Aashni + Co Reviews 

113
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the exceptional customer service and helpful staff, who are described as professional, responsive, and supportive throughout the process. Many people appreciate the personalized attention and quick replies, ensuring a smooth experience. Reviewers also highlight the great product selection and the timely, seamless delivery of their orders. The overall shopping journey, from placing an order to receiving it, is often praised for its efficiency. However, some customers also noted inconsistencies with sizing and fit, with outfits arriving misaligned or tighter than expected.

What people talk about most

Product

People report positive experiences with products, praising the quality and craftsmanship of items like... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the smooth ordering... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting promptness, responsiveness, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent online service by Aashni and her team. Super fast replies, and the representative provided great choices across a wide range of products. Highly recommended

Rated 5 out of 5 stars

I've purchased from Aashni +Co for the first time and have been delighted with their customer service, especially Juhi who has been so supportive and informative. I have just received my outfit which... See more

Rated 5 out of 5 stars

I had a requirement to get delivery of a product within the timeframe. The team not only accommodated my request but also kept me informed throughout the process. I got my product as promised on the d... See more

Rated 5 out of 5 stars

I’m based outside India and needed ethnic outfits on a tight deadline. Aashni & Co had an amazing range of designers, and I placed a couple of orders. When the sizing came in tighter than expected,... See more


Company details

  1. Electronics & Technology

Written by the company

Welcome to Aashni + Co a one stop destination for designer lehengas, anarkalis,kurtis,saris,jewellery,ear rings,necklaces,bracelets,manage tikkas,bags and juttis.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(113)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Received my order eventually after…

Received my order eventually after saying they have no record of my order and yet payment taken. When I decided to cancel then by miracle found my order. Dispatch immediately. However I was well please with m the outfit.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

No updates for shipping

I placed the order but it’s been one week haven’t heard anything from them that if my product is shipped or when it’s going to be shipped. Normally when. I order from other brands they send you email that you order is waiting or any updates. Not even sure if this was spam.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Reliable

I must commend Keyuri for her excellent customer service. She was prompt, efficient, and addressed all my queries without delay. She handled some order-related issues professionally.
She ensured my order was processed and shipped on time. Truly appreciate her effort!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Aashni & Co started…

My experience with Aashni & Co started off rocky due to a delay in delivery. It was not their fault, it was the vendor who caused the delay, and the dress was worth the wait. Customer service during the period was very helpful and responsive.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Aashni & Co enough

Cannot recommend Aashni & Co enough! Such fabulous customer service provided from their care team. Kamlesh was so helpful and understanding and took care of completing my order urgently so that I receive it in good time for my cousins wedding. Their quality in ethnic wear is outstanding. Will definitely be purchasing more outfits from them in the future.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Aashni+Co

Aashni+Co - is my only one stop shop for all my Ethnic wear. Excellent customer service and great experience start to finish. I have had the pleasure of dealing with alot of great online staff, every efficient knowledgeable staff. All my outfits arrive on time, packaging is secure and product is always beautiful.
As an international buyer, it is important for me to trust that my order is personally taken care off and staff at Aashni+Co have always managed to wow me. Keyuri is great at customer care and provides honest feedback. Thank you team!!

11 April 2025
Unprompted review
Rated 4 out of 5 stars

Worth the price

Love their suits! Me and my mom have ordered some suits from the website and the material is amazing, and worth the price. We’ve not had a size issue either so it saves us from having to find a tailor to make adjustments. The website can be a little glitchy at times and the filters don’t always work but otherwise I’m a very happy customer :)

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Always positive!

I have always loved buying on aashni and have been for about five years. The quality of clothes, the designs and styles are unmatched and they have something for everyone.
Keyuri has been amazing at providing support and ensuring the pieces came before eid whilst also making suggestions as she herself knows what i veer towards! Thank you to the entire team and thank you for including unique and sustainable designers.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Aashini has a good range of designers…

Aashini has a good range of designers to choose from. Their customer service was very prompt, especially Kamlesh, in updating us on timelines for delivery. With online shopping it is very comforting to have a responsive customer service team on WhatsApp, making it easy for us to follow up on orders from the US.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, high quality options. Juhi was a pleasure to work with and made sure our pieces arrived on time to our hotel in Mumbai. Couldn’t recommend them more!

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic

I sent them three emails and also tried connecting with on WhatsApp to know the status of my order. It’s been 5-6 days and still no news. Worst experience

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service and Complete Disregard for Consumer Rights

I am writing to share my extremely disappointing experience with Aashni and Co’s customer service team. After purchasing a ticket for their wedding show at Somerset House, I was met with a poorly organized event, where attendees were left waiting in freezing conditions, with no proper ticket checks or provisions for comfort. Despite purchasing a ticket beforehand, I was made to wait in the same line as those without tickets.

Instead of addressing my concerns, they initially offered store credit, which expired in 2019—something I never accepted as a resolution. Since then, their customer service has been dismissive and unhelpful, showing a complete disregard for consumer rights. In their response, Aashni and Co stated that they had already provided a resolution to my complaint back in 2018 and provided store credit with an expiry date of 2019. They further acknowledged the Consumer Protection Law in the UK, which allows customers to request a refund for up to 6 years from the time of purchase. However, they incorrectly claim that they have fulfilled their obligations by offering store credit, which was neither adequate nor accepted by me.

Instead of addressing my valid concerns, their responses have been defensive and evasive, with no willingness to fulfill their legal obligations. I will be escalating this matter to the relevant UK regulatory bodies.

It is clear that Aashni and Co lacks basic customer service skills and respect for their customers’ rights. I strongly advise others to think twice before making any purchases with Aashni and Co. Their lack of accountability and poor treatment of customers speaks volumes.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer!

I ordered an item online for delivery to the UK. I was slightly nervous ordering such a high value item but I shouldn't have worried. Item arrived today and I am extremely happy with it!
Would definitely purchase from here again.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent! Very efficient!

Ordered an item to be delivered to a local address in Mumbai. When I was informed that it was made to order by the designer, I requested some detailing be excluded. Received the order on time and as requested. Great service from Aashni and the designer (Paarsh Atelier).

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with buying…

I had an amazing experience with buying an outfit online with the help of Keyuri. There was only one piece available and she went out of her way to ensure that I was able to procure the piece and mailed to me in the US so I could wear it for an event. Thanks for all your help Keyuri.

16 November 2024
Unprompted review

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