4RN on Saturday; the local engineer replied on Sunday (!) and came to fix it on Monday at 9am. Can you imagine BT responding like this.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled to be connected to…

Absolutely thrilled to be connected to B4RN. The internet connection is faultless (so far!), everything you could wish for to run a business in a rural area. The price is very reasonable. Installation was all very straightforward, great communication. 100% recommend to anyone tempted, you won't regret it.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Loses signal constantly

Loses signal constantly. Complained numerous times. Answer always the same. Buy, yet another, signal booster.

17 June 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Antony,

Thank you for taking the time to share this review with us. Feedback like this helps us learn and keep improving the service that we provide to our communities.

We appreciate that you have been in touch with us previously, and understand your disappointment that the issue hasn't been fully resolved. As every home differs in layout, size, and construction, Wi-Fi performance can vary and often requires a tailored approach to achieve reliable coverage throughout.

We’re keen to continue working with you to help suggest a solution that meets your needs. Please don’t hesitate to contact our Technical Helpdesk team again at helpdesk@b4rn.org.uk or on 01524 555887 (option 1), and we’ll be happy to review your setup and explore further options with you.

Best wishes,

Team B4RN

Rated 5 out of 5 stars

Professional, friendly and efficient - and great speeds!

Everyone we've dealt with at B4RN has been professional, friendly and efficient. From Tom, who dug the trench for the fibre across the garden by hand, to the very helpful guy on the helpdesk at Head Office who helped us install our new phone system. Speeds are excellent and the service is very reliable. Highly recommended - if B4RN is available to you, grab it with both hands!!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Why we are B4RN fans

We like the ethos of the company. The installation was trouble-free, and we have had no trouble with the service since we went live. We occasionally hear of problems when farmers dig up cables and so on, but these are apparently dealt with rapidly. The broadband speed is much faster than we were used to, and on the odd times when I have contacted B4RN I get straight through to a real person. Keep it up!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Better all round

Great communication, great system. Really helpful having someone on the end of a phone if needed with no chatbot preventing you from resolving any issues.
Significantly cheaper with VIOP and better speeds altogether.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I was in at the beginning, 2014 or 2015

I was in at the beginning, helping lay cable in our village.service has always been reliable, and help where needed. A big plus, is that if you ring the helpline, try something, then need more help you will often get the same person, no need to tell the whole story again. But really it's been very reliable.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Flawless service

Flawless service. Good communication well in advance of any maintenance / offline periods which are always in the middle of the night - and infrequent - so there's no disruption to our use.

17 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look