Needed to make a change to my gym memberships via email. Had a very quick reply from Megan who obviously understood how all the membership admin works, resolving everything very quickly and courteousl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“Hi Charlie, I just wanted to say a big thank you for helping us sort out the membership. Your understanding and support really made things stress‑free for us during a difficult time. We truly a... See more
Company replied
My daughter and I joined last summer when she was back from university. We loved the gym and team that worked there. Since then we have moved house and we sadly had to end our membership. Beverley at... See more
Company replied
Had an issue with my membership cancellation dates. Unfortunately a change in circumstances meant I was no longer using the gym. Megan was extremely helpful and was a pleasure to deal with. She made... See more
Company replied
Company details
Information provided by various external sources
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contact info
Regus House, B908AG, Solihul, United Kingdom
- www.ashbourne-memberships.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used the Chat service (Amanda)
Used the Chat service (Amanda) very helpful and sorted my membership direct debit and cancellation on my old gym. Very easy, stress free and to quick response.
29 April 2026
Unprompted review
Had an issue with bank information…
Had an issue with bank information which meant my membership wasn't paid through no fault of my own. Charlie was very understanding and waived late fees and did everything to help me with my payment. Fantastic service!
29 April 2026
Unprompted review
Shannon was very helpful in helping me…
Shannon was very helpful in helping me with cancelling my membership and sorting the payments out. Very quick and friendly!
29 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Kara, thank you for your kind words! Shannon was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I received a very polite and attentive…
I received a very polite and attentive service from Isobel. She responded my emails very quickly and nicely as well as she sorted out all my enquiries.
Very good service.
28 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Maria, thank you for taking the time to give a 5 star review! Isobel was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Abbie was really helpful and responded…
Abbie was really helpful and responded quickly when I needed to cancel my membership. She made the process straightforward and handled everything efficiently. Excellent customer service, thank you!
28 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Caitlin, thank you so much for your great feedback! Abbie was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Sophie 11/10 customer service
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I was a bit ratty, sorry lol, I was ready to leave my gym because of the issue but Sophie saved the day, thanks again queen have the best day ever
28 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Esha, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Sophie was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Great service
Dealt with my query extremely quickly and professionally thanks Charlie!
27 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Peter, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Prompt and efficient customer service
Needed to make a change to my gym memberships via email. Had a very quick reply from Megan who obviously understood how all the membership admin works, resolving everything very quickly and courteously. Exceeded my expectations.
24 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Rob, thank you so much for taking the time to give us such a great review! Megan was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
“Hi Charlie
“Hi Charlie,
I just wanted to say a big thank you for helping us sort out the membership. Your understanding and support really made things stress‑free for us during a difficult time. We truly appreciate it.”
24 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Niteen, thank you for taking the time to give us a 5 star review! Charlie was delighted to be able to help put your mind at rest as we do help 1000's of happy members each week. Best wishes, Ashbourne
So efficient
The replies to my email very quickly and helped me efficiently in a professional and friendly manner. No complaints what so ever!
23 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Libby, thank you for taking the time to leave us 5 stars! We really appreciate your feedback. Our team works hard to provide fast and efficient support to our members, so it’s great to hear that our efforts made a positive impact. Best wishes, Ashbourne
Rectified my payment problems…
Rectified my payment problems immediately. Even gave a goodwill gesture as the payment was caused not by my fault. Good service
23 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Manraj, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
What a great service.....
What a great service I've received from Ashbourne Management throughout my membership.
I'd like to mention Megan in particular, who made the process of closing my account really easy. Professional, courteous and efficient. Thank you
22 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear David, you are very welcome and thank you for taking the time to give us such a great 5 star review! Megan was delighted to help you. Best wishes, Ashbourne
Help with membership issue
I had an issue with a membership and Amanda helped me very quickly and very efficiently.
22 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Lu, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Amanda was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie
Abbie helped me with an account issue, she resolved my issue and responded quickly.
The whole thing was resolved in less than 20 minutes via email.
First class service
22 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear N, thank you for your brilliant review! Abbie was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
I recently contacted customer support…
I recently contacted customer support to cancel my gym membership, and I just wanted to highlight the outstanding assistance I received from Jemma. From start to finish, she provided truly exceptional customer service and made what could have been a tedious process remarkably smooth and pleasant.
She went well above and beyond to ensure everything was handled quickly and correctly, taking the time to explain the steps clearly and making sure there were no issues or confusion along the way. Her professionalism, efficiency, and genuinely friendly tone made the whole interaction an absolute pleasure.
It’s rare to encounter someone who combines such high-quality service with such warmth and attentiveness. She handled my request promptly, treated me with great respect, and left me feeling genuinely appreciated as a customer.
Thank you for employing someone who clearly takes pride in delivering excellent service. It made a real difference to my experience.
21 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Adam, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. Jemma was pleased to help you, and we really appreciate the 5 stars! Best wishes, Ashbourne
Really super help from Abbie
Really super help from Abbie - we had a couple of email problems but she resolved them quickly and without fuss!
17 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Duncan, thank you for your super review! Abbie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Abbie’s outstanding customer service …
Abbie was excellent in dealing with my issue, she was professional and resolved in no time, she was great!
20 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Jake, thank you for taking the time to leave such a great review! Abbie was happy to help you find a resolution to your issue, and we are delighted that you are another happy member. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Leanne, thank you for taking the time to give us a 5 star review! We are delighted that you are another happy member! Best wishes, Ashbourne
Amanda and Jemma membership queries
Amanda and Jemma who dealt with my membership issues where quick to resolve , fast responses an excellent service/experience.
16 April 2026
Unprompted review
Reply from Ashbourne Membership Management Services
Dear Mr Gary, thank you for taking the time to give us such a great 5 star review! Amanda and Jemma were delighted to be able to help you. Best wishes, Ashbourne
Reply from Ashbourne Membership Management Services
Dear Kacper, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
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