I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I wa... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gym membership
I had some enquiries about my membership.
Tiffany dealt with them very politely and promptly for me.
Thank you!
12 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mark, thank you for taking the time to give a 5 star review! Tiffany was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Helpful
Fast response to my enquiry and polite, helpful advice. Fully answered my query about my gym membership..
11 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Emma, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Chloe on the web chat was absolutely…
Chloe on the web chat was absolutely amazing, helped me freeze my membership right away with no issues at all within 10 minutes. Thank you!
11 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
So I Cancelled my membership today
So I Cancelled my membership today , a great lady called Megan in customer service made it painless and easy ! .
Easily the best experience I’ve had at the gym without a doubt.
8 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mr Shaun, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
5 star
Tiffany is a real asset, she sorted out my problem very quickly, kindly and politely with professionalism.
8 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Szilvia, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Tiffany was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
Beverly was incredible
Beverly was incredible. I had an issue with my account, and she resolved it quickly and smoothly. She was also such a lovely person to deal with.
7 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Cynthia, we really appreciate you taking the time to leave us a 5 star review! Beverley was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
The splendid customer support person
The splendid customer support person, Meghan, helping me set the correct data required for membership of the
Riverside Sports Bristol. Polite, encouraging, and confident.
7 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear James, thank you for your great review, we really appreciate the positive feedback, and Megan was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Ashbourne Membership Services – Absolute chaos from start to finish
Ashbourne Membership Services is a mess from start to finish. No clear consent process, no proper transparency on terms, and billing changes that feel slapped on after the fact. Getting straight answers is like pulling teeth, and the system seems built to confuse rather than clarify. I challenged it and won in the end—but only after wasting far too much time fighting something that should’ve been simple.
EDIT -
Thank you for your response, Ashbourne. While I’m glad the matter was eventually resolved, I want to clarify that my review will remain as it accurately reflects my experience.
As a membership management company, it is your responsibility to ensure that valid, signed contracts are in place before collecting payments on behalf of any gym. That due diligence did not happen in my case, and personal stress that caused is something other potential members deserve to be aware of.
Resolving an issue after being challenged does not erase the fact that the issue should never have occurred in the first place. My review stands.
7 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Joe, We're really sorry to read your review, as it doesn't reflect the service that we work hard to give when a member needs our help. We've requested further details from you via Trust pilot so that we can investigate for you and respond. Best wishes Ashbourne.
Edit - Thank you for taking the time to speak with us yesterday. We are very sorry to hear about the issue you experienced with your chosen gym, and we’re pleased to know this has now been resolved. We hope that as discussed, you will now remove or amend your review. Best wishes, Ashbourne
Very good customer service
6 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Prompt and professional response from…
Prompt and professional response from Megan, updated me very clearly with the terms. I know exactly what is what. Really appreciate it !
5 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Eduard, thank you for taking the time to leave us such a fantastic 5 star review. Megan was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Isobel was super friendly and clear and…
Isobel was super friendly and clear and gave excellent customer service - thanks again for the help! :)
5 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Shannon, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Outstanding service
Brilliant gym, with a welcoming atmosphere and had plenty of machines and workout space.
Isobel from customer support was amazing, helped me with cancellation my membership (due to personal reasons) and made it a whole lot easier. So a big thank you to Isobel.
5 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Corey, you’re very welcome, and thank you for leaving such an amazing 5 star review! Isobel was delighted to assist you quickly and efficiently and we really appreciate your feedback, as it motivates us all to continue providing the best possible support to our members. Best wishes, Ashbourne
Charlie helped me cancel a membership
Charlie helped me cancel a membership, response was very prompt and helpful, all sorted within 24 hours.
30 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear David, thank you for your great feedback! Charlie was delighted to be able to help you and we hope to welcome you back to the gym soon! Best wishes, Ashbourne
Abbie was really helpful and allowed my…
Abbie was really helpful and allowed my problem to be solved quickly!
1 May 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jacob, thank you for giving us 5 stars! Abbie was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Used the Chat service (Amanda)
Used the Chat service (Amanda) very helpful and sorted my membership direct debit and cancellation on my old gym. Very easy, stress free and to quick response.
29 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mr Rogers, you are very welcome and thank you for your great review! Amanda was delighted to be able to help you. Best wishes, Ashbourne
Had an issue with bank information…
Had an issue with bank information which meant my membership wasn't paid through no fault of my own. Charlie was very understanding and waived late fees and did everything to help me with my payment. Fantastic service!
29 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Dean, thank you for taking the time to give us such a fantastic review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Shannon was very helpful in helping me…
Shannon was very helpful in helping me with cancelling my membership and sorting the payments out. Very quick and friendly!
29 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Kara, thank you for your kind words! Shannon was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I received a very polite and attentive…
I received a very polite and attentive service from Isobel. She responded my emails very quickly and nicely as well as she sorted out all my enquiries.
Very good service.
28 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Maria, thank you for taking the time to give a 5 star review! Isobel was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Abbie was really helpful and responded…
Abbie was really helpful and responded quickly when I needed to cancel my membership. She made the process straightforward and handled everything efficiently. Excellent customer service, thank you!
28 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Caitlin, thank you so much for your great feedback! Abbie was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Sophie 11/10 customer service
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I was a bit ratty, sorry lol, I was ready to leave my gym because of the issue but Sophie saved the day, thanks again queen have the best day ever
28 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Esha, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Sophie was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
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