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A1 Taxis Reviews 

468
•
TrustScore 5 out of 5

4.8

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful, polite, and professional drivers who consistently arrive punctually for every trip. Passengers also highlight smooth, comfortable rides, mentioning that staff readily assist with luggage and ensure safe journeys to destinations. However, some customers also noted frustrating booking issues where scheduled vehicles completely failed to arrive or were booked for the wrong date. A few reviewers additionally experienced unfulfilled reservations, communication difficulties, and unexpected payment problems that left them stranded. These individuals felt let down by the lack of proper support when resolving these booking failures.

What people talk about most

Service

People report positive experiences with service, often highlighting reliable and punctual drivers. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as polite, professional, and... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, frequently highlighting that drivers... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. People report that the platform is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to take my mother to the Doctors this morning and was very impressed with the whole service, from booking the taxi (helpful and friendly staff) to the lovely, helpful and friendly driver No 22... See more

Rated 5 out of 5 stars

I don't normally do reviews but I just wanted to say a big thank you to the very kind driver who took time out of his busy early morning to help me get to work after the horrendous conditions of the i... See more

Rated 5 out of 5 stars

We love using A1 taxis - always on time and lovely drivers. Car 4 took us to the airport and arrived with a car seat for our daughter already installed which made the progress much smoother. We would... See more

Rated 5 out of 5 stars

Hakim was a superb driver. He navigated the M25 like a prime Jamie Vardy in the box. A clinical operator. Would highly recommend #56 for any occasions in and around the St Albans area.

Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Courier and Delivery Service
  4. Minibus Taxi Service
  5. Taxi Stand
  6. Transportation Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

468 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(468)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

Hakim was a superb driver

Hakim was a superb driver. He navigated the M25 like a prime Jamie Vardy in the box. A clinical operator. Would highly recommend #56 for any occasions in and around the St Albans area.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

This company are thieves they took my…

This company are thieves they took my payment for a taxi booking and did not do the taxi ride for me. Awful company.with bad service!! Im reporting them to the trading companies.

21 September 2025
Unprompted review
A1 Taxis logo

Reply from A1 Taxis

Please do report whoever done this to you.. maybe then you will realise it wasnt us or your just leaving a fake review.

Rated 1 out of 5 stars

No show

Booked weeks ago for 11pm. No taxi at 11, when I called at 11.10, I was told it would 15 minutes or so as he was coming from a way away and they only have 3 drivers on. When I asked why that was the case with a booking for 11 I was hung up on. No foul language from my side nothing and we even turned away a competitor cab at 10.50 as it would not be fair to the company we booked with. Thankfully another company arrived and we were able to get home.
Avoid, unreliable and atrocious attitude.

20 September 2025
Unprompted review
A1 Taxis logo

Reply from A1 Taxis

We have no booking with your name, You have left a review for the wrong taxi firm.

Rated 5 out of 5 stars

Great service

#48 - Tariq

Great firm, A1 taxis are always reliable with very professional drivers, thank you to Tariq for my recent experience.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Had driver 9 pick me up from my house…

Had driver 9 pick me up from my house this morning. Everything worked smooth and he was parked right out side which made it better as raining. Had a great comfortable journey and delivered on time to stanstead airport. Can’t thank them enough. Could also pay by card which is great for expenses

18 September 2025
Unprompted review

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