Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
- #7 of 9 best companies in Energy Supplier
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Alinta gas why would you not Australian owned and overcharged long standing customers go Australian go Kleenheat
Alinta Gas wow overpriced only get discount if your a new customer but if you have been with them for 40 years you pay full price $969 for a family home use there’s great customer service Kleenheat here I come wow a standard reponse from a company that has no answer just wants to rip people off
Use an Australian owned company Kleenheat
15 July 2026
Unprompted review
Reply from Alinta Energy
Hi Richie,
We appreciate you sharing your long-term experience and feedback regarding our pricing structure. We understand your frustration with new customer offers. We are always reviewing our policies to ensure fairness for all our valued customers. If you haven't already, you are welcome to check out our Rewards Shop where we offer all kinds of discounts to our customers.
Lilly
Did everything over the phone
Did everything over the phone, it was so easy to join Alinta for my Electricity, the lady on the phone made things so easy, wished we had of joined earlier, we’ve compared prices & Alinta is the cheapest, our neighbour put us onto Alinta, she said you’ll be so happy with there service, so far we are Thankyou Alinta
10 July 2026
Reply from Alinta Energy
Hi Annette,
We are so pleased to hear about your positive experience joining us for your electricity needs! It's wonderful to know that our team made the process easy and that you're happy with our service and pricing. We truly appreciate you sharing your feedback.
Lilly
Very cool
The company made sure I understand everything that i need to know and was very helpful
15 July 2026
Reply from Alinta Energy
Hi Mehmet,
We're so glad to hear that our team was able to provide you with all the necessary information and helpful assistance. Your positive feedback is truly appreciated!
Lilly
Helpful smooth transfer. The operator made the transfer very…
The operator made the transfer of our electric bill very easy and was very helpful to me in the process .
She was knowledgeable and obliging giving me all the charges and details in full. .
15 July 2026
Reply from Alinta Energy
Hi Judith,
We're so pleased to hear that our team member made the transfer of your electric bill easy and provided such helpful assistance. It's great to know you found them knowledgeable and obliging, and that all the details were clearly explained. Thank you for your wonderful feedback!
Lilly
Reply from Alinta Energy
Hi Kelly,
We're so glad to hear that you found our assistance great and the transfer process easy. We appreciate your positive feedback!
Lilly
Andrea and Daniel were very informative…
Andrea and Daniel were very informative and very helpful with all the information,Alinta are very lucky to have very knowledgeable people in their organisation.
14 July 2026
Reply from Alinta Energy
Hi Marc,
We are so glad to hear about your positive experience with our team members. It's wonderful to know that you found them informative and helpful. We truly value your feedback!
Thanks,
Elena
Completed clearly and in a timely…
Completed clearly and in a timely manner.
Operater was clear and helpful.
14 July 2026
Reply from Alinta Energy
Hi Susan,
We're thrilled to hear that everything was completed clearly and in a timely manner for you! It's wonderful to know our operator was clear and helpful.
Thanks,
Elena
Reply from Alinta Energy
Hi Chooi,
We're so glad to hear you were happy with the service we provided. Thank you for your kind words!
Thanks,
Elena
My initial phone call a week ago was…
My initial phone call a week ago was difficult as I could not understand the person I was speaking to however today I spoke to Jamie and he was excellent. He took time to explain everything to me. He was courteous and kind as I recently lost my husband. I was thinking of leaving Alinta but dealing with Jamie on the phone altered my mind. Thank You Jamie
14 July 2026
Reply from Alinta Energy
Hi Alan,
We truly appreciate you sharing your positive experience with us. We are so glad that our team member was able to provide you with the support and clarity you needed during such a difficult time. We understand that losing a loved one is incredibly challenging, and we are here to help in any way we can. Your feedback is invaluable, and we are grateful that we could assist you.
Thanks,
Elena
Reply from Alinta Energy
Hi Nelson,
We're happy to hear that you found our service and setup easy. Thank you for your kind words!
Thanks,
Elena
A rewarding experience
A rewarding experience dealing with a company that still values true dedicated customer service, from a remarkable, genuine representative that conveys warmth, charm and professional attention to future clients a truly remarkable person and a pleasure to speak with, a shinning beacon for your company, Outstanding, simple words cannot convey thank you!
14 July 2026
Reply from Alinta Energy
Hi Steven,
We are incredibly happy to hear about your rewarding experience and truly appreciate your kind words. It's wonderful to know that our dedication to customer service shone through, and we are so pleased that our representative made such a positive impression. We value your feedback greatly.
Thanks,
Elena
Very easy to join and they act…
Very easy to join and they act immediately to change from my existing provider to Alinta
14 July 2026
Reply from Alinta Energy
Hi Brian and Sandy,
We're so glad to hear that the transition to us was easy and efficient for you. We appreciate your positive feedback!
Thanks,
Elena
How easy was that
How easy was that. Just switched to ALINTA. Save money and process of setting up was unbelievably SOOOOO simple
13 July 2026
Reply from Alinta Energy
Hi Graeme,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Gas disconnected
I am on holiday when I received a call from sis on Thursday saying that the gas was disconnected, assuming that it was planned maintenance, when called they said it’s because the bill was not paid, I said I never got the bill, I checked on my account, the bill was never issued. I was never contacted about the bill. Making payment is not an issue for us .Now they tell me someone will come only next week on Tuesday because they dnt work on weeeknd. They could have seen someone on Friday or even Monday. That leaves the house with no hot water n gas for a week
9 July 2026
Unprompted review
Reply from Alinta Energy
Hi Sherap,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If there is anything we can do to help, please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
genuinely the worst energy company i've…
genuinely the worst energy company i've had to deal with, cant create an account, couldnt pay my bill through the website with their provided details, so many hoops i had to jump through just to pay my bill, then when i tried to end my account i stated that i wanted to not have the call recorded, i was told that my request would be cancelled and the call would be deleted, genuinely go with anyone else for your own sake
13 July 2026
Unprompted review
Reply from Alinta Energy
Hi Jerry,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Jacinta made the change over real easy
Jacinta made the change over real easy. Great service
13 July 2026
Reply from Alinta Energy
Hi William,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The trials and tribulations of incorporated bodies entering into contracts
My first attempt to sign up to an Alinta BusinessDeal Flex plan resulted in the application being refused due to "your credit score not meeting our minimum credit requirement". I rang Alinta's contact number and was told that the credit rating was based on the person making the application not the organisation. My own personal credit rating is exemplary so I suspected this was because I used the organisation's email address and phone number and not my own, so I initiated another application with my own email address and phone number. This resulted in a dialog box saying "An error has occurred completing your application. Please contact us on 13 39 08 to get assistance completing this sign up". When I rang the number I was able to successfully complete the application (by starting again). Things to note: 1. The application on the website says that the phone number is the business phone number when in fact it is the number that is easiest to contact us on, which in this case is my number. We are a not-for-profit incorporated organisation run entirely by volunteers with no permanent presence at the site where the electricity is being provided. 2. The advice that the credit rating is based on the person making the application is wrong, it is based on the organisation (according to the second person I spoke to). And because we are an incorporated organisation credit ratings do not apply (also according to the second person I spoke to).
13 July 2026
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Very satisfied!
I am very happy to join the"Alinta Energy" family!
The transition went very smoothly.
13 July 2026
Reply from Alinta Energy
Hi Jan,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The lady was very helpful 🙂🙂
13 July 2026
Reply from Alinta Energy
Hi Tania,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Reply from Alinta Energy
Hi Frank,
Thanks for your great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
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