I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... See more
Company replied
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I wa... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Dealt with my query extremely quickly and professionally thanks Charlie!
27 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Peter, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Prompt and efficient customer service
Needed to make a change to my gym memberships via email. Had a very quick reply from Megan who obviously understood how all the membership admin works, resolving everything very quickly and courteously. Exceeded my expectations.
24 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Rob, thank you so much for taking the time to give us such a great review! Megan was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
“Hi Charlie
“Hi Charlie,
I just wanted to say a big thank you for helping us sort out the membership. Your understanding and support really made things stress‑free for us during a difficult time. We truly appreciate it.”
24 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Niteen, thank you for taking the time to give us a 5 star review! Charlie was delighted to be able to help put your mind at rest as we do help 1000's of happy members each week. Best wishes, Ashbourne
So efficient
The replies to my email very quickly and helped me efficiently in a professional and friendly manner. No complaints what so ever!
23 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Libby, thank you for taking the time to leave us 5 stars! We really appreciate your feedback. Our team works hard to provide fast and efficient support to our members, so it’s great to hear that our efforts made a positive impact. Best wishes, Ashbourne
Rectified my payment problems…
Rectified my payment problems immediately. Even gave a goodwill gesture as the payment was caused not by my fault. Good service
23 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Manraj, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
What a great service.....
What a great service I've received from Ashbourne Management throughout my membership.
I'd like to mention Megan in particular, who made the process of closing my account really easy. Professional, courteous and efficient. Thank you
22 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear David, you are very welcome and thank you for taking the time to give us such a great 5 star review! Megan was delighted to help you. Best wishes, Ashbourne
Help with membership issue
I had an issue with a membership and Amanda helped me very quickly and very efficiently.
22 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Lu, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Amanda was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie
Abbie helped me with an account issue, she resolved my issue and responded quickly.
The whole thing was resolved in less than 20 minutes via email.
First class service
22 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear N, thank you for your brilliant review! Abbie was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
I recently contacted customer support…
I recently contacted customer support to cancel my gym membership, and I just wanted to highlight the outstanding assistance I received from Jemma. From start to finish, she provided truly exceptional customer service and made what could have been a tedious process remarkably smooth and pleasant.
She went well above and beyond to ensure everything was handled quickly and correctly, taking the time to explain the steps clearly and making sure there were no issues or confusion along the way. Her professionalism, efficiency, and genuinely friendly tone made the whole interaction an absolute pleasure.
It’s rare to encounter someone who combines such high-quality service with such warmth and attentiveness. She handled my request promptly, treated me with great respect, and left me feeling genuinely appreciated as a customer.
Thank you for employing someone who clearly takes pride in delivering excellent service. It made a real difference to my experience.
21 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Adam, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. Jemma was pleased to help you, and we really appreciate the 5 stars! Best wishes, Ashbourne
Really super help from Abbie
Really super help from Abbie - we had a couple of email problems but she resolved them quickly and without fuss!
17 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Duncan, thank you for your super review! Abbie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Abbie’s outstanding customer service …
Abbie was excellent in dealing with my issue, she was professional and resolved in no time, she was great!
20 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jake, thank you for taking the time to leave such a great review! Abbie was happy to help you find a resolution to your issue, and we are delighted that you are another happy member. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Leanne, thank you for taking the time to give us a 5 star review! We are delighted that you are another happy member! Best wishes, Ashbourne
Amanda and Jemma membership queries
Amanda and Jemma who dealt with my membership issues where quick to resolve , fast responses an excellent service/experience.
16 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mr Gary, thank you for taking the time to give us such a great 5 star review! Amanda and Jemma were delighted to be able to help you. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Kacper, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Abbie was spot on in answering my…
Abbie was spot on in answering my question, quick in the chat and happy to help
16 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Thomas, thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Megan was really helpful with all my…
Megan was really helpful with all my queries!
16 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Caitlyn, thank you for taking the time to give us a 5 star review! Megan was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Megan from Ashbourne Management has…
Megan from Ashbourne Management has been very helpful with my queries and deserves lots of praise. Very quick to respond and super helpful. Reflective of the company as a whole. Thank you!
15 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Susan, thank you for your super review! Megan was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Very good understood my problems and…
Very good understood my problems and helped
15 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Harry, thank you so much for taking the time to give us such a great review! We are delighted that you are another happy member 😊 Best wishes, Ashbourne
I had a really positive experience with Beverley.
I had a really positive experience with Beverley from Ashbourne Management and felt she deserved a review for her excellent service.
I’d been dealing with an issue where a gym membership payment direct debit hadn’t been taken from my bank account, and I was worried about extra charges. Beverley was incredibly helpful, kind, and understanding from the start. She took the time to listen to my situation without any judgment and made everything feel much less stressful.
What really stood out was her willingness to help—she kindly removed the administration fee from the outstanding balance, meaning I only had to pay my actual membership fee. That level of understanding and customer care is rare and very much appreciated.
Thank you, Beverley, for your patience, professionalism, and genuine kindness. You turned what could have been a frustrating situation into a really smooth and positive experience. You’re a credit to Ashbourne Management!
14 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Sianne, it’s so nice to receive positive feedback as we work hard to help members when required. Beverley was pleased to help you, and we really appreciate the 5 stars! Best wishes, Ashbourne
Megan was helpful and very informative…
Megan was helpful and very informative and helped me with my request fast and easy
13 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Gerry, thank you so much for taking the time to give us such a great review! Megan was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
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